Hey,

This usually clears up on its own within a few hours after the port completes. Your actual number is active even if the temp one still shows in e-SIM manager; that’s just a display lag.

Give it a bit longer. If it’s been more than 24 hours since you got the welcome SMS from Koodo, restart your phone or toggle airplane mode on/off. That sometimes forces the system to refresh.

Still stuck after that? Let me know and we can dig deeper. 

That’s due to a lag time in processing porting. I’d give it a full day to see if it changes. You can always periodically try restarting your phone or toggling airplane mode. Let us know if it persists 

How long do I have to wait? I did turn it off and on several times.

Have you received any SMS from Koodo saysing the number transfer is completed? As of now, has the old number replaced the temporary number in your self-serve?

It could be a full day as I said. How long has it been since you ported? 

I got the message 3 hours ago. Still temporary number!

Is it a Samsung? Can you turn on and off the eSIM to see if it can update.

As well, can you make call and receive call with the transfered number?

That seems normal for a few hours. I’d check again in the morning and then see if it changes or not and if you can receive calls and texts.

It looks good everything but still e-sim manager phone number is temporary one. Mine is Samsung S23.

It has been passed 12 hours after received the sms from Koodo. 

Hi ​@shlee7234 

We have looked into it and we can see that everything looks in order on our end with the transfer!

Just to double check, have you already tried to reset the network settings on your phone?

Please let me know how to reset the network settings on my phone. I just restarted phone several times.

I would suggest you to click the link and follow the steps to reset the network settings on your Samsung Galaxy S23. https://www.samsung.com/us/support/troubleshooting/TSG01212956

Even reset the phone, nothing happened. 

Do you still have the old eSIM profile on your phone? Have you tried removing it and labelling the Koodo eSIM as your primary SIM? You can also restart your phone after the changes are made.

1.  eSIM manager phone number : temporary number(I don’t know this number) It should be show up my original phone number.
2. Not tried removing because I don’t have QR code.
3. Koodo e SIM is primary SIM.
4. After change, always restarted the phone. 

Since you do not want to remove your old eSIM profile, you can try to clear the cache partition on your phone. https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device

If that does not work, you can try toggling off and on RCS messaging to see whether the correct number will show up in your settings. https://www.youtube.com/watch?v=5FbHbFKO96w

In the unfortunate event that everything else fails, you may need to consider doing a factory reset on your phone.

1. Toggling tab is not active on google message, nothing to do.
2. Factory reset is not acceptable for me. planning to travel tomorrow abroad.

okay! will turn it off 15 miniates by now 

My phone has been turned off! 

When I check my phone information on setting, it show up the temporary number as well.

Please let me know once you done. Thank you

​@shlee7234 

Thank you!

Can you please restart your phone and check again?

It has been cleared. I appreciate your time and efforts. 

Have a nice day!!!