Number Successfully ported over to Koodo but temporary number still shows on phone

Which phone are you using? 
Just to confirm: have you tried to restart the phone or reset network settings of it to see if that can help?

The temporary number showing in your eSIM settings is normal during the port process. Since your actual number works for calls and data, the issue is likely just iMessage/SMS being tied to that old temporary number in your phone’s messaging settings.

Are you having issues with iMessage or SMS? 

​@kobe24 

We were unable to access your account based  on your community profile.

If you are still having issues, please use the login via self serve in the community login page, so we can further look into it.

 I did log in through self serve. My account number is **08. I have a samsung s24 ultra and my text messages dont work (receive or sending sms/mms - rcs chat does not work as well) after the port (calls and data work fine). I ported over my moms number as well and her text messages work(but rcs chat does not work) - I ported my dads number as well but waiting for the physical sim to come in the mail.

I thought it was an esim problem so I went to a koodo store and bought a physical sim and same thing ,my text messages dont work cant receive or send out (my phone number ending in 41)

I am having this issue too. Can someone from Koodo assist?

• Set up e-sim with a temporary number yesterday
• Ported over a phone number from Fido
• Set up the new e-sim on my iPhone
• My phone number when calling is correct and data works
• On the settings for cellular, it still showed the old number.
• Tried restarting the phone and then even manually changing the phone number to my ported number on the cellular settings
• RCS and SMS not working (sending & receiving)
• iMessage and FaceTime stuck on verifying stage

​@kobe24 

We see that you managed to get in touch with a rep over the phone in the meantime who was able to assist.

​@BamJam 

We can refresh the settings from our end to see if this can fix the issue.

Plese turn your phone off for 15 minutes and let us know here before turning it off.

I called in and the tech support fixed my text messages(incoming and outgoing work) but my RCS chats are still not connecting/working. Tried clearing cache/data in the google messaginh app, restarting phone, restarting network connectings ect. RCS stuck on “connecting”

It may takes a little longer to sort out still. Otherwise itd be another callback for a tech support ticket, 

Have you tried to turn off the RCS for few minutes and then turn it on again following this Google guide? https://support.google.com/messages/answer/7189714?hl=en

Hi ​@Flo Koodo,

Oh I just turned it off now. But did you want it back on now then?

​@BamJam 

Sorry, forgot to ask for the last two digits of the phone number in question. Can you please share that? 

​@Flo Koodo 93

​@BamJam Thank you! Can you please turn the phone for this  one off for 5 minutes? 

​@Flo Koodo Done. Has been off for the last hour. Does that work now to turn on?

​@BamJam 

Yes, sorry!

Please turn it on and let us know if it works.

​@Flo Koodo Hi Flo, no difference :(. RCS Messaging still waiting for activation as well as iMessage/FaceTime. Is there a number I can contact for tech support?

I have t he same problem since porting over to Koodo. Can receive phone calls but not text messages

You can try calling the porting department  1-844-232-7678 if the porting is still processing, you’ll be able to get through to someone. Otherwise it’s a standard callback through Koodo assist for a technical support ticket  

​@Flo Koodo 

I am having the exact same issue on my pixel.

Ported the number over but I have lost SMS.

Calling works and my number is ported for calling.

Please help as I need this for MFA to get into my bank.

Number ending in 8558

Edit: I also can't get through to customer support any other way , when I call digital assistant says I'll send you a text msg, but I am not receiving SMS so that's useless.

I tried Koodo Assist but they can only call me back on Dec 3.

I also need the phone to be able to receive text messages for MFA.

Since you are having issues with the callback, you can send a message to a rep on Facebook Messenger or Twitter and wait for them to respond back to you. https://m.me/Koodo 

Update: With no action from me, it appears this morning, my SMS/RCS and iMessage related services have turned on. Maybe Koodo has a backlog with activation of services?