All discussions about other Koodo-related topics.
- 1,143 Topics
- 4,195 Replies
call back directly going to voicemail
The call back request just goes to voicemail without even the phone ringing. (The call back number is not blocked so please dont put any comments related to that) I have recently moved from telus to koodo and it has been like that since.Can't even speak to an agent to solve the issue because of that. Currently using monthly 45$ 6gb plan
Phone will not turn on, need to reset voicemail password
Good Morning,My phone stopped functioning yesterday and I cannot turn it on. I do not know my voicemail password. How can I reset it from a different phone?My voicemail account is current locked because of too many failed guesses at the password.Thank you,Matt
So disapointed with customer service
I ve been so disappointed with Koodo customer service. My spouse and I both received emails and texts offering phone upgrades with current tab balances being lifted. Turns out it can only be applied to one line, so now one of us is stuck with our old phone and 16 months remaining while the other starts a brand new 2 years commitment. Meaning in 16 months, when I very probably cancel my plan with Koodo, I can t transfer my spouse's as well straight away. And apparently, despite all this, and the fact that we would anyway be upgrading our phone and our payments every month (and the fact that the tab balance is 160$), they are not able to honor the offer on both lines of the account. So disappointed with customer service!
Why does koodo think I am in a different country?
I was viewing my new home, great time for this to happen!! While I was there I got a notification saying ‘Koodo: Welcome to USA. Roaming pay-per-use rates are $1.60/min, data $10/50MB, outgoing text messages $10/100 texts (up to 160 characters per text). All incoming texts are free. Visit koodo.com/easyroam for more info’. And the other two messages that come with it. The thing is I went about 20 minutes from my current home, in the same country, not close to the border. Am I going to be charged for using data in another country even though I never left?
email notification about roaming
Hi, I have just received this email from Koodo. Also texts about roaming offers. I’ve been all day in Toronto nowhere near US. Could someone have cloned my sim card? I hope koodo sent it by mistake. thanks vm Hello, Looks like ***-***-0726 is roaming on a USA network. Just so you know! If Easy Roam is active for them, they'll be charged $14/day for the days that they use their monthly plan's minutes, data or texts. The rates without Easy Roam are $1.60/min, $10/50 MB and $10 for every 100 outgoing texts (max. 160 characters each). All incoming texts are free. Long distance add-ons are not Easy Roam eligible. A person on the account with authority can manage their settings and set permissions at koodo.com/selfserve For more info on Easy Roam, visit koodo.com/easyroam All the best,The Koodo Team
Terrible Reception In Richmond Hill
I've been with Koodo for about 7 years. Reception in Richmond hill is absolutely abysmal. Dropped calls, breaking up constantly, coverage changes in my house from room to room, and by time of day. Its next to impossible to speak with clients this way. Koodo team, there HAS to be a solution to this issue... Please assist, else I will need to terminate my services.
lost phone outside Canada. i purchased a local phone number ending with same last 4 digits as that of my koodo number. can koodo activate my phone number onto this local sim? or, do i need an e-sim from koodo paying the ridiculous amount?rom
lost phone outside Canada. i purchased a local sim & phone number ending with the same last 4 digits as that of my koodo number. can koodo activate my phone number onto this local sim? or, do i need an e-sim from koodo paying the ridiculous amount?Also, my current device is Samsung a8. I don't think it supports an esim. Is that true?
Third party charge, fraud like
Not sure if this is the place to find the help I need. I was charged $30 on my recent bill, which I was told was from Triton Global. When I reached out to Triton Global, I was told it was for an application purchase with a gaming website, movingos. I confirmed with Triton Global that the user never intentionally or knowingly made such a purchase. In fact, the user does not do gaming on line or elsewhere of any sort. Triton Global so far refuses to reverse the charge. It seems that there are others who have experienced a similar situation. How can I get the charge removed?
Loss of 3G option
Hi Folks, If anyone out there has an answer to my query here it would be greatly appreciated. Long story short, I did an I.O.S update on my iPhone 14 pro and no longer have a 3g option in my cellular settings. I live in a rural area and need 3g to be connected. LTE just doesn't work. I did a field test on the LTE and my RSSP reading is -126db. That is an unusable signal. in speaking to KOODO tech support, they are adamant that Apple took away my ability to access 3g. I have spoken to apple and they have told me that the carrier sets the setting parameters for cellular. I also lost my Volte option. Apple told me to try a SIM from another carrier. I plugged in a physical SIM and an eSIM from Canadas other 2 major carriers. Guess what, I have a 3g option with both. Not only that I can use a telus tower and 3g with their competitors SIM card. What gives here. I have been with Koodo for 14 years. I have brought many customers to them, family and friends. I'm now at the point where I just
Cancelling plan while abroad
I moved back home to NZ and contacted Koodo who had cancelled my plan. I had paid off what I thought to be my tab and have subsequently also cancelled my Canadian credit cards. I then got an unexpected $15 easy roam charge - I believe that this is wrong as I did not use any text/data/call services on that day (other than the Koodo text message I received on leaving the country!). I spent ages with the chat bot/self serve seeing if there was any way to contact somebody to dispute this however no luck. Koodo only schedules callbacks with Canadian numbers. I then just tried to pay it so I could forget about, however they only accept payment from Canadian numbers! How can I rectify this?
Callback Rep Refused to Help
I’m trying to resolve some billing issues for my mother who is overseas.I got the callback, and told the rep that I’m doing this for my mother, and the rep immediately told me that since I am not the account holder, they cannot access the account, citing security reasons.This seems absolutely absurd. I asked then, how would they have known that I was not the account holder if I hadn’t told them? To which they responded that they would’ve asked security questions.I have full access to my mother’s account, as well as PIN or any other security questions, so if I had just kept my mouth shut, they would have accessed the account normally. I even mentioned to the rep that I can clearly see that online, I’m able to add additional authorized persons to access the account. But the rep was adamant about refusing to do anything. Is this even a real policy or is this rep just being completely misinformed? What am i supposed to do here? Guess I just schedule another callback, and just lie about bei
Cant upgrade phone due to 45 day wait but my account is older
My phone just broke sadly and ive been trying to upgrade to get a new phone, the issue i have is that the site keeps telling me my account needs to be 45 days old in order to do so. Ive had this account for over a year, my bill is paid as well as my tab so i have no idea what to do from here.
No international support available
So I’ve been travelling for the past 12 months internationally and now while trying to schedule a call back using Koodo Assist I found out that Koodo doesn’t even call toll-free, international or extension based phone numbers! I am currently using international phone number and enrolled in a Seasonal Hold plan which is coming to the end and I can’t even schedule a call back to my international number or talk to an agent, no option to send online message via my online account selfServe either. Has anyone had similar issues or taken this matter to next level?
I can't receive SMS emails
I’m trying to receive notifications from my broker, but they only offer email or SMS email address notifications. When I try to put (MyPhoneNumber)@msg.koodomobile.com it never works. Is this something I have to enable? From looking at past posts it seems people are complaining about spam, so is it disabled by default?
my service is not working.
Everytime I try making a call it says my phone is not active on my service. My balanced is paid in full so I'm not sure why it isn't working. I scheduled a call back but most likely won't receive the call. How do I get in contact with a rep as everything is automated now and no help!
Koodoo and their horrible customer service
Recent trip to the US. Immediately purchased a US phone plan for our two phones. Had the Best Buy employee set up both phones with the new plans and turn off Koodoo for calls, SMS and data. 2 weeks into the trip I checked my Koodoo usage. They charged both phones a number of times $12 a days for SMS. My bill came in with an extra $299. I have over 4 hours of phone calls to them trying to resolve this problem I have 4 times that a customer rep was to call but didn’t and 3 times I was to be called by a manager but didn’t. Went to a Koodoo store and he reviewed what the procedure is to use an e-sim and turn off Koodoo. It’s just as was done by the Best Buy guy. Within an hour of getting my US plan I called Koodoo to explain what was done and to verify everything looks good for no charges using the e-sim and the Koodoo features turned off. They said everything looks good and my call was from my new US phone number. I’m at a lost as to what to do next. CRTC, CCTS, BBB complaint or other met
How Do I dispute Easy Roam charges
Friday March 24 I left Toronto by car at around 11 pm heading for the Peace Bridge in Buffalo. There is a $14 Easy Roam charge on my bill at 9:49 pm. That charge is wrong.I did not cross into US until after midnight. Next there is a $14 charge on Sat Mar 25 12:47 am - this is correct. I used roaming until around 4pm when I turned off roaming data. Then there is a $14 charge on Sun Mar 26 02:10 am. At 2 am my phone was off. So that charge is also wrong. There are no further charges for the rest of the week in the US with Data Roaming off on my Samsung S20 phone. I want to two wrong charges ($28) reversed.ALSOThere is confusing and misleading instructions on the Koodo webpages about how to avoid Easy Roam charges. eg. at “https://www.koodomobile.com/en/help/easy-roam” it states:10. How can I avoid roaming charges when close to the U.S. border? … Turn off data roaming Having data roaming turned off in your mobile device’s settings when close to the U.S. border will help avoid acci
I'm Showing up as "Unknown Name" on Everyone Else's Phone
I don’t mind showing up as “Unknown Name” on people’s phones, but if they set my Name/Number on their cell phone and/or home phone.. it should say my name when I am calling them. But It still shows up as “Unknown Name”. This happens on every single phone no matter what. Whenever I’m calling my boss, my friends, my sister, or when calling my mother on her landline phone. All of these people have my name in their directories, yet it still doesn’t show my name when I call.Is this some sort of feature I enabled? How do I disable it?I’ve tried calling the voicemail on my phone and looking for options.I’ve tried logging on to the koodo website looking for something to disable.I’m on a prepaid plan: $15.00 per 30 days, 3G speed.
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