Tips, Tricks & Troubleshooting

I tried to refer my husband and when he clicked on the link in his email he got the message “ Sorry, you can't introduce yourself. Instead, share your unique link with your friends to get rewarded.” He has his own email address (from the same internet service provider as me) and is using the same laptop to retrieve and respond to his emails that I use for my email. Why does Koodo’s refer a friend program think that I am trying to refer myself?

I have some smart devices at home that connect only to 2.4 GHz band. I need to split my internet into 2 separate networks - one with 2.4GHz & other one with 5 GHz. How can I do this? It is Koodo home internet.

We have converted two phones to Koodo, one Samsung and a OnePlus. After going live, the OnePlus messaging app will not send photos from the gallery and will not download photos sent to the app by others. Have looked at all data settings and see nothing that looks like a change would help. The Samsung phone continues to operate as both did before. Note: the messaging app not working does not have the small paper clip and camera icons beside the text input field, the way other messaging apps and What’s App does, so one goes out to the camera or gallery and clicks share, and the photo appears in the app but when clicking Send, it instantly fails. With the received photos, when one clicks on it to download it, it spins for a while and fails.

Hello,my phone broke and the Sim card got broken in 2. How can I get a replacement Sim card ?Thank you.

Need help with this issue.I can’t make phone calls from my Koodo number, it just doesn’t ring at all.When someone calls me, he hears a ring from his side, and I receive nothing.Can’t reach my voice mail either.The mobile data is working.And I receive SMS messages from Koodo.What I have tried:1- Switching the phone off for a while and switching on again.2- removing the SIM and inserting it again. Any help would be appreciated.

I am trying to setup wifi calling on my Galaxy S10 but there doesn’t appear to be an option to enable this. Does Kodoo not automatically enable this? 

Is there a way to stop, or block spam and fraud calls?, or do I have to change my phone number again!

So I upgraded my phone online and finally got around to turning it on and putting the new SIM card in this week.  Did the usual updates and data transfers and everything went smoothly over my home wifi, but when I went to work this morning I quickly discovered I had no data and the phone wasn’t showing any data usage for the month at all… which it should have.  I played with all the settings I could think of and nothing worked.  When I got home I turned my old phone on to check what it was doing and it turned out I had a text message and two voicemails since I’d turned it off yesterday afternoon.  Have I forgotten to do something to transfer my phone plan/number to the new phone?  I couldn’t find any instructions anywhere indicating there was something else I needed to do, but maybe I’m just not looking in the right place?Now, I did have a very hard time putting the SIM card into the phone.  It kept popping out of the slot, like something wasn’t quite aligned right.  I managed to get i

Recently joined KOODO, and not yet set up to save incoming calls.  How do I do that and how do I retrieve saved messages?  And when asked to set up a “voice mail number” how do I do that?

Hi, I have got a new Koodo SIM card and I transferred  my old number to it The mobile number is good, However, the message number did not change to my old one. My number is *********9 The message number is *********4 Thank you

I’ve been a Koodo customer for some time (6-7ish years); I lived in NB when I first switched from my old provider, and kept my number (which worked flawlessly). The issue I’m having is I moved to the NWT, and changed my number accordingly. I can send and receive phone calls without issue, my data works fine, however when RCS kicked in (this was well after I had changed my number), it now shows my old number for some odd reason. I can send regular SMS messages fine, and they show up with my current number, however when I try to use RCS messaging, it shows as registered with my NB number. I’ve turned RCS on and off several times with no luck; just wondering if there are any other tricks that might fix the issue that anybody knows of?

Hi,It seems I've run into a problem with my APN settings for a second time, and was hoping someone may have a solution.The default APN settings on my phone cannot be changed, as all the settings are greyed out.Previously, i was able to bypass this by creating a APN with the exact same name&settings.However this seems to have been patched in a recent android or OS update, and you cannot create APNs with the same name.Now i’m stuck unable to send/receive MMS because the default APN settings are incorrect.My main question is this something that needs to be fixed by Telus/Koodo? Or is this something that would need to be fixed by the phone manufacture?Either way it sounds like i can root my phone to get access to the APN file bypassing the greyed out settings but i would like to avoid that if possible.I’m using a nothing phone 2 if that matters at all.ThanksChris 

Recently I ported my number to the KOODO, but in my phone  the SIM Manager section still show the old number that came with a new SIM. How can I correct my number in my phone? 

I am new with koodo. I have the same problem:I tried to write in the same thread, but it is already closed and probably no one looks there.Any LTE addons is absent in my account settings.But Volte seems working (calling in lte-only mode).  And i have the checkbox with VoLTE (active for sure)Pixel 7pro.Please, help me.

I have a new friend who uses an iPhone and she receives my texts from my Koodo Samsung Galaxy S10e but I do not get hers in return. Does one of us need to change a setting somehow?

je me suis abonné a la messagerie vocale par texto (ou courriel) et je ne sais pas comment configurer ce service pour receuvoir mes messages vocaux sur courrier.

I would like smartwatches with cellular compatibility to operate independently from smartphones, essentially offering standalone plans or add-ons. It's surprising that Koodo, owned by Telus, hasn't shown much interest in providing this option. I'm amazed that Koodo and Telus aren't striving to stay ahead in the market. Particularly since, Virgin Plus a Bell subsidiary, is now offering Smartwatch plans with their proprietary NumberShare system. It's time for Koodo to catch up and offer similar features to remain current.

Hi there, I can't get through to a real person via the chat box, so I'll ask here.My new phone (S22ultra) came in the mail without a pin or box. How am I able to insert my new Sim card without the pin? I feel lost and frustrated as I currently can't do text or calls.  Thank you for your help!

How do I transfer sim from iPhone 7 to esim on iPhone 14 says to contact Koodo. What do I do

Is it possible to connect the WHP hub in such a way that I can also use all the existing wall jacks in my home? I know this is possible with Bell’s home phone modem/hub and perhaps Rogers’ as well.

I was using an eSIM on my old phone. I recently switched to a Tab plan and received a new phone with a new SIM card. However, when I insert the SIM card into my new phone, it cannot be detected. I also tried transferring the eSIM to my new phone, but that didn’t work either. Now I’m stuck using my old phone, as the eSIM is still functioning on it.What should I do next?

All lights green but lan light flashing red

My existing Koodo Prepaid phone is 8.0 Android (branded CAT, but mostly that’s extra stuff for contractors, otherwise it looks pretty standard Android). My new phone is a Moto G 5G 2024 sent to me by Koodo along with a new plan. That’s a 6 or 7 OS version jump. So here’s my questions: How likely is a large jump in OS result in some awful outcome during setup?  (If it was to be really hazardous, I should not even try to move over anything other than the SIM…. but if it should work without much of a fuss, I’d like to try to bring over some other data)   How much of the data produced by apps will I need to move manually? (Given the gap in OS levels, I’d be surprised if every app is currently available for the now OS….)The most critical parts are: Google calendar Google contacts Google gmail Google photos Some downloaded documentsUseful:Google Maps Apps from a few note taking apps Shazam items I want to purchase later A few MP3s of meetings from High-Q MP3 RecorderHow much of that should c

Hi Koodo Community,I'm having an issue accessing my voicemail from another phone. When I dial my area code and phone number and press the * key after the greeting (as I've done before), it no longer allows me to enter my voicemail password. Instead, the greeting continues to play, and it prompts me to leave a message.Can you assist me with resolving this issue? Thanks.

Hi There,My work involves helping homeless men.A little over a week ago, I had a 89 year old man who got his Iphone with Koodo SIM card stolen. The thief is using the phone without even removing the SIM card. It rang when I called abt 30 mins ago. He got access to the old man’s Facebook and Whatsapp. Unfortunately he is unable to sign in to Icloud and therefore he is not able to track the device.I know it is a long shot but Is there anything Koodo can do in retrieving the device from the thief?