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All discussions about other Koodo-related topics.

  • 1,014 Topics
  • 3,589 Replies

1014 Topics

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brannisConnector
posted in Other

Cannot get response to return request

I want to return my very defective XsMax. -  received last week.  First email response asked if I wanted a return or exchange.I want an exchange but want to know how long it will take and what the process is (I thought exchange was not possible based on the website).No response.Tried booking a call back on the CHAT (buried very deeply through a digital rep) . I did not receive a call back at the scheduled time this morning.This phone had a defective screen. It is a brick now- useless. I cannot get a rep on the line because the system insists on sending a text message to my phone WHICH I CANNOT USE.I need to get this return / exchange process returned.  Can someone help me please? 

1
Dinh
1 year ago
Andrew Durling
Andrew DurlingBeginner
asked in Other

Bad Credit

Hi there, due to an injury and becoming handicapped a few years ago, my credit is less than stellar.  Actually had my order for a new sim card cancelled today because of it.Is there a cash deposit I can give to secure a monthly payment plan, or am I just going to be referred to the prepaid plans.I would also like to add a previously used phone, but would like to know what I can do to make this happen. Would a credit card in my name help?

3
Dinh
1 year ago
S
Sunhye CBeginner
asked in Other

Connection Fees on Upgrade Fees

I went to Samsung store to upgrade phones for 3 lines under my account over the weekend because the lead time for delivery was too long.For online orders, connection fee was waived, but Samsung store could not remove the connection fee of $50 - they told me to reach out to Koodo to get it removed from the bill.Kindly remove the charges from next bill ffor all three accounts. As well, I want to exchange my Samsung Galaxy S21 to iPhone 12 because some apps I use were not working from S21. Please let me know how I can do that. My line is the phone # ending with 5252.Thanks,

4
Bernard Koodo
1 year ago
M
MichelleMcFadyenBeginner
asked in Other

email scam?

I received an email that is fromkoodoservice@mail.koodomobile.comwe are still in Canada so I don’t know why we are getting this?  

5
M
1 year ago
Kim Brilliant
Kim BrilliantBeginner
posted in Other

stolen phone - can I remotely back up data?

My phone was stolen yesterday. I’ve blocked it. Is there a way to remotely back up my data (especially Contacts and Notes) to my computer, before I blacklist it? It’s a Samsung Galaxy S8, if that matters. Thanks!

2
R
1 year ago
O
OgopogieOrganizer
posted in Other

Can I have 1 phone but two phone numbers?

Can I have 1 phone but two phone numbers? If so, how does it work? What are the costs? How do I set it up? I have an iPhone XS Max.

2
M
1 year ago
F
Fred CRockstar
asked in Other

Advice

My question is primarily to Rikkster. You may recall that I have a BBz30 that I required a new battery for and you provided a Company that I could get a new battery from. I did and it worked and works just fine. However, as you know the BB 10 are not going to be anything more than a paper weight according to a text message I received from Koodo. My question is what would you advise me to buy, that has a similar keyboard function (turn sideways for larger letters) and somewhat the same features as the z30 ? Thanks for any recommendations from you or anyone else. It would also be nice if my current sim and the separate one I store pictures on would work.

7
F
1 year ago
D
docrocBeginner
asked in Other

Koodo simcard + eSim from other provider

If I buy an iPhone 12 from Koodo, will I be able to get Koodo on a simcard and use the eSim for another provider? Or does Koodo lock the eSIM usage making it impossible to use other eSIM providers?Thanks!

2
R
1 year ago
S
Sager4Connector
asked in Other

QUESTION ABOUT DATA

HELLO I HAVE Recently switch from virgin mobile to Koodo , I had 8 GB of data with virgin and it lasted me almost all month I now have 17 gigs with Koodo and it doesn’t even last me a week what the heck is going on here this is a scam

3
Bernard Koodo
1 year ago
S
SharloBeginner
asked in Other

data did not work when travelling in Ontario

My texting data and internet work fine when in Toronto but when I went to Minden Ontario for several weeks the internet did not work in most locations there. The coverage map says it should be available. It was working last year. I have a lot of GB available. Android phone. 

3
R
1 year ago
N
nbaigConnector
asked in Other

restore my kood

Hi team,  I am bearing two koodomobile connections  ********** and ********** .  I have bill payment outstanding that  I could not arrange  the payment on time and my serices are suspended,  I have   travelled to India in Feb 2021 month and am stuck here duo to delta variate Covid cases rise in India, Canada Banned direct flights from India, I may travel back only after the flight services are  resume back to Canada from India. During this time am going through with very tough time mentally, emotionally and financially, I request Koodomobile, please help me with sort of COVID discount to pay outstanding bills and resume my services with koodomobile. Kindly consider my request and help me. email : *********@yahoo.comif this is not the right place for this post, please guide me how i can reach koodomobile if any email contact. 

5
N
1 year ago
Cameryn Rybansky
Cameryn RybanskyBeginner
asked in Other

I transferred from Rogers to Koodos over 48 hours ago and my number still hasn’t transferred.

I transferred from Rogers to Koodos over 48 hours ago and my number still hasn’t transferred. My iPhone will not verify my phone number and on Koodo it still says my number is in progress what do I do?

3
M
1 year ago
N
new_england5Beginner
asked in Other

Transfer data, phone, messaging to new sim card

I bought an iphone 12 mini a week ago and put the new sim card in. The data, messaging and calling do not work. They do work on my old phone still though. I dont want to just transfer the old sim card to the new phone though, because ive taken pics and videos over the last week that I dont want to lose. Is there a way to just get the data, messaging and phone changed to the new sim card without losing any of the pics/vids I have?

5
R
1 year ago
M
MfarahbaBeginner
posted in Other

Thank you Karen! Truly an awesome employee for the company

I just finished with a call with a Koodo rep named Karen, and needed to let Koodo know what an awesome employee she is for the company. I went from wanting to leave my current plan to staying with Koodo after my plan expires. Thank you Karen! Koodo is lucky to have you on their team, and hopefully you can end up teaching your communication skills through the company. 

1
R
2 years ago

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