All discussions about other Koodo-related topics.
- 660 Topics
- 2,261 Replies
I'm trying to get access to an old phone number. It's currently not in service (I called it) so I want to see if I can set up a new line with it. I can't find answers to this anywhere, Koodo assist doesn't help, and I don't know how to contact anyone else (you would think customer service would be easier to find :/ ) Thankful for any suggestions!
So long story short, I flipped a fishing boat and my phone fell out of my pocket and sank to to the bottom of the lake - 2 weeks after getting it. iPhone 13 Pro.I have the full device coverage and started a claim through phoneclaims.com. Everything was fine, all the services reps were all super nice, but now they’re saying my request is denied because the SIM card cannot be retrieved from the date listed as the date I lost my phone. I’m not sure why they can’t verify this - I used the phone first thing in the morning, then it sank to the bottom of the lake. Went without any device all weekend, and got a new SIM from Koodo a few days later to use in my old device while I waited for the claim to go through.Of course, trying to contact Koodo and I have to schedule a call multiple days in advance from now when I just want to have this dealt with, especially since I know that everything is correct.Is this something I can do at a Koodo Kiosk?
Hi, I booked a callback with Koodo for 4:30 Sept 16 2022, during my conversation I was disconnected. The agent tried to call be back but I was immediately disconnected again. I am still waiting for my callback to resolve my issue. Is there a way for me to call in to resolve my issue? The only way for me to resolve my issue is through an agent.Thanks,
I just looked at my first Koodo bill. When I was with Telus previously my data plan was pretty much never over even 1GB let alone up to the 10+GB I had in my old plan hence the switch to a 2GB plan with Koodo to save some money. In tracking my data I saw that on September 12th I was charged the most data out of any of the days on my billing cycle so far. The thing is, I was at my house doing chores the ENTIRE day and didn’t leave my house once. I have no cell service at my house and was logged into my own house wifi. Why is it showing data usage on my bill if I wasn’t even in service at the time? Anyone else have a similar experience? Am I missing something here? I am going to be turning off my cellular data pretty much permanently from now on but I just don’t understand where this is coming from when I hadn’t left my cell-service-less bubble the whole day.
Hi, I am trying to contact customer rep to deal with a lost Koodo SIM card containing my only Canadian based phone number while I am living in USA. Is this even possible with how the the current customer rep call -back system is setup?
Hi, I am not receiving OTP from India Bank. I called the bank they said my number is correct and OTP is getting generated. They have asked to contact Koodo to enable/allow the short code to receive the OTP message from bank. But i am not sure what is the short code number bank will use for sending OTP. Can anyone help me how it can be enabled ?
I have been have issues with my cell reception since May of 2022. Any where I go there is a lack of connection. I have 4 separate phones (family) experiencing the same issue. I have talked to koodo several times and have seen that many of the koodo customers are experiencing the same issues. a tech reached out to me back in June to review my issues, and even though I have reached out to Koodo for a tech to call me back, it never happens. Now today, I am attempting to arrange a call back and when I attempt to access their chat page (https://www.koodomobile.com/chat/) it notes that the page cannot be found. What are the other options to contact koodo?
Hello,I drove into the city of downtown Kelowna today for the purpose of purchasing a new cell phone as mine is older and damaged. I have been a Koodo customer of approximately 20 years. I have never had any problem or issue with them and they have provided good customer service to me which is why I have remained loyal for so long. As Orchard Park Mall is the only location nearest to me I drove there today for the purpose of seeing if I could upgrade my phone while remaining on the same phone plan. I approached the desk very happy and excited to have arrived and was very optimistic and looking forward to purchasing a new phone and begin speaking to a young man at the kiosk who I noticed was missing his right hand. I did not know this young man and had never spoken to him before. I proceeded to explain to him that I was a very long time customer and that I was there for the purpose of upgrading my phone. He asked me for a piece of identification and I gave him my driver's license which
Phone got stolen on Sat.Got Koodo callback on Tues to deactivate phone.Have another phone I could reactivate to use.Went to store and they installed sim card in my new phone.Gave me a koodo sim card # and said I must go to self serve online to put in that long sim # to activate my phone.Went to self serve online and it gave me no option to put new sim #, just an option to reactivate my deactivated phone.Only and option to say that I found my original phone to reactiavte it again, which isn’t the case its still stolen, but I have another phone now to activate in its place.Forced to click that I found my phone to reactivate in order to use my new sim #Account is not taking off the “deactivated” sign to input my sim #Only option now is to get another callback to get a rep to help deactivate my acct and that will be in 2 days from now.On my original call I asked if they could just take my sim # over the phone to activate my new phone and rep insisted that it must be done on self serve un
When the apartment staffs are trying to connect my cell with the buzzer it says ‘Log distance calling’ then I called Koodo and said the issue and they did something with my phone lock saying that now everything should work and scheduled a call back on that day itself. But it was still not connecting and when they called the same day I said it not working and they looked into it and said it might take some time to be activated so give it a day and will call the next day. It’s going to almost a week and I did not get a call back also am not able to get a call back as the Koodo assist is not giving me the option to schedule a call. What am I supposed to????????It is really frustrating.!!!!!!
I currently a student and I have an XR. My 2 year contract with Koodo is ending next month and I want to switch to Telus and get a 14 with the BiB program but the plans there start at $85, not including the phone tab I’d have to pay as well. I find my current plan at Koodo really worth it, would I be able to get a better deal from Telus considering how I’ve been with Koodo for so long, and I’m a student? And if so how would I be able to? TIA
Hey, I just recently moved from the UAE to Canada and got a new sim card. When the lady at the store tried installing it, she couldn't get it to work. She said I could take the card and try myself. I've tried everything and even factory reset my phone. But no luck. My phone recognises that the sim is in, but doesn't pick up any network and I can't use data or make calls. I'd like to cancel my sim as it just doesn't work and I don't want to pay for a month of data. But I can't seem to get in contact with support. I still have my UAE phone number so I can't schedule a call back. I've messaged on Facebook but haven't gotten a reply yet. And I live in sackville with no way to get to a physical store. How can I contact support to cancel my sim card. Thanks.
Just wondering if anyone else is having issues with robocallers getting through your Call Control option?I live in BC and have recently received a number of calls from ON with recorded chinese messages. Any suggestions on how to ensure that they don’t get through?
I have been with Koodo for over 10 years but their service model has changed and unfortunately it is no longer a company I can trust when I need to speak to a customer service representative. There is no way to speak to a live agent unless you go through their virtual assistant who will set you up for a call back in 2 or 3 days!
Terrible service. What kind of company makes it so that if you need any help you have to schedule a call back (mine is 3 days from now) which literally makes it impossible for me to get help. What a joke. My son is on Virgin - he hits chat - and is instantly connected to a human all the way up until Midnight!!!!!!!! Seriously. I am laughing at how horrendous this is. I messaged the Facebook team and still nothing. Like wow.
Same here, esportz365 charged my daughter's account for several weeks. She got a scam email that she ignored that asked her to text a code back to them to confirm her account, which she of course never did. She then got another spam text saying that the account had begun and she'd be charged every week. She's young so of course she didn't look into it. These people can send a random text to anyone and unless you reply they can start charging you. It is unbelievable that a company would allow this to happen. These people need to be blacklisted immediately. Koodo can see these messages and there was absolutely no confiration on her part. I don't even think that someone used her telephone number to get a free account, I think they find people's numbers via cell phone companies and just send out the messages in mass to fleece people.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.