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All discussions about other Koodo-related topics.

986 Topics
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986 Topics

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JamvencarterConnector

asked in Other

Stream Bundle Activate stuck

Hello, I recently got the stream plus plan. I got all of them activated but telus tv. It set me up but on the koodo website it still shows activate, alongside I am getting emails asking to set it up from Koodo. How can I fix this, any assistance is apprecciatted thanks.

5711

5 hours ago

joshwangBeginner

asked in Other

Different number sending text

I just transferred my phone number from our previous provider to Koodo yesterday. I’m able to send texts and calls to the old number with no issue. However, when the phone sends a text it is showing a different number. How do I fix this? I haven’t done anything yet with our previous provider because I wanted to be sure Koodo was working properly.

5 hours ago

AdeelBeginner

asked in Other

offer in koodo online account but unable to process it.

There is an online offer by koodo but when i accept or start the process it does not show the same offer.Need help how to process that offer.

shafi98Beginner

Hi, I am trying to get in touch with koodo regarding my internet subscription. I recently got enrolled and have not received any equipment inspite of Purolator saying that it has been delivered. I contacted purolator and i have been advised to contact Koodo as they are the shipper. Any help would be appreciated. Thanks!.

KatePeachBeginner

I recently upgraded to a new phone, IPhone 14 128GB. I made the purchase last week. There was an accessory promotion going on. I only received my new phone in the mail. Did I not qualify as I was an existing customer?

335

1 day ago

pweirBeginner

posted in Other

Can’t transfer my number to Bell

I’ve been trying to transfer my Koodo Wireless home phone number over to Bell. I’ve talked to Koodo about 4 times over the last few weeks, each time they confirm my identity and say that everything is good to go but every time Bell requests the transfer they deny it, no reason given. Now over the last week I’ve been trying to schedule a callback through Koodo Assist but they are always “busier than usual”. Not sure how else to make this happen at this point.

524

1 day ago

kxlaurenBeginner

asked in Other

Porting number was successful, but phone still shows temporary number

I have successfully ported my number from my previous carrier to Koodo. However, the new SIM still shows the temporary number, but calls and texts are coming through my ported number. It’s been over 2.5 hours as stated for the duration of porting. What to do in this case?

333

1 day ago

TattandeetBeginner

asked in Other

Phone number activation gone wrong

Hi everyone,I need some help with an issue I’m facing while transferring my phone number from Telus to Koodo. I missed the 90-minute window to respond to the transfer text with “Yes” or “No.” Unfortunately, I replied after the window closed, and now my Telus account has been deactivated, but the phone number wasn’t successfully transferred to Koodo.When I inserted my Koodo SIM card, my phone shows “SOS only,” meaning I have no service. I tried reactivating my number on Koodo’s platform using my old Telus number, but it says the number doesn’t exist.I’m unsure how to proceed and would really appreciate any advice or guidance. Has anyone experienced this before?Thanks in advance!

josephinexoBeginner

So i had a whole thing with my brother, he “lost” my phone, reset it and everything, so i basically lost everything as well cause i had EVERYTHING attached to my number, can’t sign into any of my accounts, (unsure if apple care+ will help) but is it possible to have my plan transferred to my ipad air? the only thing i think would be a little tricky, my plan is under his name and he pays my phone bill. and the few times i called koodo in the past it was a whole annoying process cause my grandpa is a truck driver. i just desperately want to log back into all my accounts then remove the number. any ideas or something?

354

1 day ago

Abimbola omowumiBeginner

asked in Other

how good is koodfo home internet I am thinking of getting one I live on pembina hobhway

Hello how good is koodo internet on Pembina highway

162

1 day ago

NicholasCBeginner

asked in Other

Unlimited Long Distance Pack Restrictions

Hello. Can anyone explain what the following paragraph exactly means?Does it include the area code or just the main numbers (usually ten digits ###-####) following the area code?Thanks in advance!Unlimited Long Distance Pack restrictions: Calls made to phone numbers starting with the following six-digit combinations are not included in this add-on: 559-726, 712-775, 712-432, 605-562, 605-475, and 530-881. Calls made to these numbers will be billed at your standard pay-per-use rate. Macau is not included.

281

1 day ago

Brad JohnsonBeginner

asked in Other

How to book a technician for Internet set up

I need to book a technician for my Koodo Intnet. I have not had cable service for a long time and wires have been moved and disconnected, need to open the box outside and see whats hooked up.

171

1 day ago

HendryBeginner

asked in Other

Need to activate the SMS service

Just wonder how can I speak to someone who can help me to activate the SMS service for my number?

2 days ago

Maaly07Beginner

asked in Other

need tach support

I can’t find the wall outlet for the coaxial cable

323

2 days ago

MylesMBeginner

asked in Other

Can I still use iMessage (with WiFi) if I put my phone plan on seasonal hold?

I am leaving the country for a few months and wondering what to do with my phone plan. I plan on using Airalo while I am travelling because it is more cost-effective, but I would like to know if I can still use my phone number to send and receive iMessages if I put my plan on seasonal hold. I understand that I cannot access any of my Koodo plan features while it is paused, but because I will have access to WiFi as well as data (from Airalo), I am wondering if iMessage will still work with my phone number. I apologize if this is a dumb question; I am not too good with this kind of thing. Thanks!

r.slleRockstar

I just signed my sister up for Koodo and while trying to scan her QR code voucher, it was not working, until eventually it just said that the QR code was invalid. It told me to reach the provider, however i kept getting directed to Koodo Assist which was not very helpful with my situation. Can I reach out to anyone else online?

BeccahannaBeginner

We received our router(boost wise 6 lite) and the instructions just say to plug it in the LAN port and it should work but we’re having trouble telling which one is the right place to plug it into. There’s 2 different ports on our wall, one is in a cupboard we have for electrical panels and stuff, it’s got a plug in it that goes into a Nokia ONT thing. And the other one is in our living room along the baseboard. They’re both just a little white box that looks like a phone jack so we don’t know what one we’re supposed to plug into. We’ve tried both but after the green light on the router stops blinking it turns solid red. When I looked it up on the Koodo help page it says that solid red means it can’t connect to the internet. When I ordered it I got an email saying that Koodo would let me know if I need a technician to activate the internet or not but I still haven’t received any information other than the one saying it shipped. Any advice would be greatly appreciated.

213

3 days ago

paul1995Connector

asked in Other

Outside Canada and I need to cancel my account.

Hello.So I am outside of Canada now with no intent to return, so I wanted to have my Koodo account cancelled. I messaged them since December 29 to have it cancelled, however I only got a response today and after the agent said that their verification thing isn’t working, he didn’t reply to me anymore (which I feel like is so unprofessional on that agent’s part). Even on their X (Twitter) account, no one is answering me. I usually get pretty fast responses from Koodo before so this one I assume is just because of the Holidays. Is there anyone here from Koodo who knows when it’s gonna be fixed? Because I really need to cancel my account before the 6th and for whatever reason, Koodo doesn’t have a number that you can call from overseas.

869

4 days ago

momo15Organizer

asked in Other

problem with koodo bot- wont connect me to a representative

hello. I have been trying for 2 days to schedule a call back from a representative about a call back. the bot will not let me.Is there a glitch with this bot??? The message “We're busier than usual right now, and unable to get you to a rep at this time.”I would like to speak to a representative now please or schedule a callback ASAP thank you

EIKBeginner

If I take the Netflix Disney Prime bundle...can I upgrade only the Netflix to 4K ?

Janjan510Beginner

Hi, I would like to correct my name. There’s a mistake on my name. Thank you

GeepersBeginner

I was contacted by someone pretending to be my bank. They said I had an unauthorized transaction on my account. They said I need to go home and dial*21 on my cell followed by a10 digit number. I did that then I noticed there was call forwarding on my phone later that day. I shut it off. The next morning I missed two calls. I called my bank and they said nobody called me from the fraud department at the bank, no messages on my account etc. I described the call forwarding. They suggested I contact my phone provider but they will not provide a call back to discuss if my phone has been hacked. Very frustrating. How do I know if my phone has been hacked to take over my account? Help please. I will be switching providers at my first opportunity knowing this provider is not there when we need it most.

383

5 days ago

kamonyBeginner

asked in Other

Phone number was transferred to new cell, but not all the way transferred

We just transferred our old koodo wireless home phone number to a new cell phone (which was a long process) however, when the new cell phone texts me, it comes up as the original cell number but when it calls me it comes up as the correct old home phone number. Is there any way I can change that via self-serve or do I need a call back?

Porsche911Beginner

Have been trying since lunchtime to schedule a callback back! Auto response is that they are busier than usual …. All day? I’m assuming that my business is not warranted after 15 years of loyalty to Koodo. Wondering if there is an alternative way to contact customer support, before I explore alternative options.Thanks in advance

BuggiBeginner

I want to suspend my account from koodo.

181

5 days ago

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