Tips, Tricks & Troubleshooting

Koodo Tech helped with part 1.  Part 2 they said was not a Koodo problem, but I figured out a work-aroundPart 1:  We live on a large rural property that has very spotty cell service of only 1 bar at most.  We have a garden and sugar shack area that gets decent wifi but is still a couple minutes walk from the house.  We were using wifi calling and texts to communicate between that area and the house, but calls often wouldn’t go through, although texts would.The solution for this was to enable Airplane Mode when we are home on the property, which forces the calls to use the wifi.  This has worked beautifully.  Thank you to the Koodo Tech working out of Rimouski who explained the issue and helped with the solution.Part 2:  Although we always had wifi calling enabled, it would sporadically just stop working altogether.  Texts for 2-Factor authentification services would suddenly stop being delivered, for example.I *finally* figured out that the issue would arise when we would leave home an

I did a factory reset and still not working right. Anyone else have this issue?

I’m trying to figure out which equipment I would need in order to use a WiFi signal in my RV using a device such as a Hotspot which can use the Koodo prepaid eSIM : Why prepaid ? because we use the RV only 2 or 3 months a year and I don’t want to pay monthly fees for a SIM I don’t use, so it does seem to be the best choice for the SIM/eSIM. NOW the problem is in which hotspot device do I have to install this ? And how to generate a real wifi zone in the RV in order for the smartTV, iPADs etc. to see the WiFi network and be able to connect to it. I don’t want to use my iPhone 16 pro because I have already a eSIM in it and don’t want to swap. And mostly, the Personal Hotspot it generates is only to share a cellular signal. It is not creating a wifi network. 

Have spent 2 hours with Apple and with 2 different Advisors over 2 days via telephone and they have made sure that my settings are fine. I never have Software update automatically but Cellular Data, System Services say Software Data is sucking up my data. Diagnostics indicate that my phone is in excellent shape. They made an appointment for me with the Genius Bar who I am sure will ask if I talked to Koodo. Apple says they don’t have any other callers having this issue. I blew through 500 MG of a 4 GB plan in less than 2 hours yesterday, Day 3 of this period. Last month, I barely made it under 4 GB.  Normally, I use between 250 and 500 MB per month.  Any suggestions? Thanks, Lin

I realized I had two active netflix account and had the wrong wrong one linked to stream plus. I couldn't find any info on how to switch them  on the koodo website.I called netflix and deactivated the account I don't use that is linked to the stream plus account. They advised me I would have to contact koodo to send a link to connect the correct account. I can't find any information on how to do this or any contact info for someone who can do it for me. Any help would be appreciated 

Looking to set up a talk and text only package. The pre-paid yearly option I’m looking at also includes 30GB data. Is there a way to turn data off so taht we don’t go over and get charged?  (other than turning off cellular data on the phone)?

I recently got a new phone. I’m able to receive calls but when someone tries to leave a voicemail, they get a “This # is not in service” message. From my end, I can get into my voicemail and hear my greeting etc so I’m not sure where the disconnect is?

I entered the link in a search bar as per instructions but the link is not opening or loading.I am using mobile data for this process and this would be my first home wifi at this address.Please share advice on how to complete the internet installation process.

My phone was set for RCS and I was using it. Then it just stopped. When I try to turn it on it says this:How come it used to work?   

ello. I am on a third party e-SIMS that doesn't include phone service. Is there another way to access Koodo voicemail?

First off: Grey haired lady here.I am using a Samsung Galaxy S23+. On Apr 17, I changed my phone plan from 40gb at 4G to 100gb at 5G. Since then I have not had any internet. I checked my Mobile Network and it was set to LTE/WCDMA/GSM (auto connect). I then tried to change it to 5G/WCDMA/GSM (auto connect) and it told me to turn off Power Saving Mode or change its settings to use 5G. I went into the battery and turned off the power saving button. I do not know where to find the settings to change it to use 5G if there is a special setting for that.  For a very short while after I turned off the battery saving button, yesterday and switched it to the 5G network option, I had internet. Fast forward to today and I again have no internet at all. I went in and changed the Mobile Network to try the other options with no success. I tried restarting my phone and no success. I even checked to see if 5G was offered in my area and according to Telus it is. So I am not sure what the problem is or h

I bought my wife a new Samsung Galaxy A16 5G which works well except enabling Wi-Fi Calling which fails with error message “The number entered doesn't match our records. Please re-enter your number”.  After entering number and waiting for access code the phone continually displays error message and needs to be rebooted but still does not enable Wi-Fi calling.The previous phone worked well without issue.Please advise on setting up Wi-Fi calling.

Phone was working fine on Friday Mar 28.  Sat Mar 29 I could no longer call or receive calls.  Everything else works fine.  internet and texting all normal.  When I try to call out I get no tone or ring and after about a minute I get  “Network busy” and the call cancels.  Very frustrating since the phone is not quite a year old and has worked flawlessly since I got it.   It is a Nokia G22 running android 14.I have been to my local Koodo and Telus providers and have not gotten any answers as to why this happened.  The phone is in a case and has not been dropped or abused.

I have two phones on my account. My wife can text to a 6-digit number on her Galaxy S7. My Galaxy Note 10 even after a hard reset will not text to a 6 digit number, how come?

seeking the information to login to the koodo DM1000 modem.

I bought an new iPhone 13 through Koodo 3 months ago and already my battery lasts less than a day with little usage. My phone had full battery this morning and I just read some news article and played Sudoko for max. an hour and the battery was dead at 2pm.I does not seem possible to contact Koodo online? Do I go to an Apple Store or should I try to get a hold on some Koodo rep?

I am trying to use my own router as it has more LAN ports than the Boost6 (one port only).All the guides online mention that I need to enter the Modem/Router settings and find the “Bridge Mode” setting, I have done that but cannot find this setting drop-down, anywhere!In Network Status, it shows that my Operating Mode is “Router Mode” so where can I go to change this so it says Bridge Mode ?

I tried to refer my husband and when he clicked on the link in his email he got the message “ Sorry, you can't introduce yourself. Instead, share your unique link with your friends to get rewarded.” He has his own email address (from the same internet service provider as me) and is using the same laptop to retrieve and respond to his emails that I use for my email. Why does Koodo’s refer a friend program think that I am trying to refer myself?

I have some smart devices at home that connect only to 2.4 GHz band. I need to split my internet into 2 separate networks - one with 2.4GHz & other one with 5 GHz. How can I do this? It is Koodo home internet.

We have converted two phones to Koodo, one Samsung and a OnePlus. After going live, the OnePlus messaging app will not send photos from the gallery and will not download photos sent to the app by others. Have looked at all data settings and see nothing that looks like a change would help. The Samsung phone continues to operate as both did before. Note: the messaging app not working does not have the small paper clip and camera icons beside the text input field, the way other messaging apps and What’s App does, so one goes out to the camera or gallery and clicks share, and the photo appears in the app but when clicking Send, it instantly fails. With the received photos, when one clicks on it to download it, it spins for a while and fails.

Hello,my phone broke and the Sim card got broken in 2. How can I get a replacement Sim card ?Thank you.

Need help with this issue.I can’t make phone calls from my Koodo number, it just doesn’t ring at all.When someone calls me, he hears a ring from his side, and I receive nothing.Can’t reach my voice mail either.The mobile data is working.And I receive SMS messages from Koodo.What I have tried:1- Switching the phone off for a while and switching on again.2- removing the SIM and inserting it again. Any help would be appreciated.

I am trying to setup wifi calling on my Galaxy S10 but there doesn’t appear to be an option to enable this. Does Kodoo not automatically enable this? 

Is there a way to stop, or block spam and fraud calls?, or do I have to change my phone number again!

So I upgraded my phone online and finally got around to turning it on and putting the new SIM card in this week.  Did the usual updates and data transfers and everything went smoothly over my home wifi, but when I went to work this morning I quickly discovered I had no data and the phone wasn’t showing any data usage for the month at all… which it should have.  I played with all the settings I could think of and nothing worked.  When I got home I turned my old phone on to check what it was doing and it turned out I had a text message and two voicemails since I’d turned it off yesterday afternoon.  Have I forgotten to do something to transfer my phone plan/number to the new phone?  I couldn’t find any instructions anywhere indicating there was something else I needed to do, but maybe I’m just not looking in the right place?Now, I did have a very hard time putting the SIM card into the phone.  It kept popping out of the slot, like something wasn’t quite aligned right.  I managed to get i