Messaging and photos

Thx for the prompt reply Dennis. I recall now APN problem for other phones in the past. Under APN, when finally found, I see most of the details as in your link page above, except there is a Proxy field, which is empty, and then an MMS Proxy field, which on the phone in question has entered 74.49.0.18 address, whereas the table from your link just has mmscproxy.mobility.ca. I assume the specific address is more correct. There are other fields in the phone that do not have corresponding fields in the table, such as Server, Authentication Type, Username and Password. The stuff in the table is correctly entered from what I can see however. When I restart that phone however, the photo problem still exists. We bought this American made phone at a phone service store, and it handled photos fine when on the Rogers network, so something occurred in APN I guess when we switched over, but I can’t seem to find what needs changing.

You would have to follow every field APN correctly as per Koodo page. Another way to check is to use your Samsung phone as an APN settings reference. 

Anyway, If that doesn’t help, your phone (One plus) might not be compatible with new Koodo MMS server as stated here  https://www.koodomobile.com/en/help/picturemessagingchanges?  If that is the case, you might not be able to use MMS on it.

I think the latter problem may be the issue. When the sales rep was asking his guy on the phone what to use for OnePlus phone, they told him to just put in the name of some other phone, cuz this phone wasn’t in the list of phones. I noticed when in the support pages earlier they had an icon for OnePlus phones but it defaulted to a single phone by Nokia or something. Likely the phone isn’t compatible but I will try mapping using my Samsung, and worst case, we will use whatsapp for photo tramsfers for now and upgrade the phone on a sale, cuz the package for two phones and internet was worthwhile changing over. Thanks again Dinh

I refuse to believe it doesnt work since there are people who are able to get it to work with some tinkering.

Please read this thread and at the end of the thread there is a link for someone that got their OnePlus 12 to work

Thanks again Dennis. This model is 8. Not sure if the 12 was better suited. I will get back to your last suggestion later tomorrow and will advise. DJ

I wouldn't suggest you try. Telus internationally closed the old mms server. On this forum, Few tried the old server for few days and it didn't work again.
Using unknown server from 3rd party source can also be risky. Make sure you know what you are getting into.

This is the difference I see.

MMSC

http://aliasredirect.net/proxy/koodo/mmsc    →  http://aliasredirect.net/proxy/mmsc    

Thanks to both of you, Dennis and Dinh. I persevered as requested and it’s now working. Here is what I found. The table from Dennis’ link re Koodo fields shows two fields being MMS Proxy and MMS Port. Those exist on the OnePlus phone in Settings/Sim card/ i for info, where the fields show, but there we have two additional fields being Proxy and Port, both without ‘MMS’ in front of them. The Port number from the table was 8799 which was in the Port field only, not in the MMS Port field, rather a two digit number was there. Also, as mentioned above a specific IP address was in the MMS Proxy field while the table suggested just using mmscproxy.mobility.ca. I replaced the IP address with the latter in MMS Proxy, and I put the 8799 number into the MMS Port field. Voila!! Pictures downloaded and also were sent. Again, thanks for sticking with the issue, and for the advice. DJ