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I need to receive short codes and ideally want to be able to forward the code to another cell phone. Is this possible? Is it possible to a USA cell? Thank you. 

Hi there,Does the 7-day Easy Roam Travel Pass (USA) including Alaska area??Thanks

How do I change the location that comes up when I phone somebody

My mother subscribed to Telus TV+ along with Internet and cell.  Once the boxes were received, I went over to install everything, added the app on her TV, but she only gets a fraction of channels she was told she would get.  I've called 6x to get assistance and have failed miserably to resolve the issue.  We even purchased a Fire Stick as we were told it may be a solution which was a waste of money.  I live 40 minutes away and am a farmer so leaving my home to go resolve her TV issues is not done easily.  This problem has been ongoing for almost a month now, and she is now considering canceling everything.  I would like a technician to go see her, Koodo or Telus should provide these services to all Seniors instead of leaving them to deal with this.  PS - Mom’s phone, internet and Telus TV+ is linked to my own Koodo account.

I have a family member on a monthly plan who cannot access his account and can’t view his bills. This is due to a combination of factors:He forgot his password. The email he used to create his account was deleted due to inactivity (and cannot be created again) and therefore he cannot recover his password. Since starting his plan, he moved to a different province within Canada and no longer has the last 4 digits of his drivers license which is apparently necessary for Koodo customer support to verify his identity.What are his options? He is essentially being held hostage at this point, getting billed each month, with no way to view his bills or make changes to his account.

I am unable to make outgoing SSH (secure shell) connections from any of my computers (to outside machines) when using the Koodo router. If I switch back to my previous service (Bell, still active), everything works fine. Seems to be something in the router’s firewall settings, but neither setting “All other ports” to Outgoing nor even turning the firewall OFF has any effect.Is there a way to allow outgoing SSH connections with this router? To be clear, I am not trying to SSH _into_ any of my home computers from outside, nor an I am trying to SSH into the router. (These are the questions I found asked quite often, but I found nothing regarding my situation, where outgoing connections are blocked.) Or do I have to get my own router to bypass this one’s limitations?

I just subscribed to international minutes 1000 per month on my Koodo plan and have run into an issue on the first call - I tried a UK landline number and get the 11b1 message. The minutes were active from yesterday and the landline is functional for other other users. Any ideas what's going on there? Thanks 

I just returned from the Apple Store where my iPhone needed a physical fix as it was, ironically, not connecting to cellular networks. My phone now has regained that ability, but as part of the fixing process all the data had to be erased from my phone —including the esim data. The phone has been restored from the backup but the esim data is apparently not included. How do I regain my esim info so I can return to using cellular services?

I already have Easy Roam as an add on to my plan.  Am travelling to the US this week and am likely to use my phone most days, so purchasing the 7 day Easy Roam Travel Pass is likely a better choice.   Can anyone confirm that if I purchase the Easy Roam Travel Pass, the Easy Roam daily fee will NOT also automatically kick in?  Am wondering if I should turn off Easy Roam before I buy and use the Easy Roam Travel pass.Tks.

Well, the title pretty much is my question --  will my Koodo SIM card work in an S24 that was purchased from Telus?  And will the phone be fully capable of using Koodo’s VoLTE function when 3G shuts down?   

I recently bought two Blink cameras to monitor an elderly relative. I can access the cameras on my phone while I’m at her location, but anywhere else I get a network failure message. Blink suggests it could be a security setting issue on my phone, or a data limit problem.  Can anyone help? Thanks. 

How much data is included in the $40 7-day Easy Roam Pass when traveling to the US?

Hello! I’ll be travelling to the US soon for 8 days. What is a better option - easy roam or the easy roam travel pass? Thanks!

I got a call from 519-325-2229 about a promotion that was  30% of my bill for seemingly no reason. They asked for an email address and what they sent me was a passwors reset where they wanted me to change my password to something specific. Whole thing felt really wrong and I hung up. I did not change my password.Would anyone from koodo actually ask me to change ny password like that? I am guessing no but the Koodo assistantance AI also said sometimes emails are sent out. Was this guy a scam? Would koodo ever have a promotion that requires me to change my password?

Hello, Koodo officers. I would leave Canada and do not plan to come back. Would you mind to help me cancel all my plan and number? The self service do not have options to achieve them.

What is a perpectly mean of tab?

Is there a page somewhere which describes exactly what is included with the “Telus Film and Series” access, which comes as one of the perks with Stream+? The FAQ page has this as an answer:“Once you subscribe to Stream+, you will get an activation email from TELUS . Follow the steps to access TELUS Films & Series and watch ad-supported live TV channels all on the TELUS TV+ app.”But I found a response in these forums saying that LIVE TV is not supported with the Stream+ subscription.Just trying to get a sense of what to expect before committing.I can see the available channels, shows, and movies here, but I assume many of those would be paid add-ons after subscribing to Stream+. How can I find out which ones would be included?

J'ai un forfait illico+et il dwbarque toujours sur la tele  

As per title, every call is private and call display is not working. Very annoying. I'm on a Pixel 7 and I tried adjusting in Settings and nothing seems to work.  It just started seemingly randomly, a few weeks ago. ​​​​​​Thanks in advance.  ​​​​​​

I would like to know if the Azores (Portugal) are still included in the destinations covered in the European Roaming package? The question was asked one year ago and Darius Koodo said yes, it was included. But this could have changed since last year, therefore I am asking the question again. Thanks 

When trying to connect to wifi calling, this is the message i receive when i enter my phone number to get an access code “ A System Error has occurred. Please try again later”. Been doing this for 3 days. Tried as many different things as this forum has suggestedAny help greatly appreciatedLester

Hello, I recently got the stream plus plan. I got all of them activated but telus tv. It set me up but on the koodo website it still shows activate, alongside I am getting emails asking to set it up from Koodo. How can I fix this, any assistance is apprecciatted thanks.

If I take the Netflix Disney Prime bundle...can I upgrade only the Netflix to 4K ? 

When calling 1-800 OR 1-888 prefixes uaing Koodo,  is there a charge?

It appears that the SD part of my SIM / SD combo card is not working anymore.  I'm presuming that they sell these at the Koodo / Telus store at our local mall.  Would anyone have an idea on how much they cost and how do you set them up with your phone number on your phone?