No service after porting number to Koodo

Oof, that’s rough. Sounds like the port got stuck between carriers. Few things to try:

Check if your old Public Mobile SIM still works in another phone. If it does, you might need to manually approve the port from that SIM (they sometimes send a confirmation text you gotta reply to).

Also, did the Koodo rep confirm the port actually completed on their end? Sometimes it shows as done but isn’t. If you’re still on eSIM, try requesting a physical SIM card instead; eSIM ports can be finicky.

If nothing changes, you might need to ask them to reject the port and start over. Stuck ports are annoying but fixable. 

Thanks

yes i replied to the text from public and port went through. Public mobile sim doesn’t work anymore

rep confirmed it was successful. He said esim is installed from what he can see and it should be good to go (but it shows sos)

do you know if i can get a physical sim and they can assign my number to it ?

Is this the phone  you were using with Public? 

What phone is it? 

Yes you should be able to swap your sim From esim back to a physical sim. You just need to buy a blank physical sim from Instore. Unfortunately it is black Friday weekend so it may be a long wait. 

​@oppositeset 

Have you managed to get help in the meantime?

We can see that the port was succesful yesterday.

I requested a call back yesterday at 7pm but so far i haven’t heard anything back. My phone is not usable so i gave a different number. 
 

this is the same phone i used with public mobile and this is the same one i have used with koodo before that so i don’t think phone is the problem. Its an iphone 16 pro max. 

Issue resolved. Thanks so much. Something to do with imei number wasn’t matched. Koodo fixed it

No network coverage after porting to Koodo prepaid

How long has it been since you ported? 

​@Jai Kumar Chugh please restart your phone to see if that fixes things.

To confirm, your koodo prepaid line was working prior to porting?