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Question

What is up with Koodo's email support?

T
I sent an email 2 days ago, still no reply. Are Koodo email support reps still alive?
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    11 replies

    A
    They more then likely are still alive, but you need to remember that with the vast majority of emails that they receive daily, it is going to take usually more then two days for them to get to your email. Know though that they will get to you when they are able. 🙂
    T
    Al Robidoux wrote:
    They more then likely are still alive, but you need to remember that with the vast majority of em...
    The website says "You'll receive a reply within 1 business day." and everytime I sent an email to Koodo (and TELUS), they replied in less than 36 hours -sometimes on weekends too.
    R
    Forum|alt.badge.img+4
    • Robert T
    • Mobile Master
    • 12008 replies
    • July 23, 2014
    Why not ask your question on the community? We're always fast in here
    When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
    T
    Robert wrote:
    Why not ask your question on the community? We're always fast in here
    It's not a question. I requested them to remove the pre-auth payment info from my account.
    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • 29072 replies
    • July 23, 2014
    A quicker option may be to call in. Or maybe they completed your request and forgot to reply?
    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    T
    Dennis wrote:
    A quicker option may be to call in. Or maybe they completed your request and forgot to reply?
    I don't call CS unless I have to explain stuff (like arguing about extra charges). No, I can still see it on my account.
    J
    • John Lee
    • Hero
    • 2798 replies
    • July 23, 2014
    Dennis wrote:
    A quicker option may be to call in. Or maybe they completed your request and forgot to reply?
    When did you send in the email? Because I get a response in 1 business 100%. Reminder that saturdays and sundays don't count as business days.
    T
    Dennis wrote:
    A quicker option may be to call in. Or maybe they completed your request and forgot to reply?
    Hmm, let's see.. So, today is Wednesday. I said I sent the email 2 days ago.. What day was it?
    M
    • markberwick
    • All-Star
    • 32 replies
    • July 23, 2014
    There is no need to be rude. If you're looking for help and then belittle someone when they are trying to help you, people will not want to help you. Perhaps this particular issue requires you to call in to have done? Typically with regards to billing issues they prefer speaking to the account holder rather than answering an email that they believe may or may not belong too the person emailing them.
    M
    • mursejordan
    • All-Star
    • 154 replies
    • July 24, 2014
    If you log on though to send the email it should be fine. The last email I sent took about 2.5 days to receive a response. Patience my friend 🙂 it will happen but they are busy. If its another day (end of tomorrow) then try calling them.
    R
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    • Robert T
    • Mobile Master
    • 12008 replies
    • July 24, 2014
    I you don't receive an answer by the end of the week I highly suggest you call them!
    When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.

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