Other

Well, the title pretty much is my question --  will my Koodo SIM card work in an S24 that was purchased from Telus?  And will the phone be fully capable of using Koodo’s VoLTE function when 3G shuts down?   

I recently bought two Blink cameras to monitor an elderly relative. I can access the cameras on my phone while I’m at her location, but anywhere else I get a network failure message. Blink suggests it could be a security setting issue on my phone, or a data limit problem.  Can anyone help? Thanks. 

How much data is included in the $40 7-day Easy Roam Pass when traveling to the US?

Hello! I’ll be travelling to the US soon for 8 days. What is a better option - easy roam or the easy roam travel pass? Thanks!

I got a call from 519-325-2229 about a promotion that was  30% of my bill for seemingly no reason. They asked for an email address and what they sent me was a passwors reset where they wanted me to change my password to something specific. Whole thing felt really wrong and I hung up. I did not change my password.Would anyone from koodo actually ask me to change ny password like that? I am guessing no but the Koodo assistantance AI also said sometimes emails are sent out. Was this guy a scam? Would koodo ever have a promotion that requires me to change my password?

Hello, Koodo officers. I would leave Canada and do not plan to come back. Would you mind to help me cancel all my plan and number? The self service do not have options to achieve them.

What is a perpectly mean of tab?

Is there a page somewhere which describes exactly what is included with the “Telus Film and Series” access, which comes as one of the perks with Stream+? The FAQ page has this as an answer:“Once you subscribe to Stream+, you will get an activation email from TELUS . Follow the steps to access TELUS Films & Series and watch ad-supported live TV channels all on the TELUS TV+ app.”But I found a response in these forums saying that LIVE TV is not supported with the Stream+ subscription.Just trying to get a sense of what to expect before committing.I can see the available channels, shows, and movies here, but I assume many of those would be paid add-ons after subscribing to Stream+. How can I find out which ones would be included?

J'ai un forfait illico+et il dwbarque toujours sur la tele  

As per title, every call is private and call display is not working. Very annoying. I'm on a Pixel 7 and I tried adjusting in Settings and nothing seems to work.  It just started seemingly randomly, a few weeks ago. ​​​​​​Thanks in advance.  ​​​​​​

I would like to know if the Azores (Portugal) are still included in the destinations covered in the European Roaming package? The question was asked one year ago and Darius Koodo said yes, it was included. But this could have changed since last year, therefore I am asking the question again. Thanks 

When trying to connect to wifi calling, this is the message i receive when i enter my phone number to get an access code “ A System Error has occurred. Please try again later”. Been doing this for 3 days. Tried as many different things as this forum has suggestedAny help greatly appreciatedLester

Hello, I recently got the stream plus plan. I got all of them activated but telus tv. It set me up but on the koodo website it still shows activate, alongside I am getting emails asking to set it up from Koodo. How can I fix this, any assistance is apprecciatted thanks.

If I take the Netflix Disney Prime bundle...can I upgrade only the Netflix to 4K ? 

When calling 1-800 OR 1-888 prefixes uaing Koodo,  is there a charge?

It appears that the SD part of my SIM / SD combo card is not working anymore.  I'm presuming that they sell these at the Koodo / Telus store at our local mall.  Would anyone have an idea on how much they cost and how do you set them up with your phone number on your phone?

Hi,I am interested in the franco+ version of Stream+, however, I do not see it listed as an option. Is the service limited to residents of Quebec only?

Hi, I got an extra SIM card in the mail. I already have my Koodo SIM set and running. What do I do with this new SIM?

I am getting Voice mails but my phone did not ring. There is no phone number related to the Voice mail and when I retrieve the VM it is Silent. This is happening 2x per day or more.  I have an iPhone 6S.  It started yesterday. When I look at my phone bill details there is no number only showing me retrieving the VM. 

Is there an easy roam travel pass for South American - interested in Argentina specifically 

I purchased a new phone in February 2024.I also purchased a Kate Spade phone case and a Pure Gear Screen Protector….total purchase was $ 112.98.The screen protector has cracked and the phone case is defective. I went to kOODOO  as they are under warranty and now the company doesnt sell these items any more and the phone is discontinued. They told me I could buy another case for a discounted price  of $62.00….I try to get my screen protector replaced and you dont carry any in stock so now it will cost my $22.00 to have this item shipped to me.What a absolute disgrace to have this wonderful service when you buy a phone but only to find out it is a big scam!this is not acceptable!I am not happy with this service what so ever!

Over the last several years, Black Friday at Koodo (or in the industry) has been the biggest and busiest sales weekend of the year.  Expect the best deals for plans and phones and especially “Evolving” deals when every player tries to out do and/or match each other’s offers.Because of these evolving deals, please give your Koodo sales rep some slack as these changes may happen faster than the rep can be updated Stores/kiosks will be busy and a bit chaotic, so expect long line-ups.  If you only have 15minutes to pop into a store for something, this is not the weekend for this. If you just have any question unrelated to Black Friday, this is not the weekend for this.  This includes other personalized promos, phone questions, etc.  Sales reps rely on commissions.  This is how they make their living.  This is not the weekend for anything not related to Black Friday Do your research, know what you want, get it and move along quickly.  It will be a fairly busy.  Don’t be that person that wi

Hello,I will be spending some time in remote Yukon (Old Crow and some other sites).  I know Bell has furnished towers in remote communities, but I would like to confirm that Koodo as a 2nd tier Telus carrier will work fine up there.  My concerns is either my device being kicked off if enough Bell customers are using the tower, or my connection being throttled or only intermittently working whereas a Bell or Telus customer would work just fine.Thanks so much for any experience anyone has on this!

I had a rep call me and tell me to download the TELUS Health MyCare app and sign up and I can have access to a doctor or nurse. I did, and I don’t see the option. Just an option about travelling to the US and then being able to talk with one. Do I have to add additional information, such as my Koodo # or something? Or did this rep give me inaccurate information and give me false hope to believe that I could actually get healthcare here in Canada?

I recently migrated from my dying iPhone SE 1st generation to a new 3rd generation counterpart.  I don't recall setting up voicemail transcription, but I was surprised to find that this is how my voicemail is now coming in.  I found this page about that feature: : https://www.notta.ai/en/blog/voicemail-transcription-iphone.  It says the feature is controlled through my carrier.  Can I enable/disable voicemail transcription at whim?