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All discussions about other Koodo-related topics.

  • 966 Topics
  • 3,686 Replies
965 Topics
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Ancient OneNew Member
asked in Other
What TV with Koodo Internetrs

I have seen the offers for Internet Service from Koodo, and I am tempted to move away from my current provider …. but what do folks use for TV services.  Are you forced to go back the Bell or Rogers?  I have anApple TV device, does that work with Koodo?

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Daniel St.JohnCoach
posted in Other
Debugging kernel

Not debugging kernel after hard reset, should I be concerned?? 

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Dinh
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Shaggy
asked in Other
I am with Virgin. If I switch to koodoo, do I have to change my and my husband’s phone numbets?

Do I have to change my and my husband’s phone number if I switch from Virgin Mobility to Koodo?

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Flo Koodo
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JacdawBeginner
asked in Other
How to get old phone invoice

Hey - I want to find the serial number of a phone I don’t have anymore. I bought it in 2016. Anyone know if Koodo will be able to send me the old invoice? Thx!

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Dinh
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BVezBeginner
asked in Other
home internet disconnection

Is there an outage map? My home internet suddenly stopped working. I restarted the router/modem and I’m getting the red light indicating no internet. 

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Flo Koodo
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heathermaga2
asked in Other
Your Reps Cancelled the Wrong Sim & my Account

Hi! I called to cancel my second line but your rep decided to cancel my account and my main Sim. Now I have no phone. My Mom passed away 2 weeks ago. I have calls and texts I am doing to deal with her estate and services. Now my account is cancelled, I can’t call or receive texts. I am also supposed to receive a call about jobs as I have been applying and unemployed for 4 months and now am I able to get my number back even!!!!????So I had to reactivate a voip line and pay for texting just so I can get even a call back from a rep because you can’t even call you directly anymore!!! AND I have to wait over an hour for that call back even. I am livid and distraught! 

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Flo Koodo
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VictimAmbassador
asked in Other
Samsung UI 6 Bricks Phone - blames Koodo

Without warning, or agreement, Samsung blew in with their AI called UI 6. It’s not ‘Artificially Intelligent”  it’s a artificial Idiot! It brooked the phone, It used Dark Patterns to announce itself and now, can’t do any thing with it, no Icons, no swipe, keyboard, tap, nadda. Just a screen patting themselves on the back announcing AI UI 6 has taken over and can’t do plaything expept run up a bill.There a lot of couch wanna be tech telling people to do this, that or the other thing and don’t realize one can’t access anything on it. Use safe mode, swap SIMs, buty another phone and try to sell the paper weight.Samsung takes no responsibility, is unreachable, I no longer have a $1,200.00 paperweight., just payment to Koodo.I know it’s not all Koodo’s fault, but I can’t keep paying for mobile service if the phone won’t even show anything but Samsungs artificial idiot saying how smart it is.If I cancel with Koodo, do I still have to pay the fine for early cancellation? Or will I have to kee

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Allan M
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RastoBeginner
asked in Other
How long are text messages sent to me 'cached' by Koodo while my phone is in Airplane mode?

I tried searching Koodo's FAQ but I couldn't find anything (or I couldn't use the right search terms)Basically - If I travel somewhere and put my phone in Airplane mode for a week (or two weeks) and someone sends me a text message on the first day I leave...Will I receive that text message when I turn Airplane mode off? (And if so - does anyone know how long those messages are cached for?)Thanks!

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Darius Koodo
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AdrianTBeginner
asked in Other
Can I Activate several months later with Stream+ ?

Hi, I just signed up for Stream+ Basic that comes with Disney+ Basic with ads.  I have an existing Disney+ Premium subscription that is paid up until July 2024 so I would like to continue using this and then cancel at that time.Does the Koodo Stream+ Activation method for these services expire after a certain time; ie will I still be able to activate Disney+ Basic in July?

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Allan M
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DioramaBeginner
asked in Other
Is Motorola Edge 2023 esim compatible?

I have seen a few different answers online regarding Motorola Edge 2023 esim compatibility. Some say yes and some say no. Does anyone actually know? I will be travelling Europe this summer and I need an esim compatible phone. Thanks!!! 

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John Zarubiak
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kayecRockstar
posted in Other
msg.koodomobile.com stopped working last week

We have a security camera system that sent out a still image to [phonenumber]@msg.koodomobile.comThis stopped working last week. Anyone have any insights on this?

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K
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PjiBeginner
asked in Other
Stream+

I already have Netflix  and Amazon Premium but not Disney.  All are accessed on my TV through Roku. Netflix has extra member with solo access.Are there any issues about signing with Stream+ and Roku? 

2913
Flo Koodo
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iamnewbieBeginner
asked in Other
Calling Philippine hotline or landline

Hello, I am a newcomer and still new how international calling works here in Canada. 😊I am not sure if i can call the hotline or landline to the Philippines with my Unlimited International Call Perk with Koodo, I tried calling but it always says “6UM1 not in service”.Thank you in advance for your responses. 😊 

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SimiSBeginner
asked in Other
Stream+ Premium, add extra members to Netflix

Hi,Can we add extra members to Neflix Premium when we subscribe to Stream+ Premium? How does it work? (adding the member, paying...)

3761
Flo Koodo
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Bigmack73Organizer
asked in Other
Netflix Premium

Would I be able to keep Netflix and remove the other streaming channels? Since I rarely watch them anymore.

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fwilsonBeginner
asked in Other
Scam calls?

Hi,I’ve now received two calls from someone claiming to be a Koodo representative who knows my first name when they call, so clearly have some of my information. The number they are calling from is 1-866-369-9826. I haven’t yet said a word to them and I hang up once they’ve said their first sentence.  I would like to know if these are legitimate calls from Koodo or if I should block this number and forget about it. Thanks

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Purple J
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Yaroslav SAdvocate
asked in Other
After the transition, I cannot receive SMS messages.

Hello.My family switched to Koodo at the end of December. Calls and Internet work perfectly, even better than with the previous operator. This is my personal opinion. I use a phone with the Android operating system. Since I did not immediately use SMS messages, I did not immediately notice the problem.And the problem is that I cannot receive the text of the message. That is, the message itself arrives, but it cannot be downloaded and is displayed as an unloaded cantina. After I ask the contact to send me a message again, that is, when I write first, then the message is loaded and I can see it. In addition, now I cannot send pictures via SMS, as was the case with the previous operator. I checked the SMS settings and everything is fine there. Can someone help me with this?PS I apologize for my English, I am recently in Canada and my English is not very good so far.

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Mark Cross
Mark CrossBeginner
asked in Other
Apple Series 9 watch with GPS and Cellular

Does Koodo support the Apple Series 9 watch cellular feature?Thanks,Mark

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Jcl42Beginner
asked in Other
Switch to Happy Stack

I just saw the deal for $59 a month for internet + the subscription services. I already have Koodo internet for $60/month, I subscribed a few months ago. Is it possible for me to switch to this deal and have both for $59/month? Or could I cancel my current internet service and switch to this one? Thank you for the help. 

3536
Flo Koodo
Robin PD
Robin PDOrganizer
asked in Other
How to cancel internet activation

I’m scheduled to activate home internet tomorrow and received the equipment in the mail.  I’ve just been informed that it would cause havoc in my house to switch from Bell due to a complicated setup here and so I want to cancel the activation (I know I’m to do it myself).  But I don’t know how to inform Koodo and I’ll need to return the equipment.  Anyone out there know how to do this?  

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Robin PD
Robin PDOrganizer
asked in Other
SOS after turning off eSIM

I just landed in Canada after visiting the US, where I used an eSIM from another company.  I turned off the eSIM when I landed and turned on the Koodo network.  My iPhone 15 Plus went into SOS and has stayed there – even after shutting off and rebooting the phone at least 5 times, resetting the network twice, and taking out the Koodo SIM card for 3 minutes and reinserting it, then restarting the phone, all suggestions I found online.  Nothing has taken my iPhone out of SOS.  Any ideas what to do?

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Robin PD
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Tristan8Beginner
asked in Other
i keep getting calls from a representative claming there from telus by these numbers +18333903721 about changing my plan is this a scamer?

i keep getting calls from a representative claming there from telus by these numbers +18333903721 i tried looking them up and see ppl saying there scamers they knew my first name and called about me changeing my plan i told them im not intrested but they keep calling me monthly it seems, i gave them no info other than my first name should i take ferther aciton is there anyway to alert koodo or telus there parent company that someone is trying to attempt to impersonate me?

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Devin CussonRockstar
asked in Other
Cancelling with Koodo

I am looking to switch my phone plan to a new provider. That said, I currently have my partner under my account wh does not want to leave. If I were to switch providers, will her plan automatically cancel as well?

7171
Dinh
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WFYMember
asked in Other
can I use Oneplus 12 with Koodo?

I plan to buy a Oneplus 12 but not sure if I can use it with Koodo.  Anyone Koodo users has a Oneplus 12?Thanks 

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jeiaaruBeginner
asked in Other
Travelling and E-sim

Hi, i’m visiting Japan soon for a couple weeks, and I was thinking about buying an Esim so i can use internet while I’m traveling. Will it work on my phone even if i’m currently on a monthly plan? I could also rent a pocket-wifi device, but the esim looks to be cheaper and more convenient.

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