I ordered my internet in store through a Koodo Representative on Nov 28, to be activated on Dec 4. Turns out my unit number was not included in the address for the internet services and because of that my internet has not been activated on Koodo’s end. I have been using Koodo Assist to get callbacks the last two nights trying to get through to someone who can help me however I get transferred from department to department because apparently no one has access to updating my address. Does anyone have any idea how to actually get through to someone that can help me? Or does anyone know how I can fix it myself? I already have the equipment I just need the internet activated on koodos end
Question
Internet Activation
Hey there,
To fix your internet activation with a missing unit number in the address, you need Koodo support to update your address in their system, as customers cannot change it themselves. I can flag someone on the community who can update your address and complete activation. Make sure any previous ISP service (like Teksavvy) is fully cancelled to avoid backend conflicts.
Thanks. The number tells you to do a callback and then hangs up as well. I can’t book another one as I’m still on hold from my callback I started this morning at 9est. I guess this is my life until I can get through to someone who is able to help me… wish me luck
I can flag a rep on the community also that could maybe help you out but it might take some time. Want me.to do that?
+4Hi
We are sorry to hear about this experience!
Did the reps over the phone manage to assist with the address update or with the steps to have this corrected?
We have limited access here on the community when it comes to Internet services, however the reps should be able to assist in this regard or log a ticket to see if the address can be corrected.
I just got off the phone with a rep who said my address is showing correctly on his end but since it’s a weekend the change won’t be processed until tomorrow. So it’s currently showing “order being processed” on my subscriptions page. He said maybe it will be activated tomorrow. I don’t know how many tomorrows I’m supposed to wait though because everyone else has told me this too and he was the first one to say it hasn’t been processed because it’s a weekend. If there’s anything you can do that would be great
+4
As much as we want to help, we have limited access here on the community, however, we will try to get in touch with the support team to see if we can get some more details and we will let you know once we hear back.
We are sorry for the inconvenience created by this situation!
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