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restore my kood

  • 20 August 2021
  • 5 replies
  • 115 views
N

Hi team, 

 

I am bearing two koodomobile connections  ********** and ********** . 

 

I have bill payment outstanding that  I could not arrange  the payment on time and my serices are suspended,  I have   travelled to India in Feb 2021 month and am stuck here duo to delta variate Covid cases rise in India, Canada Banned direct flights from India, I may travel back only after the flight services are  resume back to Canada from India. 

During this time am going through with very tough time mentally, emotionally and financially, I request Koodomobile, please help me with sort of COVID discount to pay outstanding bills and resume my services with koodomobile. Kindly consider my request and help me. 

email : *********@yahoo.com

if this is not the right place for this post, please guide me how i can reach koodomobile if any email contact. 

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Best answer by Mayumi 20 August 2021, 04:39

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5 replies

Mayumi
Userlevel 7
Badge +4

So you are in India and using roaming service ?

If you were already had a issue with your outstanding bill and now in the outside of Canada, you should put your service switch to the seasonal hold.

And get a local prepaid service if it's available.

Send them a message through FB or Twitter and make new arrangements with them.

I'll flagg this, but if you can remove your phone numbers and email address, please do. 

N

Thanks Mayumi, really appreciate your reply .

N

however,  I have sent email to this address : 10digs@msg.telus.com

am not sure if this is correct one . 

Mayumi
Userlevel 7
Badge +4

They don't communicate with you with email.

The best way for you to communicate with Koodo is to use FB or Twitter.

 

N

Thanks!

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