Skip to main content
Koodo Community
Answer

No cell service where I am and can't get wi-fi call going.

  • September 3, 2025
  • 1 reply
  • 51 views

Hello everyone,

 

I am away from any towns at work in a forest. I have cell boosters around me and I have four bars of cell service on my phone. I have enabled wi-fi calling. But I can’t get any calls or call anybody. I have strong wi-fi at my location. I was not able to call through regular calling at all since I came here. How can I enable wi-fi calling if I have no service from koodo?

Thank you in advance!

Best answer by Flo Koodo

Hi ​@Pablo G 

If you are getting enough signal but the calls don’t work, this could happen when the phone is not supported for VoLTE on the Koodo network: https://www.koodomobile.com/en/help/volte

You can check the device compatibility here https://www.koodomobile.com/en/help/phone-compatibility

If the phone is not on the VoLTE supported list, then this is why the calls may not work properly.

This topic has been closed for replies.

1 reply

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • Answer
  • September 3, 2025

Hi ​@Pablo G 

If you are getting enough signal but the calls don’t work, this could happen when the phone is not supported for VoLTE on the Koodo network: https://www.koodomobile.com/en/help/volte

You can check the device compatibility here https://www.koodomobile.com/en/help/phone-compatibility

If the phone is not on the VoLTE supported list, then this is why the calls may not work properly.