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Changed phone plan and now no internet and cannot figure out the problem

  • April 20, 2025
  • 2 replies
  • 109 views
L

First off: Grey haired lady here.

I am using a Samsung Galaxy S23+. On Apr 17, I changed my phone plan from 40gb at 4G to 100gb at 5G. Since then I have not had any internet. I checked my Mobile Network and it was set to LTE/WCDMA/GSM (auto connect). I then tried to change it to 5G/WCDMA/GSM (auto connect) and it told me to turn off Power Saving Mode or change its settings to use 5G. I went into the battery and turned off the power saving button. I do not know where to find the settings to change it to use 5G if there is a special setting for that.  For a very short while after I turned off the battery saving button, yesterday and switched it to the 5G network option, I had internet. Fast forward to today and I again have no internet at all. I went in and changed the Mobile Network to try the other options with no success. I tried restarting my phone and no success. I even checked to see if 5G was offered in my area and according to Telus it is. So I am not sure what the problem is or how to fix it. Currently it is set to WCDMA/GSM (auto connect) and I still have no internet unless I am connected to wi-fi.  I am hoping someone can either help me with this or tell me I should go back to my old plan of 4G.

 

Best answer by Allan M

The plan change should have no effect on whether or not you can access data.

You should be on either 5G/LTE if you want to take advantage of 5G when it’s available and as well should set your mobile network to either automatic, or Koodo.

Have you tried resetting your network settings on the phone?


Have you as well checked the usage in your self serve account to see if you have data left in your plan?

This topic has been closed for replies.

2 replies

Allan M
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  • Allan M
  • Mobile Master
  • Answer
  • April 20, 2025

The plan change should have no effect on whether or not you can access data.

You should be on either 5G/LTE if you want to take advantage of 5G when it’s available and as well should set your mobile network to either automatic, or Koodo.

Have you tried resetting your network settings on the phone?


Have you as well checked the usage in your self serve account to see if you have data left in your plan?

Flo Koodo
L
  • ltfrombc
  • Author
  • Advisor
  • April 20, 2025

Thank you so much for getting back to me quickly. With grey hair combined with technology causes a lot of frustration. LOL.

I  went in and googled how to reset my network settings and followed the instructions.  It reset everything to 5G/LTE/WCDMA/GSM (suto connect) and it now seems to be working. I also see at the top right the 5G or LTE that I did not see before. Hopefully this is all I needed to do. I did not even know this was an option. So I will see if it keeps working now that I have followed your suggestion. Fingers crossed.

Thank you.

Allan M
Flo Koodo
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