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Question

I did not receive an activation email for my home internet

  • December 5, 2025
  • 5 replies
  • 17 views
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I went to a kiosk and they scheduled a call back which I haven't received. I also tried to get a call back via the online chat bot but that didnt work either despite getting a text confirmation that a callback would occur. 

My modem is flashing green on DS and US despite trying from multiple coaxial points. I dont know if its because it hasn't been activated from the provider? 

    5 replies

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    • Dennis
    • Mobile Master
    • December 5, 2025

    What date did you enter for the activation date?

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • Csla
    • Author
    • Connector
    • December 5, 2025

    December 1. I got all the emails to activate my streaming services (Netflix, Disney plus, etc). 

     

    The person at the Kiosk let me know as long as I paid (on Nov 27) it should be immediately activated. 

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    • Csla
    • Author
    • Connector
    • December 5, 2025

    Ive tried to schedule a callback yesterday via the virtual assistant and today at the kiosk. They said someone would call at 8 and so far nothing. 

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    • Robert T
    • Mobile Master
    • December 5, 2025

    Since you’ve scheduled multiple callbacks that didn’t happen and your modem’s DS and US lights are blinking green (indicating no sync), this likely means your service activation hasn’t completed or there’s a backend issue. 

    Next steps you can try:

    • Wait 5 minutes after unplugging the modem for 30 seconds before checking the lights again.
    • - Confirm that any previous ISP service (like Teksavvy) is fully cancelled because overlapping services block activation.
    • - If the modem still won’t sync or you received no activation email, escalate by calling Koodo directly at *611 or 1-866-995-6636 to reach support immediately. 
    • - Avoid unplugging the modem repeatedly during potential activation or update phases as it may affect setup.
    • The blinking DS/US lights and lack of callback strongly suggest your service is not yet fully activated on Koodo’s end, so direct support contact is necessary to resolve activation and get your email confirmation. 
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    • Csla
    • Author
    • Connector
    • December 5, 2025

    I checked my subscription page on koodo and home internet still says ORDER BEING PROCESSED (last payment Nov 26).

     

    I think its something on their end. The kiosk person said they couldn't send me an activation email and I needed to go to the location I bought the service from/know the staff persons name? Odd. 

     

    I called that number and they connect you to koodo assist. Scheduled another callback and got a text "confirmation". But the same thing happened yesterday and I didnt get any call. This is the third attempt. Koodos number isnt blocked, either. 

     

    Final step would be to go back to where I purchased the service from and talk to someone since its been incredibly difficult/impossible to get a hold of anyone from Koodo. 

     

    Thank you for your tips. Will go with Bell next time. 

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