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Hi Koodo Support,I need urgent help from a human agent, not the bot. I cannot share my number publicly for security reasons, so sending this via DM.Situation:- Left Canada 2.5 months ago, didn't pay my bill- Today I paid the full balance — account is now active ✅- Roaming is activated ✅- My OLD SIM shows "Cellular not active" ❌- I'm in Vietnam, cannot visit a store- Bot gave wrong instructions for NEW SIM, not reactivationI need you to:1. Check my SIM status in your system2. REACTIVATE my old SIM (SIM re-provisioning) OR send replacement SIM to VietnamMy number (private): ***76Account holder name: Mykhailo Matviishyn Please help, this is urgent. ***edited by moderator → removed personal information 

I signed up for Koodo Internet an hour ago. Like literally an hour ago.They billed my bank account twice. They charged $102.35 visa debit retail koodo subscription and then $99 visa debit retail koodo subscription. They also sent an email from koodoservice@mail.koodomobile.com with a statement showing the $99 charge. But, on my account online, it shows only the $102.35. So Koodo tells me there is nothing they can do to help me. I have to contact my bank. There is no record on their end of them taking the $99 out of my account and there is no record of this statement being sent to me. They kept saying that I was “claiming” that they charged me the $99. Mind you, I haven't even begun the services yet. No equipment has been delivered. Nothing and there is an extra charge that they say they have no clue about. And my bank can’t do anything for 24

My phone # is the same as someone else’s.  It shows their info for called ID instead of mine.

I don't know how long I have been trying to get the chat or now expert messaging to let me speak to a live agent .. we used to be able to click a time in the chat to speak to a human !

Online says you can remove DCC by going to Self Serve > Subscriptions > Manage but when I open my subscriptions to see DCC it just says “Terms of Service” and “Start a Claim”.Is there no way to remove this service without calling Koodo directly?

My upcoming bill appears to overcharge by $18 for Koodo Roaming when I actually was using a Koodo Travel Pass while recently (April/May) in Europe. How do I get this charge clarified and corrected? (Chatbot was not able to help). I see this does appear to be an issue for some other customers too.

Ive been getting calls from one particular phone number 2 or 3 times a day. Reversed looked up the number and it's from a company called irestel inc. I googled that name calling me, it comes up as possible scam. I've blocked the number, but they still make it to voicemail.  They say nothing,  and sometimes i can hear a keyboard in the background.  I added call control,  but there only appears to be adding authorized callers. I took ot off for that reason.  I only want this ONE  phone number to not get through.  I don't want to go through the hassle of adding ALL of my contacts,  or the names in my WhatsApp work group chat...as my co workers can call me through WhatsApp. It's just the ONE phone number that I need stopped how do i stop that ONE phone number? 

Hi Folks,I have Koodo Home Internet and am looking access a home server from outside my network. I have not been able to find a specific answer to whether Koodo has my IP behind CGNAT, if they offer a public IP address for those who need it, or if they offer IPv6 addresses for those who want it.Does anyone know anything on these topics? I am thinking of getting a support callback but honestly am worried they won't be helpful or know what I'm talking about.Any and all help would be greatly appreciated!

Worst decision ever transferring my number to this carrier first became a client of theirs when I purchased my daughter‘s first cell phone when she was just 12 years old an iPhone of her choosing then the following year when she was just 13 I transferred my carrier my number to them that is 16 years with this carrier every two years I upgrade my iPhone never ever ever had an android if somebody offers me their android I do need to know how to answer it. Do not know how to turn on. Do not know how to adjust the volume. Do not know how to text. Do nothing about an android. Do not even know how to use the full capability of an Apple product but I love iPhones always have an iPhone after my place by flip phone and my daughter‘s hands and then went to this company and got her first iPhone what a big mistake nothing but trouble for 16 years. How stupid have I been to stay with this carrier for 16 years? What have I done? I feel like a shameful of myself to waste my money on this carrier f

I have a couple questions and I'm having a hard time finding the answers.  Also if anyone has the best way to contact customer service, please let me know!  1. A few months ago a Telus rep came to my door offering me internet which I accepted.  Once he was long gone and I got my first bill it came through Koodo.  I am curious as to why/how this happened as I was under the impression it was directly through Telus.  It's not that big of a deal but I did not enjoy making a seperate Koodo account and find it even more frustrating trying to contact koodo. (I have yet to find a direct chat or phone number to speak with an agent or customer service) 2.  My second question is can I pay my internet bill through my bank and not a credit card.  Anytime k try to search an answer it only gives me options for Mobility and asks for a koodo phone number, which I don't have.  I need internet troubleshooting not mobility.  If so how do I remove my credit card from my accou

Signed up 2 phone numbers in April and was supposed to get the connection fees credited back (160.00+ tax). Didn’t receive anything, contacted the guy who signed me up and he submitted the CFW credit request again May 12, still have not received anything.  Ref id: CS-202605-273

I was really  hoping to get the nubia Flip 2 but it's out of stock. Is it possible that they will become available again soon?

I did everything to switch from public mobile to Koodo everything was approved I got the text to say “yes” the day after because I have no service where I’m working. What do I do now ???

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?

Hi Team,I am just wondering if there are any plans to bring Home Internet to Alberta?Thanks,  Steve

not sure if this is related but I am experiencing slow speeds since a few days ago as well...the network seems to be having issues

I’m out of the country and signed up for a 360 plan and eSIM. It gave me a registration error and now I can’t activate it, dont have access to SMS so I can log onto my account, can’t call or receive support call back and there’s no chat or email support. Any ideas on what I can do?

I am trying to setup my voicmail in English as per my account which says EN.But every time I dial the numbers as per different instructions on website , all the messaging is in French.Why not just have For Englich Press 9 .. it would be so much easier & save me hours of frustration.I do not sue my voiemail now because I cannota ccess it due to French instructions. 

I received a text message from 4799 saying that  Koodo received a request to transfer my number to another service provider, which I didn't. What is this about? Could you check on that. 

Why is it impossible to actually talk to a human being? I have been waiting 2 months for my activation email for my home internet. Does anyone know how to contact someone. No one ever answers when I set up a "call back"

My internet has been flaky overnight.  Loosing connection multiple times per hour overnight.  I have  rebooted my modem and router, and no improvement.I work remotely overnight, and I used my Koodo cell plan and hotspotted, but connection problems persist.I think it must be something on the Koodo end of things.  Anyone else have issues?

Instead of enjoying my off day, I wasted 3 hours on the phone just to cancel the bad internet service, nobody answered. I scheduled a call back. They called after 1 hours and again they put me on hold for another one hour!!!!!then line discounted and no one called backAnd they call it a service?! This is absolutely ridiculous, I'm gonna call the CRTC to find a solution. 

Koodo is the worst network I have ever use. I called to be connected to a technical assistant 

I wonder if this happens to others: my Koodo home Internet keep disconnecting and reconnecting today. I turn off  and turn on the modem/router power several times already to try to fix it, but it does not help.  

My internet connection has been going off and on all night and morning. Multiple times per hour. I downloaded the Kodoo app, but all that doesn't tell me anything except I have no internet. It's extremely frustrating trying to work and being kicked out time and time again. Does anyone know why this is happening today? May 20th 2026.