Activation links for Basic Stream + subscription are NOT WORKING

I assumed you received individual emails with links to activation? What error did you see when you tried to activate? As well, have you tried the incognito mode of the web browsers to see if that can help?

Wait up to 24-48 hours for the activation to process fully, as these delays are common. Meanwhile, ensure your email for these services matches your Koodo account email exactly.

If it doesn’t work follow Oliver’s advice below.

What troubleshooting have you already attempted? 

When using the chatbot, it should accept any phone number to schedule a call. Even landlines not associated with Koodo. Can you elaborate on the step you get stuck on before it denies a callback? 

Per the troubleshooting guide below, if you tried what was recommended there, then a callback will be required to look into things further. Public Mobile support cannot help in regards to Koodo services, so I wouldn’t ask for help there.

I have the same issue, when you click on activate nothing happens. Netflix seems to be activated, but amazon prime and everything else doesnt work.

What have you tried so far? 

Clicking on activate in the subscription area in the koodo website and clicking the link in the email they sent.

Try disabling your VPN first; activation links for Stream+ often fail with it on. Then copy-paste the email link into a fresh incognito/private browser window, or switch browsers/devices altogether

Thanks everyone. I’ve tried disabling my VPN, pasting the email link into multiple different browsers (including incognito mode), and using different devices. Nothing is working. I’ve also made sure my Pop-Up Blocker is disabled.

When I click the ‘Activate now’ button in the emails (I received one for each separate service), it takes me to the Subscriptions page on the Koodo website. When I click the ‘Active’ button here, nothing happens. It’s like the button hasn’t been linked. No error message comes up, it just doesn’t work.

As for the Koodo Assist chatbot, when I enter my phone number after requesting a representative call, it tells me “(my number) doesn’t match with this account.” I keep getting the same response to different prompts in my attempt to connect with a live agent.

I will wait to try again in 24-48 hours as suggested, although this doesn’t seem like it will resolve anything. Payment for this bundle has already been charged to my card, and I should be able to access the services I have paid for.

ty for the extra info. Waiting a few days will not fix this issue if the stream plus is already processed. There is no time delay in the activation links.

As you were unable to reach a rep through the chat bot, you can also attempt to reach a rep through Koodo’s social media pages Facebook and X (Twitter).

The correct profiles for them can be found at the bottom of this page and clicking the associated logo’s. By sending the profile a private message, you will be connected to a rep.

Alternatively, you can try some other prompts with the bot just to schedule a callback for example by selecting you’re not a koodo customer etc. Might be worth a shot if not tried already.

Ok, I’ll try that. Thanks!

No problem 🙂 let us know how it works out / if they’re able to solve the issue so we can help others going forward if it comes up again. 👍

I have the exact same issue. I’m also a Public Mobile customer. Purchased Stream+ about 12hrs ago and the Activate button still does nothing. Also, they make it sound like there should be a button for each of the streaming platforms. I just have one button for Stream+. I’ll give it another day before calling someone. But sounds like it’s a tech bug that would be resolved for everyone once fixed. So thank you RedFox for leading the charge!

Edit: I have also messaged their facebook. And I’m glad I don’t have a phone plan with koodo judging on the amount of hate on their facebook page from angry customers...hoo-eee

​@benjamonk, sounds exactly like the same issues and totally a glitch on their end! I just sent a message via Facebook and will let report back when I hear from them. I don’t have an X account—maybe someone else could reach out to them there?

And right?! I had the same thoughts after reading all the comments on their FB page. 😬

Hi there ​@RedFox,  ​@ZeRoMax  and ​@benjamonk we will send the case to our dedicated team as well. Just to make sure that we cover everything, are pop-ups allowed in the browser that you are trying to activate ?

​@Darius Koodo, yep—already disabled the pop up blockers. Made no difference.

​@RedFox , ​@ZeRoMax , ​@benjamonk  . Can you try to clear the cache and cookies of the browser, close it and opening it back up and try the activation one more time ? 

​@Darius Koodo that worked! I just activated the rest of the platforms and all of them are now linked to my previous accounts. Thank you!

That’s awesome ​@RedFox  ! Did it work for the rest ​@ZeRoMax  and ​@benjamonk  as well ? 

It’s working now, thank you!

​@Darius Koodo any word on what caused the issue? or was it a simple cache and cookies problem?

Would you recommend that if it shows up again for MM’s notify the admins on this page? Wondering on the best path forward if the issue resurfaces. 

​@Oliver C  So far it looks like a cache and cookies problem. We flagged it to the team and they are investigating it further. If there are any other updates we will post them here. 

For the moment, allowed pop-ups and a clear cache and cookies solves it. If similar posts appear, you can recommend these steps and if the issue persists, you can flag them so that we can look into it. 

Awesome, thank you for the clarification will do 👍