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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 872 Topics
  • 3,732 Replies
872 Topics
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Stunning SteveRockstar
asked in Tips, Tricks & Troubleshooting
Can send texts but cannot receive, nobody is blocked

We have 2 phones on the same account. For the past few days I am not receiving texts from my wife (LG Velvet). I have a Samsung A35. She gets my texts but when she replies I don’t get them. Neither of us has the other blocked and we don’t have any issues with any of our other contacts.

353
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1 day ago
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EceryanBeginner
asked in Tips, Tricks & Troubleshooting
DS light continues to flash

I just received my modem and router for Koodo home internet.  I received an email that no tech was required to visit my home.  When I received everything I was told that start date and proceeded to set up following the instructions given.  The power light comes on and is solid green the DS light continues to flash green and does not go past the flashing light.  I have reset the modem and the DS light stays on flashing green.

181
Flo Koodo
1 day ago
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k1axaxConnector
asked in Tips, Tricks & Troubleshooting
Failing to disable voicemail

I did the following steps previously to disable voicemail:Call your voicemail by holding the number 1 on your dial pad. Select option 3 to “Manage your greetings”. Select option 4 to “Manage your Extended Absence Greeting”. Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting. However it is not disabled and calls reach voicemail if not picked up. I want to completely disable voicemail so that there is no greeting and no one can leave me voicemail (mostly spam anyway).  How do I turn it off?

484
Darius Koodo
2 days ago
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LinSu000Connector
asked in Tips, Tricks & Troubleshooting
Not Registered on Network

Hello, I just got the S24 FE & ported the number over 24 hrs ago. Unable to make any calls/texts only emergency calls.Stuff I tried:Turning off airplane modeNetwork resettingRestarting phoneTurning off phone & removing SIM and inserting back in.Inserting SIM on old phone (still no service)

6111
Darius Koodo
2 days ago
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EmzBeginner
asked in Tips, Tricks & Troubleshooting
eSIM replacement

Hi, I accidentally deleted my eSIM on my Koodo postpaid phone plan, just wondering if I can purchased koodo physical sim card at any store that sells koodo sim card as replacement? There is no Koodo store here in Labrador city.Thanks in advance.

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2 days ago
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Shasta1980Beginner
asked in Tips, Tricks & Troubleshooting
Mobile Network Not Available

I am in Eastern Ontario and haven’t been able to use phone for the past hour. I get a message “Mobile Network Not Available” Is Koodo network down?

201
Dinh
3 days ago
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AnnmaryBeginner
asked in Tips, Tricks & Troubleshooting
Unable to use Active internet

Hi, I am in BC Canada with a Telus Koodo sim purchased from India. I'm unable to use Google maps or browse on my phone with my mobile Internet which I am able to use for WhatsApp texts and calls. I have tried all general troubleshooting techniques. My phone is a Realmi X7 Max purchased from India and I'm able to make calls and send texts too. Please help me if you have any suggestions or ideas. Thank you.

352
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4 days ago
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lrfieBeginner
asked in Tips, Tricks & Troubleshooting
Do I need to transfer old koodo sim into new koodo phone?

I’m an existing Koodo customer and just got a new phone from Koodo. They included a new SIM card in the box but my new phone clearly has one in there (it’s a refurb). Do I need to use the new SIM they sent me or can I keep on keeping on with the one that’s in the new (to me) phone? I assume if they sent it they think I need it. Do I? 

141
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4 days ago
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ZoeylouBeginner
asked in Tips, Tricks & Troubleshooting
Sims card not working in new phone

Hi,I just ordered a new phone and when I put my old sims card in it it says no network available. When I put the sims back in the old phone it says the same thing. I have tried restarting the phone, turning airplane mode on and off and choosing the network nothing works. Neither one of my phones work now and I dont know what to do. Koodo says I can have a call back tomorrow but I cant go without my phone at least the calls for that long its my only way to communicate and I have small children. Can someone please help me. Thank you in advance.

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4 days ago
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BdollevoetConnector
asked in Tips, Tricks & Troubleshooting
can’t connect new apple watch to separate Koodo cell plan

I can’t connect my new Apple Watch SE second generation to a separate cellular plan under my Koodo account. website says this Apple Watch is supported but then indicates my phone Koodo plan doesn’t support a cellular plan. Help?!

608
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5 days ago
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ljwBeginner
asked in Tips, Tricks & Troubleshooting
My Samsung Galaxy phone app is blocking a number that I never blocked

My Samsung phone app blocks calls from a number that I never blocked. The person is in my contacts. The number is not in my blocked list. In my phone app settings “Block unknown/private numbers” is off. I only block high risk spam calls. There are no blocked numbers.  The person tried phoning 3 times. Each call shows as “Blocked call. Declined by phone”. The person was able to leave a voicemail. The last time they phoned me was in November. That call was successful. How can I unblock this number?

192
Georgia Koodo
6 days ago
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Nancy21Beginner
asked in Tips, Tricks & Troubleshooting
New Phone/Sim card

I just set up my new phone and sim card.  All my data was transferred over but I cannot make calls or text.  Did I do something wrong?

161
Georgia Koodo
6 days ago
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VolcanoBeginner
asked in Tips, Tricks & Troubleshooting
My Samsung phone

When someone calls me it does not ring It worked for a dew days and I tried ti fix it myself now everything is out of wack Cant even find my Koodo settings

171
Flo Koodo
6 days ago
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SujbharatRockstar
asked in Tips, Tricks & Troubleshooting
help in activating Internet service

I received Modem and booster week ago. Also received e mail for activation date . However I powered up modem and connected coaxial cable past week. Only Power light was solid green rest of other two lights were flashing green for the whole last week which is understandable as activation was not done. But on date activation also past four hrs. it is flashing green. I tried recycle power by unplugging/plugging  power cable. But no success. Calling Koodo assist is of no use automatic chat keeps on answering same thing repetitively. Booked  call back and call came from Telus! And he said its wrong number diverted to Koodo. For past 1 hr. listening the music but no reply.  If Koodo tech support is reading this, I would appreciate live person  support.

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8 days ago
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Delamorag10Beginner
asked in Tips, Tricks & Troubleshooting
Home Internet Connection

I got my Internet device 2 weeks ago. my activation date was December 9I set up everything properly, including COAX connection. The black modem has: DS flashing green light, US and Online are off. LAN is solid amber. The Wifi6 router has 2 solid green lights and the Internet one is flashing green. I’ve tried restoring and unplugging the devices, nothing works. waiting for the technician to come but it’s been forever so I’m trying  to see if I can resolve the issue myself. 

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8 days ago
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Jasoñ17Coach
asked in Tips, Tricks & Troubleshooting
Promotion not working

Koodo texted me a promotion for a Samsung phone for $0/month and $0 down but when I click the link it sends me to the phone page where the phone is $5/month. I've been trying for days. Is there a way to get this promotion?

10715
Georgia Koodo
9 days ago
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Kennedy3Beginner
asked in Tips, Tricks & Troubleshooting
Still have no home internet

So after about 15 calls and 2 tech support visits I still have no home internet. It's been a month and I can't even schedule a callback.  On my modem Power and DS is solid green and US is flashing green. Lan is orange and randomly flickers? Could be nothing on the router mesh and wifi are both green and solid and internet is green and flashing slowly. Koodos solution so far was to send me a new modem. I doubt it's the modemIf you could give me any suggestions to try, the tech guy said the cord (which is running out the crack in my door instead of the usual wall coax) is set up properly, besides not being installed in the house. Honestly so long without internet it's becoming frustrating. So if you have any knowledge of the subject please comment or reach out w.eThank youKennedy

352
Georgia Koodo
9 days ago
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shrishaConnector
asked in Tips, Tricks & Troubleshooting
Operator says No services- What do I do

I have opted for a 30$ a-month postpaid plan, and have inserted my sim. I could make calls and use data temporarily in Toronto, but I cant do the same in Winnipeg. There is no problem with APN too, In the settings app, the Operator is set to Auto-select but there are no services. What do I do now?

478
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9 days ago
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joe mcknightBeginner
asked in Tips, Tricks & Troubleshooting
iphone passcode changed itself

I scheduled a callback to resolve an issue where my iphone se gen2 wasn’t getting calls from certain numbers. the rep thought it was probably because I had a 3g plan and had call forwarding on my plan. she convinced me to switch to a 4g plan and disabled call forwarding for me. After that, she was walking me through how to reset cellular settings but my phone’s passcode wouldn’t work. So she told me she would reset it for me and all I had to do is shut my phone off for 2 minutes and start it again, then reconnect to my wifi. (I rely on wifi calling because there is no cell service where I live) When I turned the phone back on, it wouldn’t accept my passcode and I’m currently locked out. I’m absolutely sure it’s the correct passcode and I’ve never changed it. I went to the koodo store and the rep there told me there was nothing they could do except sell me a new phone and there was no way they changed my passcode. Apple wants me to reset my phone but I really don’t want to lose my conta

375
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9 days ago
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usrnmBeginner
asked in Tips, Tricks & Troubleshooting
Likley Scam: 1 (778) 534-4349

Received a call on January 2,  2025 from 1 (778) 534-4349 claiming to be from Telus (something) saying I won a phone.They then proceeded to ask identifying questions – email, address, birthday – though, in regard to the latter two, not necessarily all of the information (unit # & birth year). Then they asked for a PIN number which, in my opinion, was the deal breaker and after I balked and suggested that Telus/Koodo say they would never ask for that they eventually hung up.Reverse lookup suggests the number is part of the Shaw network.Anyone else get a call from that number that can verify it being a scam?

402
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10 days ago
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JenaM88Beginner
asked in Tips, Tricks & Troubleshooting
not receiving mms or pictures from iphone users

Hello,I haven't been receiving/sending pictures or a group message from certain iPhone users. Other iPhone users I am able to. I need this to work as it's for work. I have a OnePlus 12 phone with OxygenOS15. The APN is correct. I tried RCS chats off. I use Google messages. Photos provided on what it looks like. Is there something else I can be doing? 

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Dinh
10 days ago
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SimeonYRockstar
asked in Tips, Tricks & Troubleshooting
Old number is shown in my phone after porting out

Recently I ported my number to the KOODO, but in my phone  the SIM Manager section still show the old number that came with a new SIM. How can I correct my number in my phone? 

588
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11 days ago
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Alvin LiuBeginner
asked in Tips, Tricks & Troubleshooting
I need a puk code to unlock the sim card

Hi All,I need a puk code to unlock the sim card, how should I do?

655
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14 days ago
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balitadAdvisor
asked in Tips, Tricks & Troubleshooting
Youtube not works when you share mobile internet

When I tether my phone's internet connection to another phone, that phone frequently encounters the message 'YouTube is not available in your region' while trying to use YouTube. This issue occurred when I was with Fido and persists now with Koodo, suggesting a potential restriction imposed by Canadian mobile carriers.Furthermore, I've noticed that when I check 'my IP address' on the tethered phone, it displays a different location than my actual location.This issue does not arise when I'm in the US and use a prepaid SIM card or an eSIM from a different mobile carrier. Also when I was in my home country and shared mobile internet with a local provided worked without problems. This reinforces my belief that it's likely a restriction imposed by Canadian mobile carriers.Is not an issue with YouTube or the configuration of the phone.  

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15 days ago
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Megan1890Beginner
asked in Tips, Tricks & Troubleshooting
need puk code. cant get a callback

Please help need ASAP 

222
Koodo
16 days ago

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