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I need someone to call me urgently at ********66 to switch over my line because my billing cycle ends tonight and I need to switch over. I already have the Koodo SIM but with a different number 

I received my upgrade today and need an eSIM. I converted my old sim to an eSIM so that I could transfer to my new phone, but my old phone says sim converted and my new phone says no sim. I have been trying to figure this out for hours, and still have no service on either device. Any help appreciated before these devices get put in the garbage

Starting yesterday, May 5th, my SIM card suddenly showed ‘No mobile data service’ “Temprarily turned off by your carrier”. My cell service will also go into ‘Emergency calls only’.I called Koodo and they made me go through ALL the steps. Via online/phone assistance, no one seemed to know this was an issue. Additionally, Telus does not have any outages in this area (and I cannot even report an outage, since I am not a Telus customer). I tried putting the SIM card into another phone, same error, I tried power cycling, I tried resetting networks (all with the IT Technician on the phone). Eventually the Technician on the phone told me to go to a Koodo store and ask for a new SIM card. As I was driving to the Koodo store, the second I left my home-zone with my phone, I was able to use mobile data again. I went into the store in North Vancouver and the man there said that I’m the third customer who has come in with this issue. He switched my SIM card for a new one and told me to ‘be patient’

I am posting this for anyone who is having issues activating their Amazon Prime through Koodos stream+.  If you are using an iPhone or any Apple product and your default browser is Safari you will probably run into issues with activating specifically Amazon Prime.  I have been struggling to get it to Activate. Finally, today, I decided to try through Google Chrome browser and had no issues, It activated right away.  It would be nice if Koodo Could add this as a requirement!  The chat bot Was useless for this, and I searched every forum and could not find any information on how to help with this

Does anyone know how to contact a person with Koodo?  We purchased a 7 day Easy Roam travel pass and yet were still charged an additional $258 on our bill.  The chatbot doesn’t understand the question and will not even allow me to schedule a call back. I am the account holder for this account but the two phone numbers belong to my teenagers.  So I need to be able to give someone an ACCOUNT number to deal with both problems as opposed to giving one PHONE NUMBER.This is an incredibly frustrating experience.  I looked through the forum but I can’t seem to be able to find the answer. 

Hello. I just added a line to my account for my mom and she wanted to keep her old number. I followed the instructions right up until it asks for IEMI number or the account number from the company she transferring her number from. We put in her account number and it keeps telling her it’s wrong. She double checked I have triple checked  and she is entering the correct account number. How can I talk to costumer service for some help

For at least three years, probably longer, my texts have been bouncing back. Don’t ask me why I tolerated it this long, because I honestly don’t know. At this point, there are far too many other providers to even consider sticking with Koodo.From what I’ve noticed, the service runs in cycles: about 10 minutes where nothing sends (everything fails), followed by a brief 5-minute window where messages actually go through. “Tech support” claims they don’t see any issues on their end, and none of their suggestions have made a difference. This isn’t just happening on my phone either, it’s the same story on my partner’s device. Doesn’t matter where we are, or time of day.I’m constantly toggling airplane mode just to reconnect to a tower and squeeze out a few minutes of usable service. That’s not what anyone should have to do for something they’re paying for.At this point, I’d rather pay more somewhere else and actually have a service that works.

I just got a call (shortly after I got new internet and mobile phones set up) from this phone number telling me that I am getting a 20% discount on my new bill because she said that people are complaining about the high costs. (no kidding, for everything!) She told me that I had to give my email to get the discount. I asked her why she did not have that information again, and again. She finally hung up.  This is the number she called me on:416-373-1165.

Just signed up with  Koodo.  I am the primary subscriber and I have 2 other lines of my children. The customer relationship manager accidentally recorded incorrect last names for my children. How can I edit those details? I was told I am able to edit it through Koodo app. Where can I do so? 

Hello, I requested two call backs and haven’t received any calls at all. I want to port over my number from fido to koodo. The fido account is still active however i currently have no esim as i deleted it by accident. So now whenever i try to port over my number i cant reply yes because i don’t receive the message 

The Koodo Refer-a-Friend terms (https://referafriend.koodomobile.com/common/terms) state:There is no limit to the number of referral offers you can send to your friends. However, you're limited to a maximum of $150 off your bill per calendar year.How can I tell from my referral status page on whether I have more available slots to refer more friends?

Got offer from koodo for new mobile plan from this number

I am hoping someone can explain to me what exactly my tab bonus is? I am hoping to upgrade my phone and i assumed my tablet bonus is money I can use to pay out my tab, which is well below that negative balance it shows. But when I go online to upgrade it says ill need to pay the tab bonus + the tab balance.Im sure its just me that's not understanding, can anyone enlighten me?! 

We will be biking across Europe and may be in one country while phoning a different country for hotel reservations.  Will the Europe Travel Pass work to do this?  Koodo lists multiple ‘destinations’ in Europe, but I’m unsure if your calls must be within the same country, or if they can be from one country to another.  Thanks for sharing your experience! 

i have Stream+ Premiumi’m in Ontario - is Telus TV+ supported here?i search for Telus app on Firetv - find it & clicktakes me somewhere else, not the Telus TV+ app! 

I have Koodo number but currently I’m abroad, is there any way I can call back to my Canadian fellows from Kazakhstan?

The stream+ package from Koodo does not include any of the sports channels that are offered by Telus. Is it possible for a Koodo customer to get the Telus channels? More specifically, I am interested in receiving the golf channel, TSN, and Sportsnet. 

Can I add AppleTv to my Stream+ subscription instead of Disney?

Can I use koodoo just for the phone plan, like paying monthly to get the phone, and another provider like Rogers for the data plan.

Got a text from “401-0” saying to call 1-866-558-4151 to redeem a new and exclusive Black Friday deal. Is this legit or scam?

Hello Community, I transferred from Freedom to Koodo and whenever I call, it does not show my ID Showing "Private Number"Please what could be the reason for this   

Hi: I need to change to change the Disney+ account that my Stream+ subscription is linked to. How can I go about doing this?

Not sure if there is a section for Internet Help. With my old provider and old router I was able to either setup port forwarding or setup a DMZ.  With the modem I received from Koodo I was able to setup the DMZ but it will not work when I try to connect from an outside network.  Are you guys blocking ports?  I run a home server that my company connects to for backups.

I will have the 14 Day European Easy Roam Travel Pass when travelling next month. I will be in Ceuta, Spain for 1 day. Ceuta is a Spanish town on the north coast of Africa in  Morocco.  Will the Pass work there?I believe that some of the cell providers there are Spanish companies  (Vodavone, Orange, Movistar).Is there any way of confirming the coverage? Tx

I changed my number and receiving calls for Mohammad the person I do not know. what kind of service it is. I notified koodo and blocked the numbers for previous owner of this number but still receiving the calls for him (Mohammed)  idk what to do.