I’m currently overseas in Israel and cannot connect my Koodo sim to any of the mobile providers.
My phone works well with a local SIM.
I don’t have Easy Roam enabled as I just want to receive an urgent OTP SMS.
I tried restarting my phone multiple times as indicated in other similar questions but it doesn’t help. When selecting to try to automatically connect to a network is just fails after a while.
Best answer by Dinh
you would need a rep to assist. I recommend you chat with a rep via Twitter messaging if you are overseashttps://twitter.com/koodo
+4I assumed you are a postpaid customer. You would need to enable roaming to receive incoming text. Otherwise the phone wouldn't connect https://www.koodomobile.com/en/help/easy-roam
I assumed you are a postpaid customer. You would need to enable roaming to receive incoming text. Otherwise the phone wouldn't connect https://www.koodomobile.com/en/help/easy-roam
Are you sure? The instructions say that you DON'T need to use Easy Roam.
+4I didn't say you needed easyroam. BUT, you need to add it then remove the easyroam addon and keep the voice roaming option only. Koodo doesn't offer a separate addon in selfserve.
Got it, when trying to enable it I get:
“Your plan is not eligible to be changed at this time.”
Any idea what to do?
+4you would need a rep to assist. I recommend you chat with a rep via Twitter messaging if you are overseashttps://twitter.com/koodo
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