Koodo internet is great until you move to a new address. I have been trying to get my internet moved to my new place for three weeks and counting now. One week to get the service moved over to the new place, another week for a technician to install a new line, and then one more week to receive new equipment although our equipment was working fine at the old address. Now im stuck without internet while making endless phone calls to reset the modem and router and troubleshoot while the problem NEVER GETS FIXED. I'm considering switching to a new provider but feel like canceling the service would probably take another month and im just not up for the hassle.
Horrible customer Service when moving to a new address
Koodo Internet is a separate service. It acts as a reseller, so the actual provider that is handling your Internet services will vary depending on your geographical location.
Have you tried downloading the Koodo Internet app to troubleshoot your problem? It will provide you with a step-by-step guide to set up your Internet or even run scans, diagnose your network issues, and get quick fixes. https://www.koodomobile.com/en/help/troubleshootkoodointernetapp
I did. And one of the first prompts was to connect to the network, which is not working. So that was not too much help
If your old equipment works, you could try using it at the new place, but activation still needs Koodo’s go-ahead. Sometimes reps can force-activate if you push for it.
Let me know if you want help with the cancellation steps or finding a new provider.
+4 Hi
We understand how frustrating the situation and we are sorry for this experience!
We can see that a rep attempted to reach out today but according to the notes, it routed to the voicemail.
In the meantime, we have managed to get in touch with the support team and we will let you know as soon as get an update.
Thank you for your understanding!
Hello Flo. Yes, I received the voicemail. It said that my request had been received and that it was being worked on. Exactly like it has been for the last three weeks.
+4Hello
Keep us posted if everything went well.
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