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All discussions about other Koodo-related topics.

  • 987 Topics
  • 3,767 Replies
987 Topics
Bryan and Kylie
Bryan and KylieConnector
asked in Other
Extracting text messages from ZTE Cymbal 2 flip phone for Legal Case

I’m looking for guidance on how to extract important text messages from my ZTE Cymbal 2 flip phone. These texts are crucial for an ongoing legal case, but the device is not a smartphone, and traditional methods like Google Drive aren’t available. I’ve already contacted ZTE without success. Can anyone offer advice or tools that might help with this? Your support would be greatly appreciated!

557
Bryan and Kylie
2 months ago
J
JenniferDeanBeginner
asked in Other
Change account name

Hi!What is the process to change the name on an account? We would like to take advantage of the streaming deal but the Koodo account is under one name and the streaming accounts are all under another... We'd like to try and change the Koodo account name so it then reflects the same details as the streaming accounts.Thanks!

1193
Georgia Koodo
2 months ago
J
JennyxoxoRockstar
asked in Other
apple tv+ subscription

Hello,I recently received a 12month free Apple TV+  offer. So I was able to redeem the code and followed the instruction in the email to activate the subscription.  however, when I tried to search movies that I wanted to watch on Apple TV app, it was showing rent or buy option and I could not watch almost a lot of shows and movies.  Is this normal?  

1201
J
2 months ago
H
hmoodallahmaBeginner
asked in Other
Porting Request Support

I need help porting my number. I am in a foreign country and I started a request to port my phone number to http://voip.ms. I was told the request would be completed by 8 AM EST today but I have received no update.

543
G
2 months ago
D
Discovery24Member
asked in Other
Question About Stream+

I recently came across the Stream+ bundle through Koodo, and I’m interested in subscribing. Currently, I have monthly subscriptions to Amazon Prime, Netflix (Standard with ads), and Disney+ (Standard with ads). If I subscribe to Stream+, what will happen to these existing charges? Is there anything I need to do to avoid being billed separately for these services as well as through Koodo?

646
D
2 months ago
S
ShamanBeginner
asked in Other
disney+ is hotstar and i cant get english movies

I downloaded disney plus app on my tv. When i logged in, it is just for hotstar and its all Indian movies. How can i watch english movies?

171
Bernard Koodo
2 months ago
N
Nhu YBeginner
asked in Other
Same phone number 😞

I bought this sim for 3-4 months and received many phone calls, texts and messages to my number. They tried to connect with Ms.MELLISA HURLEY, who may be the previous owner with my same phone number. Even Amazon's address was under her address. It bothered me a lot. How can I fix this trouble?  

313
Dinh
2 months ago
P
PMWNew Member
asked in Other
Address Privacy

For privacy issues, is it possible to have your home address blocked from other service providers such as Yellow Pages? 

191
Dinh
2 months ago
J
JonathBeginner
posted in Other
Amber Alert improvement

The Amber Alert should be upgraded to remove the anoying sound and just display a message box that needs to be acknowledged like in the Unitedstates.This way people that are awake have no other choice than to see the message and can act accordingly.  It does not make any sense to wake up the hole country in the middle of the night at 3AM with the end of the world ringing!The kids are having panic attack every time and cannot go back to sleep.  This is a major stress-anxiety generator for everybody! Canada please do something!Jonathan

361
G
2 months ago
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pablodunkyNew Member
asked in Other
Receiving voicemails from a blocked phone number

I have been receiving voicemail messages from a phone number I’ve already blocked. They continue to call me every day and I’ve not been able to find a solution to block their voicemails. Can you please let me know if there is a solution to this? 

703
Georgia Koodo
2 months ago
M
MikidoBeginner
asked in Other
What can a scammer do if they know youre with Koodo?

Hi everyone!I keep getting these calls where someone with an accent calls me Ma'am. (I'm a guy tho)They say they're from Rogers with a great deal, and I've been saying I'm not interested and to put me on their no call list.Today they called me and I let the guy talk, and he inquired which provider I'm with. (He asked me Bell? Rogers? Virgin?)When I said "None of those, I'm with Koodo", the phone call hung up abruptly.I've blocked this number before, but they keep calling from different numbers (all staring with 514, which seems legit)I'm concerned now that this may have been a scammer who hung up as soon as they got what they wanted. So this leads to my question:What can a scammer do if they know my phone number and provider? And what steps can I take to protect myself?Any insight or suggestions would be appreciated!

993
M
3 months ago
A
AlecLBeginner
asked in Other
Stream + password sharing/multiple households

Hi, apologies I tried to find this answer reading other questions. I understand that with Stream + the Netflix rule against multiple households accessing it would still apply and not work. But I’m wondering if you’re still able to have multiple households access Prime and Disney Plus  (and set up multiple profiles) through the same login? Thanks!

583
Allan M
3 months ago
C
Cobalt471Beginner
asked in Other
How can I change my SIM card

My SIM card is damaged so I need to replace it. I’m with Koodo Prepaid already; nothing’s changing except the card. The instructions that I got via FB Messenger (eventually, after waiting days) tell me to:Select the Phone Services tab Select the Change SIM Card tabBut there IS NO phone services tab and I can’t find the option to just change SIM card anywhere, even by searching. I’m linking the page. I’m leaving on a trip tomorrow and it’s really frustrating that my kids won’t be able to easily get hold of me.https://www.koodomobile.com/en/help/prepaid-sim-cards

322
Dinh
3 months ago
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Sum1631Beginner
asked in Other
Koodo Internet disconnect many times in a day

Since swapped to Koodo internet from Dec, it happens many times that the internet connection stop working randomly. Every time I have to reboot all the devices including the modem and the router. The issue stop for probably a month so, but then came back and continue for a couple days. During those couple days, it is very annoying. I am working from home, I can’t do my daily work and can’t attend meetings. Is anyone having the same issue? I live in Mississauga, not sure if there is an issue in my area. And, is there a 800 number for Koodo Internet support?Thanks,

801
Flo Koodo
3 months ago
W
willie BadowichConnector
asked in Other
Koodo Internet

Question:  I read the instructions on how to install Koodo internet, It says connect the modem to the coaxial o the wall. I have internet through Accesscomm right now and that is the only coaxial I have. Koodo Internet requires coaxial to work ? It doesnt work via cell towers. How can it work using my Access coaxial input. I know maybe strange question but they are not clear when you call.

2016
W
3 months ago
J
Jupiter12345Beginner
asked in Other
Stream+ Telus Films and Series

I took advantage of the Stream+ bundle with Netflix, Prime, Disney Plus, Telus Films and Series. For some reason we cannot access Telus Films and Series. Has anyone else had this problem? How do you get access? I tried to activate it

7954
Allan M
4 months ago
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HcrippsMember
asked in Other
disputing roaming charges - never left the country

On my last bill I was  charges for roaming  even though I never left the country. Was travelling in southern bc along hwy 3 and never crossed into the US. Would like to be refunded.

645
D
4 months ago
L
larrscanBeginner
asked in Other
International Calling Rates

Does Koodo have a list of International calling rates for calls originating in Canada?

561
O
4 months ago
A
AcetyperfBeginner
asked in Other
Mobile network is not available

Data network is working, but I can not use phone call or message. I tried to restart my cell phone, but that’s not work. My another sim card (No Koodo one) is working well on calling and texting.

63224
C
4 months ago
A
amolsagareBeginner
asked in Other
is 1-866-558-4150 legit or scam?

is 1-866-558-4150 legit or scam? Got offer from koodo for new mobile plan from this number

19333
P
5 months ago
Fabio Rado
Fabio RadoBeginner
asked in Other
Not receiving SMS verification code from "Stripe"/"Jane App"

I’m trying to configure a service with “Jane App” that uses “Stripe” to his “Payement Solution”.I’ve already opened a ticket to Jane App and Stripe support teams.I’ve tested in 2 separated phones and numbers, iPhone and Android. They are both from Koodo and I can receive messages from another services and phones normally.I also tried uninstalling the updates in my message app and it didn’t work.Could you help-me, please? 

835
O
5 months ago
D
demegraciasBeginner
asked in Other
Numer ported to Koodo but no calls or data working

Hi, I followed all the steps for number porting but I did not receive the Koodo welcome message and unable to make any calls or use 4G data. I can only receive calls and send and receive text messages. what is the fix as its been more than 12 hours since I ported. I see my correct phone number in self serve account.

1125
O
5 months ago
T
Trev XBeginner
asked in Other
Was The Koodo Community Purged?

I signed up to the Koodo Community in 2018 and made a number of posts, questions and replies. I haven’t been on in a few years. I logged on today to ask another question and I’ve noticed that all of my previous history of posts are gone. It’s no big deal I guess, but what gives?

401
Allan M
5 months ago
V
VictimAmbassador
asked in Other
How Do I Stop Koodo Sending Multi=-duplicates?

For a while now,  ever since Koodo dropped support except for phones they sell, I don’t get Pics with images any more. If that’s not annoying enough, now they send multi-copies (see image below). of the same thing every day.This happens even if I disable the mobile and WiFi. They come in when I enable both. If I leave both WiFi and Mobile on, they come in - in the morning around 0900. If I take the battery out, wait 15 seconds and plug it back in (refresh).  The still come in. I tested this with friends: Using the same 80kB jpeg. Telus: Sent Text w/ pic - waited it doesn't come in and, he just text and the text comes in. Rogers: Same tests - same results. Koodo: Same tests. ONE w/ pic, the other a plain text. They come as “You received an MMS, but it expires on: 2024-06-07-20:10 18 minutes ago. I had turned the phone on 1024 that’s A.M.  “20:10 is 10:10 P.M. That wasn’t 18 minutes!           Please, this is not about the part where Koodo won’t allow MMS on year-old non Koodo phones. I

1197
V
5 months ago
A
AlexrokBeginner
asked in Other
Any way to block text messages completely?

Please disable all texting on my phone. I don’t wish to receive any text messages from anyone.I only need my Koodo phone for voice calls. I want to disable SMS completely.This phone is only for me to call with my elderly mother, and the constant barrage of dangerous scam text messages are driving her crazy.

642
Sophia
5 months ago

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