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Cannot login or reset password.

  • June 17, 2025
  • 1 reply
  • 463 views

kiyan49

So when I try to login (PREPAID), I get the invalid user/password message. After that I try the ‘forgot password’ and get the codes, I try to reset password. Then I get this message, even though my password follows all the criteria I get this message.

“The password you entered does not meet the requirements. Please ensure it follows all listed requirements including no use of personal information, common phrases or match your previous password.”

I tried different browsers, and no change. 

What should I do?

Best answer by Dennis

Try to register a new prepaid login with a different email

This topic has been closed for replies.

1 reply

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  • Mobile Master
  • Answer
  • June 18, 2025

Try to register a new prepaid login with a different email