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cant make or receive phone calls


Ahmad Rashad

I'm using an LG. I live in Toronto. My data and wifi work perfectly fine but for some odd reason I can't make or receive phone calls. 

Best answer by Dinh

Kels Ell wrote:

I'm in New Brunswick and having the same issue with my LG phone. My husband has the same phone and isn't having the issue. 

The problem was the google app. You can go to settings » app & notifications » app info » select “google" and “Disable” it. That should work. I just tested. 

This is a temporary fix while waiting for Google/LG to figure out what happened. 

 

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  • Mobile Master
  • 12008 replies
  • August 27, 2021

Have you tried restarting your phone? What about the calls, what does it say when you are making a call? 


  • Member
  • 1 reply
  • August 28, 2021
Ahmad Rashad wrote:

I'm using an LG. I live in Toronto. My data and wifi work perfectly fine but for some odd reason I can't make or receive phone calls. 

I'm having the same problem my husband  my son and I both have lg and my son is the only one that can make and receive calls we have 2 phones can't make or receive calls, we have tried everything


I'm having the same issue! I noticed it yesterday and have tried everything. Reset network settings, reset phone, took out sim card...nothing is fixing it. I'm also with LG. Only phone calls are affected, but my data and wifi still work. GTA area here as well.


When someone calls me it goes straight to voicemail. When I call out I don't get an error message...it says it's dialing but it's not actually ringing. It just sits on that screen forever until I end the call.


SickofKoodoservices
Ahmad Rashad wrote:

I'm using an LG. I live in Toronto. My data and wifi work perfectly fine but for some odd reason I can't make or receive phone calls. 

I'm having the exact same issue here in Kingston! Was working ok last night. Been having "garbled" or broken voicemail for the last several weeks as well.


Dinh
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  • Mobile Master
  • 17364 replies
  • August 28, 2021
Alyssaashley wrote:

When someone calls me it goes straight to voicemail. When I call out I don't get an error message...it says it's dialing but it's not actually ringing. It just sits on that screen forever until I end the call.

SickofKoodoservices wrote:
Ahmad Rashad wrote:

I'm using an LG. I live in Toronto. My data and wifi work perfectly fine but for some odd reason I can't make or receive phone calls. 

I'm having the exact same issue here in Kingston! Was working ok last night. Been having "garbled" or broken voicemail for the last several weeks as well.

It could be from a network issue in the area. Have you checked people using Telus/bell/virgin mobile around you? Did they have similar issue? 


SickofKoodoservices

That's exactly what's happening here! My daughter called Koodo, they claim there isn't any such issues and hung up on her!

Time to get a new provider!!!!


SickofKoodoservices
Robert T wrote:

Have you tried restarting your phone? What about the calls, what does it say when you are making a call? 

Restart doesn't help. And Koodo isn't any help either, calling a number that's complained about non-existent phone services????????


  • Member
  • 1 reply
  • August 29, 2021

I'm having the same problem, in Victoria, BC - just phone calls that aren't working, text, data and Wifi are fine. Also am LG phone. Tried all the suggested troubleshooting fixes. Any fixes yet?


Dinh
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  • Mobile Master
  • 17364 replies
  • August 29, 2021
LisaMatt wrote:

I'm having the same problem, in Victoria, BC - just phone calls that aren't working, text, data and Wifi are fine. Also am LG phone. Tried all the suggested troubleshooting fixes. Any fixes yet?


You could find a solution in this thread

https://community.koodomobile.com/other-80596/can-t-make-or-receive-calls-or-texts-7806894

 


SickofKoodoservices

A Koodo rep was messaging with me and claimed the problem was fixed yesterday. Told me to do a factory reset on my phone and everything would be ok to go. In reality, all that did was reset my phone...... but still no calling services.

I have to wonder........will Koodo reimburse customers for the services not rendered??????

 

 


  • Member
  • 2 replies
  • August 29, 2021

I'm in New Brunswick and having the same issue with my LG phone. My husband has the same phone and isn't having the issue. 


Dinh
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  • Mobile Master
  • 17364 replies
  • Answer
  • August 30, 2021
Kels Ell wrote:

I'm in New Brunswick and having the same issue with my LG phone. My husband has the same phone and isn't having the issue. 

The problem was the google app. You can go to settings » app & notifications » app info » select “google" and “Disable” it. That should work. I just tested. 

This is a temporary fix while waiting for Google/LG to figure out what happened. 

 


  • Member
  • 1 reply
  • August 30, 2021

i had the same problem cant call out or  recieve  incomming calls..but after a few hours the phone was working again, they have seamed to have fixed the problem.


  • Member
  • 2 replies
  • August 30, 2021
Dinh wrote:
Kels Ell wrote:

I'm in New Brunswick and having the same issue with my LG phone. My husband has the same phone and isn't having the issue. 

The problem was the google app. You can go to settings » app & notifications » app info » select “google" and “Disable” it. That should work. I just tested. 

This is a temporary fix while waiting for Google/LG to figure out what happened. 

 

It worked! Thanks!