Which phone are you using? when you mentioned “internet”, you meant data? At that certain time, was your call and text working?

Also, Did it happen indoor or outdoor? was there anyone having the same issue in that area?

I'm using an Alcatel phone. Other people with different cell providers had more times when they could connect to the internet than I did. The phone is fine in other places. I believe that the problem is the Telus coverage in that area. If it really doesn't work the map should say that. It worked fine last year with the same phone, plan and location. I was able to use my phone as a hotspot then. What has changed?

Maybe there were more clouds, rain in a certain are, fire smoke. All those things affect coverage. The map, is just a map of where you should have coverage. Good or not, there’s nothing confirming that. I use https://www.opensignal.com to see how good is the connection in a certain spot.