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All discussions about other Koodo-related topics.

  • 979 Topics
  • 3,826 Replies
979 Topics
M
Mark MatichukNew Member
asked in Other
is there a way to get the actual orrect caller id information?

I get calls where I call back where I call back, based on the caller id, and I get I reach someone who swears they never called. I expect it was a scam call. Why can I not see the authentic caller id information? Call blocking is useless without that capability, because you could end up blocking legitimate callers.

2
Flo Koodo
24 days ago
S
SudeepBeginner
posted in Other
Change of phone plan

i need to change my phone plan

10
Flo Koodo
30 days ago
M
MikidoBeginner
asked in Other
What can a scammer do if they know youre with Koodo?

Hi everyone!I keep getting these calls where someone with an accent calls me Ma'am. (I'm a guy tho)They say they're from Rogers with a great deal, and I've been saying I'm not interested and to put me on their no call list.Today they called me and I let the guy talk, and he inquired which provider I'm with. (He asked me Bell? Rogers? Virgin?)When I said "None of those, I'm with Koodo", the phone call hung up abruptly.I've blocked this number before, but they keep calling from different numbers (all staring with 514, which seems legit)I'm concerned now that this may have been a scammer who hung up as soon as they got what they wanted. So this leads to my question:What can a scammer do if they know my phone number and provider? And what steps can I take to protect myself?Any insight or suggestions would be appreciated!

3
M
1 month ago
A
AlecLBeginner
asked in Other
Stream + password sharing/multiple households

Hi, apologies I tried to find this answer reading other questions. I understand that with Stream + the Netflix rule against multiple households accessing it would still apply and not work. But I’m wondering if you’re still able to have multiple households access Prime and Disney Plus  (and set up multiple profiles) through the same login? Thanks!

3
Allan M
1 month ago
C
Cobalt471Beginner
asked in Other
How can I change my SIM card

My SIM card is damaged so I need to replace it. I’m with Koodo Prepaid already; nothing’s changing except the card. The instructions that I got via FB Messenger (eventually, after waiting days) tell me to:Select the Phone Services tab Select the Change SIM Card tabBut there IS NO phone services tab and I can’t find the option to just change SIM card anywhere, even by searching. I’m linking the page. I’m leaving on a trip tomorrow and it’s really frustrating that my kids won’t be able to easily get hold of me.https://www.koodomobile.com/en/help/prepaid-sim-cards

2
Dinh
1 month ago
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Sum1631Beginner
asked in Other
Koodo Internet disconnect many times in a day

Since swapped to Koodo internet from Dec, it happens many times that the internet connection stop working randomly. Every time I have to reboot all the devices including the modem and the router. The issue stop for probably a month so, but then came back and continue for a couple days. During those couple days, it is very annoying. I am working from home, I can’t do my daily work and can’t attend meetings. Is anyone having the same issue? I live in Mississauga, not sure if there is an issue in my area. And, is there a 800 number for Koodo Internet support?Thanks,

1
Flo Koodo
1 month ago
W
willie BadowichConnector
asked in Other
Koodo Internet

Question:  I read the instructions on how to install Koodo internet, It says connect the modem to the coaxial o the wall. I have internet through Accesscomm right now and that is the only coaxial I have. Koodo Internet requires coaxial to work ? It doesnt work via cell towers. How can it work using my Access coaxial input. I know maybe strange question but they are not clear when you call.

6
W
1 month ago
J
Jupiter12345Beginner
asked in Other
Stream+ Telus Films and Series

I took advantage of the Stream+ bundle with Netflix, Prime, Disney Plus, Telus Films and Series. For some reason we cannot access Telus Films and Series. Has anyone else had this problem? How do you get access? I tried to activate it

4
Allan M
2 months ago
H
HcrippsMember
asked in Other
disputing roaming charges - never left the country

On my last bill I was  charges for roaming  even though I never left the country. Was travelling in southern bc along hwy 3 and never crossed into the US. Would like to be refunded.

5
D
2 months ago
L
larrscanBeginner
asked in Other
International Calling Rates

Does Koodo have a list of International calling rates for calls originating in Canada?

1
O
2 months ago
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AcetyperfBeginner
asked in Other
Mobile network is not available

Data network is working, but I can not use phone call or message. I tried to restart my cell phone, but that’s not work. My another sim card (No Koodo one) is working well on calling and texting.

24
C
2 months ago
A
amolsagareBeginner
asked in Other
is 1-866-558-4150 legit or scam?

is 1-866-558-4150 legit or scam? Got offer from koodo for new mobile plan from this number

3
P
3 months ago
Fabio Rado
Fabio RadoBeginner
asked in Other
Not receiving SMS verification code from "Stripe"/"Jane App"

I’m trying to configure a service with “Jane App” that uses “Stripe” to his “Payement Solution”.I’ve already opened a ticket to Jane App and Stripe support teams.I’ve tested in 2 separated phones and numbers, iPhone and Android. They are both from Koodo and I can receive messages from another services and phones normally.I also tried uninstalling the updates in my message app and it didn’t work.Could you help-me, please? 

5
O
3 months ago
D
demegraciasBeginner
asked in Other
Numer ported to Koodo but no calls or data working

Hi, I followed all the steps for number porting but I did not receive the Koodo welcome message and unable to make any calls or use 4G data. I can only receive calls and send and receive text messages. what is the fix as its been more than 12 hours since I ported. I see my correct phone number in self serve account.

5
O
3 months ago
T
Trev XBeginner
asked in Other
Was The Koodo Community Purged?

I signed up to the Koodo Community in 2018 and made a number of posts, questions and replies. I haven’t been on in a few years. I logged on today to ask another question and I’ve noticed that all of my previous history of posts are gone. It’s no big deal I guess, but what gives?

1
Allan M
3 months ago
V
VictimAmbassador
asked in Other
How Do I Stop Koodo Sending Multi=-duplicates?

For a while now,  ever since Koodo dropped support except for phones they sell, I don’t get Pics with images any more. If that’s not annoying enough, now they send multi-copies (see image below). of the same thing every day.This happens even if I disable the mobile and WiFi. They come in when I enable both. If I leave both WiFi and Mobile on, they come in - in the morning around 0900. If I take the battery out, wait 15 seconds and plug it back in (refresh).  The still come in. I tested this with friends: Using the same 80kB jpeg. Telus: Sent Text w/ pic - waited it doesn't come in and, he just text and the text comes in. Rogers: Same tests - same results. Koodo: Same tests. ONE w/ pic, the other a plain text. They come as “You received an MMS, but it expires on: 2024-06-07-20:10 18 minutes ago. I had turned the phone on 1024 that’s A.M.  “20:10 is 10:10 P.M. That wasn’t 18 minutes!           Please, this is not about the part where Koodo won’t allow MMS on year-old non Koodo phones. I

7
V
3 months ago
A
AlexrokBeginner
asked in Other
Any way to block text messages completely?

Please disable all texting on my phone. I don’t wish to receive any text messages from anyone.I only need my Koodo phone for voice calls. I want to disable SMS completely.This phone is only for me to call with my elderly mother, and the constant barrage of dangerous scam text messages are driving her crazy.

2
Sophia
3 months ago
S
sunseaOrganizer
asked in Other
I JUST NEED TO SPEAK WITH A HUMAN

I am setting up my internet, its finally all hooked up but I was told by the installer to call in and ask for the password. I have requested a callback MULTIPLE TIMES, each time they call me and say HIT 1 to speak with a rep, it says , “sorry, we did not get that” I am about to lose my F***** mind. I already have had a hellish time with this company just to get a guy to come in and install the needed cables to my place. And that took a week…..this is idiotic.

8
S
3 months ago
P
pondringBeginner
asked in Other
Unlimited International Texting, BUT….

I have Unlimited International Texting as a perk, but am concerned about unnecessarily invoking Easy Roam.  

2
P
3 months ago
J
Jenni LeeBeginner
asked in Other
Text Transcripts

I am wondering if i would be able to get text transcripts from Koodo ?

1
O
3 months ago
C
cloudConnector
posted in Other
no cell service in north van.

the past two weeks there has been no cell service in the Lynn Valley area. It has affected my work place and every customer I talk to is experiencing the same thing. What are we paying for

9
G
3 months ago
A
AdeolaMember
asked in Other
new sim

Hi everyone. I got a new sim today and I haven't given anyone my number. I've gotten 2 calls from debt collectors on a space of 2 hours. They're mentioning a name I don't know. How do i stop this from happening? Or do I just change my number?

2
A
3 months ago
J
Joshmo36Beginner
asked in Other
No texts received once returning to Canada

I left Canada for four months and removed my Koodo Sim during that time. I continued to pay my phone bill, but when I returned, I received no texts or voicemail from the time I was gone. I know people had sent e messages, but they did not arrive.Are those messages gone forever, or is there a way to retrieve them? If I remove my sim card, does that mean that any texts sent to me in that time disappear?Thanks

2
O
3 months ago
D
DustyiimeCoach
asked in Other
my phone is telling me. it is connected to lots of cell phones

 This is the description of what. The AI is saying   The given information appears to be a log or output related to the physical channel configuration of an LTE network connection. Here are the key points:It shows details of multiple component carriers (CCs) or cells that the device is connected to.The primary serving cell has a downlink bandwidth of 5 MHz and uplink bandwidth of 5 MHz on Band 13 (753.5 MHz downlink frequency).There are three secondary serving cells:20 MHz downlink, 14 MHz uplink on Band 2 (1955 MHz downlink frequency)20 MHz downlink, 14 MHz uplink on Band 7 (2630 MHz downlink frequency)20 MHz downlink, 10 MHz uplink on Band 66 (2180.04 MHz downlink/uplink frequency) for 5G NR   Then  I asked if it was normal  No, the provided LTE physical channel configuration details do not seem normal or typical. Here are a few reasons why:It shows an extremely high number of component carriers (4 CCs) being aggregated, which is uncommon even for LTE-Advanced Pro networks. Most devi

3
M
3 months ago
Z
ZePoulpeNew Member
asked in Other
Is it possible to reactivate a cancelled account?

Hi!I briefly switched to another provider only to find out that I clearly prefer Koodo. Is there any way of reactivating my cancelled koodo account so that I can choose a plan and switch back?  Thank you!

2
Boa_Guy Koodo
3 months ago

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