I tried logging into Amazon accounting after many months but entered the password wrong too many times. I was successful at resetting the password but now it’s on “Temporary hold”. After reaching out to Amazon they said they won’t let me back into the account and I have to create a new account since the account was never used. How do I go about doing this without losing my Prime/Stream+?
Question
Amazon Prime temporary hold
Just wondering if you can create a new Amazon account with a different email address, then subscribe to Stream+ on that new account using a valid payment method. Cancel the old Prime/Stream+ subscription through your current Koodo Self Serve account to avoid double billing.
Hi there,
That is not something that can be resolved/transferred on the Koodo side. If you wish to keep your Stream+ deal and have the other services unaffected, then you will need the Amazon support rep to transfer the Stream+ subscription payment method to the new account. They should be able to do this.
If they can’t link it to the new account, then you will need to cancel stream+, wait until the current cycle is over, and then re-apply for Stream+ linking the new account.
Did you actually activate your Amazon prime through Koodo’s stream+?
When in self serve and you go to your subscription section, next to Amazon Prime, does the button say launch or activate? Don’t click activate if you do see it
Did you actually activate your Amazon prime through Koodo’s stream+?
When in self serve and you go to your subscription section, next to Amazon Prime, does the button say launch or activate? Don’t click activate if you do see it
I did active it already. That’s why I prefer not to create a new account in the even I lose the Stream+ benefit.
Hi there,
That is not something that can be resolved/transferred on the Koodo side. If you wish to keep your Stream+ deal and have the other services unaffected, then you will need the Amazon support rep to transfer the Stream+ subscription payment method to the new account. They should be able to do this.
If they can’t link it to the new account, then you will need to cancel stream+, wait until the current cycle is over, and then re-apply for Stream+ linking the new account.
I’ll reach out to them and try this.
Hi there,
That is not something that can be resolved/transferred on the Koodo side. If you wish to keep your Stream+ deal and have the other services unaffected, then you will need the Amazon support rep to transfer the Stream+ subscription payment method to the new account. They should be able to do this.
If they can’t link it to the new account, then you will need to cancel stream+, wait until the current cycle is over, and then re-apply for Stream+ linking the new account.
I’ll reach out to them and try this.
no luck. since I’ve never used this amazon account they won’t release the hold. I guess I have to cancel and redo the Stream+ 😪
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