Hi, I signed up for black friday since it was a good deal and have regreated it since then as nothing had worked so far.
I have yet to receive my SIM card and the internet setup was a total disaster.
I got Koodo Assist to schdule a callback to cancel all my service, where the rep said he was going to transfer me to another department for cancellation and it’s been an hour since then.
Is there any other way to cancel or get a hold of rep? I am super frustrated at this point.
+4Did you get through now? I found that the least stressful way to cancel is just port the number out to some prepaid plan and then let that expire if you don’t need the number any longer…
Did you get through now? I found that the least stressful way to cancel is just port the number out to some prepaid plan and then let that expire if you don’t need the number any longer…
Nope, the call just disconnected after 2 hours 47 minutes, guess I will try again tomorrow.
Thank you, that is a good idea, but the thing is I do not want to change the number and need to cancel the internet as well
+4Right, unfortunately cancelling involves having to talk to them. When you said you don’t want to change your number, what did you mean? Because cancelling your line would also cancel your number. If you need to keep it, porting is your only option. You’d still need human contact to cancel your internet though.
Right, unfortunately cancelling involves having to talk to them. When you said you don’t want to change your number, what did you mean? Because cancelling your line would also cancel your number. If you need to keep it, portion is your only option. You’d still need human contact to cancel your internet though.
Like I have yet to receive my sim card so cannot port my number to Koodo, and internet was even worse, with the way things have been going I just want to cancel all my services and have nothing to do with Koodo at this point
+4I see! Yes in that case you have nothing to lose by cancelling both. Hope you have more success today!
I called a few times after 9 and managed to get a hold of rep and convince they that this is not working out and I just want to cancel everything, they eventaully promised everything have been canceled and I will get the email confirmation later this week. I have seen no email so far but noticed I can no longer sign in to self serve so guess that’s good news, fingers crossed the refund will go smoonthly as well
+4Hi
We are sorry to hear about this experience!
We have looked into it and we can confirm the services have been cancelled.
You can find more about the return process here https://www.koodomobile.com/en/help/returning-old-hardware
In case you have further questions, do not hesitate to reach out here and we will do our best to assist!
Hi
We are sorry to hear about this experience!
We have looked into it and we can confirm the services have been cancelled.
You can find more about the return process here https://www.koodomobile.com/en/help/returning-old-hardware
In case you have further questions, do not hesitate to reach out here and we will do our best to assist!
Thank you for confirming, I am hoping you could clarify the return process as I was advised I will be getting 2 emails within 24-48 hours, one for the confirmation of the refund and the other with return instructions, which I have not received either well after 48 hours of my call.
The link you sent mentioned “return ID number PR142924”however there is a link posted at the top regarding Canada post interruptions and “Within 24 hours, we'll send you a Purolator email, which includes a QR code and a waybill. Present these to a Purolator location within 10 days before the waybill expires. No need to print - they can do it for you.” was mentioned so I wanted to clarify how I am expected to proceed at this point to return the equipment.
Also, I just want to add that I have yet to be refunded for the SIM card and is wondering how long that would take.
Thank you.
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