Tips, Tricks & Troubleshooting

When checking my usage I see calls to odd numbers I did not make like:To: 866-339-1626800 CALL, CL These calls are often for 10 to 60 minutes.  I have no idea what they are.  Can anyone assist me?

Hello, i have the streaming plus subscription and when I linked my disney+ I linked the wrong account now I need to unlink that one and link the right one. Can someone tell me how to do this?

Google apps says admin has not authorized any apps

My wife and I each received our new Motorola Edge 2025 phones from Koodo. We installed our Credit Union banking apps on our phones. When you go to login a wheel spins for a second and then stops. There is no way to get the login screen to launch. I have researched online, even with AI help, to find a solution but so far I haven't been successful. It is apparently an issue with this model of phone since both phones have the same problem. Provincial Credit Union is the app. Anyone have a fix?PEI snowguy

Hello, I have an iPhone 16 and I switched over from Rogers to Koodo a week ago using eSIM. My old phone number appears to have ported over correctly, and people say they see my usual number on their caller ID when I call. But two lines are showing on my phone -- the original line, and the temporary line from Koodo.Also, now when I message my contacts, the conversation will often have green text bubbles on my phone, where they were always blue, right up until I switched to Koodo (even for people who are definitely still using iPhones). As well, when other people receive my messages, they show up as coming from my “icloud” email address, instead of from my phone number, and as a result, people think my messages are spam.Please assist because this is definitely inconvenient.

It’s been a full day since I ported my number from Virgin to Koodo, and I still don’t have network on the Koodo SIM. The old Virgin SIM has stopped working, and I already replied ‘YES’ to the porting text. Please help.

I have a Samsung Preowned S21 FE 5G on the Koodo network. The phone has started to automatically turn off the  Wi-Fi connection and now it has stopped connecting to Wi-Fi networks altogether. When I manually switch the Wi-Fi network on the phone does not recognize any of the Wi-Fi networks in my house. I know that the networks are there be cause they are all working on  my IPad . I’ve triremes resetting the phone’s default settings and restarting the phone but this does not work.          Do I need to replace the phone?

I attempted to port my number from Public Mobile to Koodo yesterday. Self serve is showing the port as successful, but I am still showing as the temporary Koodo number under carrier settings and when making a call. Can someone look into this to see whether the port got stuck? 

Hi  everyone,I just finished port in my rogers number to koodo yesterday, everything seems to be working fine so far.However my samsung sim manager still shows the old temp phone number on my eSim, is there a way I can correct this?I have tried to restart/toggle sim/airplane mode, but nothing works so far. Appreciate any help

I have to work tonight and I need my phone to be in working condition, but my callback isnt until tomorrow. This is a serious matter as it will affect my job 

I filled out the porting request on Koodo's website using my legal first name. The name at Telus, however, is spelled incorrectly, apparently. I only noticed this AFTER I initiated my porting request, when I claimed some rewards in advance of cancelling my account at Telus. I called Telus about this and the agent couldn't tell me the name they had on file. Should be a no-brainer, but it's not... when I first log into my Telus account online, I see the legal version of my first name: hello, __________. When I open my bill as a PDF, I see only my first and middle name initials. And when I redeemed some awards points, I saw a spelling of my first name that was never legal. Lastly, when I click on my Billing page, all that appears is my first initial and last name. I went in person to the main Telus/Koodo store in my city, and the clerk said the spelling of my name does not matter for porting purposes. I’m skeptical about this for assorted reasons. Also asked if

Hi Support Team,For the last couple of weeks, I’ve been experiencing ongoing issues with my home internet connection. The service is very unstable and frequently disconnects for hours at a time.When it is working, the speed is very low, and my upload speed is often down to around 2 Mbps. Overall, the connection is not stable or usable for normal activities.Could you please investigate this issue and check my line and equipment? I’d appreciate it if you could help restore a stable and reliable connection as soon as possible. I did reboot my router several times and it’s the same not fixing the connection issue I’m facing.

Hello,I'm looking for some help regarding my streaming. I have streaming basic. This plan includes Amazon prime. The account i have set up to receive Amazon prime is no longer able to use on Amazon so I'd like to change it to my husband's account/email. How do I go about doing this? Is that considered a relaunch?

I have been attempting to schedule a callback for 45 minutes using Koodo Assist to help with my internet outage and every time I choose tech support,  the response is:We're busier than usual right now, and unable to get you to a rep at this time.I've tried power cycling three times and nothing  

I'm currently traveling in the USA. My plan includes unlimited talk, text and use of my monthly data while in the USA. A few days ago my phone stopped working. I can no longer place or receive phone calls. My data still works fine and I can still text.Has anyone dealt with this issue before? I have tried restarting my phone, updating my phone, registering on different networks (AT&T, Verizon, T-Mobile, etc.) but have not been able to get the phone to place a call.

I went to a kiosk and they scheduled a call back which I haven't received. I also tried to get a call back via the online chat bot but that didnt work either despite getting a text confirmation that a callback would occur. My modem is flashing green on DS and US despite trying from multiple coaxial points. I dont know if its because it hasn't been activated from the provider? 

Ported from Rogers 3 hours ago and the network is still on no SOS only. 

I just switched to Koodo under the black Friday deal, and despite having 5G I am appalled at the download speeds. I'm getting 2mb/s or less where my previous carrier would give me 200 mb/s. I want to log in to change my perk to 5g speed boost hoping that that fixes the issues, but now I can't log in due to many attempts. This persists despite changing my password and re-attenptinf log in. This issue has persisted >24 hours.  Any solution? What a horrible introduction to Koodo.. 

I have been having this problem for months. Half the time I try accessing internet from my phone I have no date. I try 30min later and I have data again. It’s on and off though the day. On top of that, phone calls are dropped for no reason. Most of the time it happen before the person I called picks up the line. I tried contacting koodoo about it but they did not fix my issue. That was a few months ago. Now I try contacting them again and I can’t find a way to contact them without paying. Hopefully I can find help here  My phone is up to dateI did try the removing of sim card, turning phone off and one, etc. My wife has the same phone and is with koodoo. she has no problem at all.  Thanks for the help

I ported number from Public Mobile to Koodo this morning. Since then i don’t have any service. I requested call back at 4pm, received call and spent 2 hours with the agent who basically kept telling me to reboot my phone 20 times. At 7pm his shift ended and he had to go and someone would call me back lol. I missed that call and now going into next day still no service.  Here are some of the things i have tried: reset network settings turned line offturned cellular data on/offreinstall esim with phone repairplane mode on/offNothing has worked and all i see is SOS for signal Feels like impossible to get any help

just switch to Koodo.  call and data all works fine.  But can not send and receive text message.  

I am getting error while I am trying to get my old number from my previous provider to Koodo, can someone help me pls?   

Number Successfully ported over to Koodo but temporary number still shows on e-sim manager.

My internet service ended 10 days ago so I have now opted for another package. What is the status of my internet service now? Does the new option start dying today?

i just transfered to koodo, nobody send me esim, i have no service now