Tips, Tricks & Troubleshooting

I just bought a CPO Iphone 15 and from my understanding from the description it says they function like new. one of the first things I did when I got the phone was check the battery health and it is 85% and has been cycled 347 times with a first use in Dec 2023. Is this normal that the batteries arent replaced? The phones works fine just curious if this is normal or if the battery shouldve been replaced during the refurb process

Hello, trying to add a line to an account I already have. Also, I have the physical SIM sitting in front of me when I try to add, trying to add a line to an account I already have. Also I have the physical SIM sitting in front of me when I try to add a new account there’s no option to use a physical SIM that I currently 

I just purchased the Sonim XP3 plus 5g through Koodo. The phone was delivered 2 days ago. I took the Koodo sim from my iPhone 15pro and put it into the Sonim. We live rurally with no cell service, wifi calling is all we use at the house.When I go to toggle on the wifi calling where it says "off” it just bumps me back to the settings menu and doesn't change anything. I've tried this while connected to wifi and lte at the same time. Didn't work, went into the local Telus/koodo store today and she couldn't figure it out. She told me to call Koodo. After an hour on the phone I was told the Sonim XP3 plus 5g phone does not support wifi calling? Surely the agent was mistaken. I'd rather not send in this brand new phone if I've been ill advised. Can someone please advise whether this phone should support wifi calling? It does on other networks and the option is in the settings menu. Thanks for any help.  

Can I pause call control? 

I subscribed to Stream+ Premium and was able to set up Netflix and Prime but the activation link for Disney+ seems to be broken I just keep getting an error that says the activation page is unavilable and it redirects me to sign up and pay for Disney+ Anyone else have this issue and how do I fix it?

i have an iPhone 6 need to unlock someone please help me

Does this router allow you to access it’s settings? I would like to change the admin/wifi passwords and set up a guest mode network. Is that possible with this router?

Hello Community, I just got this Motorola Moto G54 5G Power Edition Model Number XT2343-6 on Walmart.ca and want to know if it works 100% with Koodo Mobile in terms of VoLTE and 5GThank You 

I am trying to make a long distance call from Canada to the Phillipines (I know it will be expensive).    When I dial, I keep getting a message that the call cannot be completed as dialed.  The number I am trying to dial is 63 2 8886 4674 (it’s a government number).   I have tried dialing it two different ways011 63 2 8886 4674+63 2 8886 4674Am I missing something?, like maybe a 1 or something.  The above is per A.I.I so have the International Long Distance Addon.    

people see me Texting from OLD OLD number, I get texts to my new number... but send text from old old number I had.

I got an email from Koodo regarding improve security and talking about enabling MFA or 2FA, but Koodo doesn’t allow to enable that setting, at least for me I don’t have the option.

Just purchased a replacement IPhone14 for my daughter. Transferred the SIM to the new IPhone 14. The cellular settings shows my daughter’s phone number, and shows the correct apn address, but it does not connect to the cellular network. Why? How do I fix this? 

Will a OnePlus 13 Global Edition will work smoothly with Koodo? Does 5G plans will work? Thanks. 

Hello everyone, I am away from any towns at work in a forest. I have cell boosters around me and I have four bars of cell service on my phone. I have enabled wi-fi calling. But I can’t get any calls or call anybody. I have strong wi-fi at my location. I was not able to call through regular calling at all since I came here. How can I enable wi-fi calling if I have no service from koodo?Thank you in advance!

Is the streaming set - netflix, Disney and prime ad supported?  It won't cast to my tv? I get the plan was basic with ads, but I was under the impression I could still cast it?Thanks

I recently upgraded to the s25 ultra. I notice the phone is only lasting a day. 100 percent in the morning, down to 23 percent in the evening. Is this normal? I find my old samsung to have a comparable battery. I expected a longer life.

I just upgraded my iphone to a newer iphone and have existing Koodo service but I keep getting an error message saying “cannot transfer phone number, try again later”.  

Koodo Tech helped with part 1.  Part 2 they said was not a Koodo problem, but I figured out a work-aroundPart 1:  We live on a large rural property that has very spotty cell service of only 1 bar at most.  We have a garden and sugar shack area that gets decent wifi but is still a couple minutes walk from the house.  We were using wifi calling and texts to communicate between that area and the house, but calls often wouldn’t go through, although texts would.The solution for this was to enable Airplane Mode when we are home on the property, which forces the calls to use the wifi.  This has worked beautifully.  Thank you to the Koodo Tech working out of Rimouski who explained the issue and helped with the solution.Part 2:  Although we always had wifi calling enabled, it would sporadically just stop working altogether.  Texts for 2-Factor authentification services would suddenly stop being delivered, for example.I *finally* figured out that the issue would arise when we would leave home an

I did a factory reset and still not working right. Anyone else have this issue?

I’m trying to figure out which equipment I would need in order to use a WiFi signal in my RV using a device such as a Hotspot which can use the Koodo prepaid eSIM : Why prepaid ? because we use the RV only 2 or 3 months a year and I don’t want to pay monthly fees for a SIM I don’t use, so it does seem to be the best choice for the SIM/eSIM. NOW the problem is in which hotspot device do I have to install this ? And how to generate a real wifi zone in the RV in order for the smartTV, iPADs etc. to see the WiFi network and be able to connect to it. I don’t want to use my iPhone 16 pro because I have already a eSIM in it and don’t want to swap. And mostly, the Personal Hotspot it generates is only to share a cellular signal. It is not creating a wifi network. 

Have spent 2 hours with Apple and with 2 different Advisors over 2 days via telephone and they have made sure that my settings are fine. I never have Software update automatically but Cellular Data, System Services say Software Data is sucking up my data. Diagnostics indicate that my phone is in excellent shape. They made an appointment for me with the Genius Bar who I am sure will ask if I talked to Koodo. Apple says they don’t have any other callers having this issue. I blew through 500 MG of a 4 GB plan in less than 2 hours yesterday, Day 3 of this period. Last month, I barely made it under 4 GB.  Normally, I use between 250 and 500 MB per month.  Any suggestions? Thanks, Lin

I realized I had two active netflix account and had the wrong wrong one linked to stream plus. I couldn't find any info on how to switch them  on the koodo website.I called netflix and deactivated the account I don't use that is linked to the stream plus account. They advised me I would have to contact koodo to send a link to connect the correct account. I can't find any information on how to do this or any contact info for someone who can do it for me. Any help would be appreciated 

Looking to set up a talk and text only package. The pre-paid yearly option I’m looking at also includes 30GB data. Is there a way to turn data off so taht we don’t go over and get charged?  (other than turning off cellular data on the phone)?

I recently got a new phone. I’m able to receive calls but when someone tries to leave a voicemail, they get a “This # is not in service” message. From my end, I can get into my voicemail and hear my greeting etc so I’m not sure where the disconnect is?

I entered the link in a search bar as per instructions but the link is not opening or loading.I am using mobile data for this process and this would be my first home wifi at this address.Please share advice on how to complete the internet installation process.