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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 874 Topics
  • 3,769 Replies
874 Topics
Mohammad Ali
Mohammad AliConnector
asked in Tips, Tricks & Troubleshooting
Can't make or receive calls, while mobile data is working

Need help with this issue.I can’t make phone calls from my Koodo number, it just doesn’t ring at all.When someone calls me, he hears a ring from his side, and I receive nothing.Can’t reach my voice mail either.The mobile data is working.And I receive SMS messages from Koodo.What I have tried:1- Switching the phone off for a while and switching on again.2- removing the SIM and inserting it again. Any help would be appreciated.

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EnviroCultureBeginner
asked in Tips, Tricks & Troubleshooting
Activating Wifi Calling

I am trying to setup wifi calling on my Galaxy S10 but there doesn’t appear to be an option to enable this. Does Kodoo not automatically enable this? 

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SITONGBeginner
asked in Tips, Tricks & Troubleshooting
Call cannot be completed, Error 8B1

I can't call some phone numbers start 204 ，it say Call cannot be completed, Error 8B1.

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WataWataAdvocate
asked in Tips, Tricks & Troubleshooting
Stolen sim card. still have phone. want to activate esim with my existing phone number

Can you help?My phone got stolen today, but I’ve got it back by miracle.  They did steal the sim card though.Would you please activate my phone number on the esim of my Pixel 9 phone? Last 2 digits of my phone number: 30   

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Richard Scott
Richard ScottBeginner
asked in Tips, Tricks & Troubleshooting
Internet Down

My internet has been down for that last couple hours.I have tried restarting everything, nothing. Tested a weired  connection, nothing. Any idea when it will be up again. 

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Boa_Guy Koodo
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jorple10Beginner
asked in Tips, Tricks & Troubleshooting
Cyprus Easy Roam

Easy Roam in Cyprus is not working for me. The mobile network constantly cuts in and out. I somehow even got a text later on airplane mode. I've restarted the phone and reset network settings but it doesn't fix the issue.What else can I do? 

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Dinh
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cruzmanBeginner
asked in Tips, Tricks & Troubleshooting
can't call call or receive call on Redmi13 Note

My Koodo sim refused to call out and receive calls and later resumed working. But not long after I needed to deactivate the sims  (together with my spouse) to get a new sim. I again experience dthe same problem when the Koodo sim stopped again on the new sims and later worked. Right now, the my sim and that of my wife stopped working again and since the network isn’t back, i have tried all the suggestions given on facebook to reset the nework but to no avail. I don’t know if Redmi Note 13 is no longer part of phone can koodo can work with. Pls what can I do?

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Flo Koodo
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Geraldine PBBeginner
asked in Tips, Tricks & Troubleshooting
TEXT to Email

Why are my text messages ( for one particular person) going to emails and when she responds it doesn’t show up in the text message. It is responded through emailThe person gets a special message saying they received a message from a Koodo Mobile customer 

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Serhiy Polishchuk
Serhiy PolishchukBeginner
asked in Tips, Tricks & Troubleshooting
Contact

Hello everyone . Please tell me how to solve the problem. I paid off the debt more than a year ago, but the debt from KOODO is still hanging in my credit history. It is useless to call them because everything is automated and there is no contact with a human . How can I contact KOODO to update my information? Thank you very much.

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Serhiy Polishchuk
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tcrecampbellAdvocate
asked in Tips, Tricks & Troubleshooting
Enable Call Forwarding from Web

Good Day, I forgot to enable unconditionally call forwarding on my Koodo cell prior to leaving my service area on international trip. Is there anyway to enable it and set up a call forward number from the internet? I have data but need to call forward my phone to another Canadian number in my absence. Appreciate any help. Thank you, 

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Darius Koodo
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C0505Beginner
asked in Tips, Tricks & Troubleshooting
International MMS Not Working

MMS is not working between myself and the person I am trying to communicate with who is currently visiting the US (we are both from Canada, both Koodo). We both have the perk International SMS/MMS. both using iPhone. iMessage is turned off. SMS is working but unable to send photos.  would appreciate troubleshooting. 

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Dinh
Elaine22d
Elaine22dAdvocate
asked in Tips, Tricks & Troubleshooting
Spam & Fraud calls

Is there a way to stop, or block spam and fraud calls?, or do I have to change my phone number again!

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Elaine22d
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MapleMuseBeginner
asked in Tips, Tricks & Troubleshooting
"Unregistered SIM" when setting up my new device

I have tried to set my new device up (S24+ purchased outside of Koodo) and it refuses to accept a SIM card.When the card is inserted, the phone tells me that it is an unregistered SIM. It recognizes that the sim is from Koodo, and even shows me the phone number associated, but will not connect to a registered network. I have tried to set the network manually (with the same result) and have restarted the device several times between attempts.I have confirmed that the phone is unlocked, and checked the IMEI to see if it is somehow blacklisted (it is not).The SIM works in all other devices that I have put it in.I live 1.5 hours away from the nearest Koodo store, what can I do to try to resolve this from home?

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Dinh
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VanderlinBeginner
asked in Tips, Tricks & Troubleshooting
New phone plan paid for, but not working

Hello! I recently paid for a phone plan which includes 30GB data, an upgrade from my old plan of 100mb (LOL). I expected my new plan to be activated this month, as payment was made, and Self Serve says that my new plan is THE plan that I have, but it does not appear to be activated on my phone. Ideas? Thanks!

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WataWataAdvocate
asked in Tips, Tricks & Troubleshooting
Voicemail requesting password from my Koodo phone (it wasn't before)

My Koodo voicemail is unexpectedly requesting a password when I call from my own Koodo phone, even though I've set it not to ask for a password.I know the password. But I’d rather not enter it every time from my own phone. I did go to option 4, then option 8 to toggle the password request setting.Even if it's already set to not ask for a password, I did try toggling it on and off again. Same issue. I did restart the phone. Same issue. Would you please reset my voicemail?  Last 2 digit of my phone number:   30. 

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Flo Koodo
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Antoin2807Connector
asked in Tips, Tricks & Troubleshooting
Network connectivity issue since after travelling

I used to have a great connection to Telus/Koodo network with my iPhone 11. I travelled in Europe and bought a eSIM while there. Since coming back, I keep having connectivity issue. I live in the middle of 5G area according to the connectivity map and Im having trouble getting more the 2-3 bars on LTE and even 2-3 bars on 3G sometimes. Im also having trouble making calls. I have restarted my phone multiple time, took out the SIM and put it back in, reset the network setting and completly remove the eSIM I bought while travelling. Anyone has an idea of what could be the issue and how I can resolve it? Thanks!

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BalajiajBeginner
asked in Tips, Tricks & Troubleshooting
No signal Mississauga Ontario Canada

I'm getting no signal on my Android Phone, tried with different things like restart, switch sims, but no luck....anybody who is facing the same issue? I'm part of Canada Ontario Mississauga 

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Flo Koodo
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Lisa4856Beginner
asked in Tips, Tricks & Troubleshooting
internet set-up issues

My Koodo internet services were activated February 1st. I received the equipment February 3rd. Following the installation instructions, only the power light was illuminated on my router. I unplugged and plugged back in with no success. Detached all cords and reassembled with no success. Completed a factory reset, and now all lights are lit up except for LAN which is flashing red. Read in the Koodo community that this is normal with a reset and only lasts a few minutes. Well, it has been flashing for 6 hours now. I don’t see any other troubleshooting options available. Can you please provide guidance?

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Flo Koodo
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CSumbillo
asked in Tips, Tricks & Troubleshooting
No signal

I live in Northwest Calgary and I’m not able to get any phone signal right now, yesterday I had full 5 bars but now it’s not able to pick up any signals. I’ve already tried to restart, reinsert my sim and everything but no luck, still no signal since I woke up and noticed at 5AM today. 

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KatieLBeginner
asked in Tips, Tricks & Troubleshooting
Can you switch a SIM to eSIM?

I have had my phone stolen while on a 3-month backpacking trip. I need access to my old phone number for 2 factor authentification for online banking purposes. I am not able to have a physical Koodo SIM card sent to me because I am overseas. Can I change my old physical SIM card to an eSIM so that I can still access that number? If not, is there another solution to this problem?Thanks!

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Flo Koodo
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MrBreezyConnector
asked in Tips, Tricks & Troubleshooting
Incorrect location associated with IP address

My IP according to whatsMyIP shows me in Toronto when I’m in another location.  This is throwing off my local google searches and other location associated services.   

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Dinh
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RMattatallConnector
asked in Tips, Tricks & Troubleshooting
Voicemail password

I have turned off the password requirement for my voicemail in my preferences, option 4, option 8, but it is still asking me for my password.  I just recently changed phones and nothing else.  I've never had this problem any other time I've changed phones.  Any ideas?

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WishfullheartsConnector
asked in Tips, Tricks & Troubleshooting
Old Sim deactivated but new Sim have not arrived yet

I am on a limbo right now. My new koodo sim card has shipped and I am waiting for it's arrival. Too much of my excitement I activated the new sim which automatically decativated my old sim. I can't text, call and lost my data. I am waiting for an important call this weekend. Please help how can I resolve this. A big mistake on my side. I should have waited for the new sim to arrive. 

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JMZBeginner
asked in Tips, Tricks & Troubleshooting
Phone Upgrade, plan doesn't seem to have switched to new phone.

So I upgraded my phone online and finally got around to turning it on and putting the new SIM card in this week.  Did the usual updates and data transfers and everything went smoothly over my home wifi, but when I went to work this morning I quickly discovered I had no data and the phone wasn’t showing any data usage for the month at all… which it should have.  I played with all the settings I could think of and nothing worked.  When I got home I turned my old phone on to check what it was doing and it turned out I had a text message and two voicemails since I’d turned it off yesterday afternoon.  Have I forgotten to do something to transfer my phone plan/number to the new phone?  I couldn’t find any instructions anywhere indicating there was something else I needed to do, but maybe I’m just not looking in the right place?Now, I did have a very hard time putting the SIM card into the phone.  It kept popping out of the slot, like something wasn’t quite aligned right.  I managed to get i

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Allan927Beginner
asked in Tips, Tricks & Troubleshooting
Internet Installation Issue

I'm doing an initial install of koodo's internet devices sent to me. (Today is my activation date, yes.)I've been sent from the digital assistant to the Koodo voicemail back and forth a few times. I have strong words for the suit who thought of that.My LAN light is blinking red on the modem.Everything else is green.Both were unplugged for 30 seconds.Modem was reset.Computer & cellphone can connect to the signal but no internet connection is available. Please, actual humans,  what do I do?

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