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Hello.

I already have phone and sim with koodo.

3 days ago I purchased a new phone via self serf.

Today I got a new phone and a new sim card.

Why I got a new sim card if already have one for the existing phone? I want to continue using the existing phone number.

So, do I need to use a new sim card with a new phone OR can I just simple move existing sim card into a new phone.

  • And what should I do with a new sim card in a case if I decide to use the existing sim instead

Thank you

 

 

 

Hi there @SPKA 

 

Congrats on your new phone! The new SIM card was included just in case you needed it, but you don’t have to use it if your current SIM works fine. You can simply move your existing SIM card into the new phone and continue using your current phone number without any issues.

If you decide not to use the new SIM card, you can keep it as a backup—it won’t affect your current service.

Hope this helped

Hey!

The SIM card is sent with every Ship to Home order. If you wish to use it, you can activate your new SIM card on your self-serve account or go into your nearest Koodo store for assistance. Otherwise, it will not be active and you will need to move your old SIM card from your old device to the new one to receive service.

Hope this helps :)

wow! much appreciated for qucik response!

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