streaming bundle

Public Mobile streaming promo customers do not get Koodo Self Serve access because Public Mobile is separate from Koodo/Telus accounts. The inability to log in to Koodo Self Serve is expected since your streaming bundle is through Public Mobile, not Koodo directly. This is why Koodo agents say you don’t have a Telus account. For issues with the streaming deal or account access, you need to contact Public Mobile support instead, as Koodo Self Serve won’t work for your Public Mobile streaming service. 

The email I get when I signed up said to sign in through Koodo. The link I get is Koodo. The bill is from Koodo.  I see no way to access it through Public? I’m confused  

What is the error thats shows when you attempt to sign into koodo self serve?

When you login, do you use your public credentials? As you should use the credentials you made when you signed up for the streaming service. It would have made you make a koodo self serve account first before signing up for the subscription.

I have tried to make the account. I filled out the info. When I call in they can see my account. But I can’t sign in because it says email and password don’t match. I have tried to reset my password and it doesn’t help. No one can help me though because they all say it’s not their department. When I try to get help I put in my phone number and postal code and the system says it doesn’t match and I can’t go any further. 

So to confirm you do get through to someone via a call back? Regarding subscription services - this would be the proper channels to go through to get assistance.

When talking to the rep it might be worth having them change the email address that is attached to the self serve account to a different one if you have one so that you can regain service.

Alternatively, have you tried clearing your cache and cookies, trying a different browser, or trying a different device to login? This may help clear the issue. Sometimes self serve can just be having problems.

In Public Mobile Community forum, there is a thread about this, there are some special note that you need to follow : https://productioncommunity.publicmobile.ca/t5/Get-Support/Stream-with-Disney-Netflix-Prime/td-p/1366724 

You would need a link from Koodo to create your sefl-serve (which you had). However, from your screenshot, your account might be temporary locked. I would suggest you use the link on a different device. If you can, use it on Firefox or incognito mode of a Chrome to see if that can help.