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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 874 Topics
  • 3,770 Replies
874 Topics
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Clicks2019Beginner
asked in Tips, Tricks & Troubleshooting
Will thr Xiaomi 14 Ultra work on Koodo's network?

I am looking at purchasing an unlocked Xiaomi 14 Ultra but before I did, I wanted to make sure it would work on the Koodo network. A quick search on kimovil says 2/3 of the 5G bands are compatible and 3/4 of the 4G bands are. This leads me to think it would be. I wanted to double check whether the phone would be supported but also see if anyone has this phone and how they like it so far. 

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CaiteBeginner
asked in Tips, Tricks & Troubleshooting
Data Curfew

How can I put a data curfew on my son's phone?

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LBJRYVRMember
asked in Tips, Tricks & Troubleshooting
How to active wifi calling on Redmi Note 13

My mobile phones are Redmi Note 12s and Redmi Note 13 Inserting the Koodo SIM card does not have VoLTE and Wifi calling functions. How to enable it?

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DakooBeginner
posted in Tips, Tricks & Troubleshooting
Oneplus open MMS FIX!

I Recently Purchased an OnePlus open and the default message app is Google messages. For some reason I could not get MMS to work receive or send it would just be a loading symbol... I did these steps to fix mine and photos and group chats now work 👍 Steps.- Go to settings - Mobile network- Sim card- Access point names (APN)- Add APN ( + top right corner)  name it different Now with Koodo they list the APN settings you just straight copy and paste the settings link below.                           ↓                   ↓https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneNext you will have two APN's delete the first one that came on your phone and use the second APN you just created with the new settings, restart your phone and now google messages should send and receive MMS Photos below cheers 👍  

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Jey DepBeginner
asked in Tips, Tricks & Troubleshooting
no text notification sound

Why am I not receiving a sound notification when I receive a text msg..? All other sounds are coming in and all text sounds are enabled.. I check my phone and I have new text but the phone didn't notify me.. I get notification for email, calls, everything else, just not text and text sounds are on full blast..? Please help!!

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DakooBeginner
posted in Tips, Tricks & Troubleshooting
Oneplus MMS FIX!

I Recently Purchased an OnePlus open and the default message app is Google messages. For some reason I could not get MMS to work receive or send it would just be a loading symbol... I did these steps to fix mine and photos and group chats now work 👍 Steps.- Go to settings - Mobile network- Sim card- Access point names (APN)- Add APN ( + top right corner)  name it different Now with Koodo they list the APN settings you just straight copy and paste the settings link below.                           ↓                   ↓https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneNext you will have two APN's delete the first one that came on your phone and use the second APN you just created with the new settings, restart your phone and now google messages should send and receive MMS Photos below cheers 👍  

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MayoMcDMember
asked in Tips, Tricks & Troubleshooting
auto calls going to landline not cell

I am trying to track down a strange phenomenon. There are 4 adults that live in this household. Amongst us we use 3 cell phones through Koodo and when moving our internet from Shaw also moved the "landline" phone to TekSavvy. A few times now we have received calls from businesses on the landline that say their phone systems are showing our landline number on their phones when they receive a call from one of our cell phones. For my doctor's office - I had them remove the landline from their database but their automated reminder call was made to the landline number - although the receptionist says they do not have that number anywhere on their records for me. I am also asking Teksavvy if they know what is happening - we'd really like to correct this problem. Thank you!

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RuthWConnector
asked in Tips, Tricks & Troubleshooting
zte phone weird beeping tones

Very recently, over the past couple of weeks, I've noticed that very often when someone calls me on the ZTe mobile landline unit I get three tones being repeatedly played throughout the call. I end up having to hang up and call the person back. I am not sure why this is happening and wondered if anyone has had this and what the solution for this problem is. Thanks for any ideas

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Mohammad RakibConnector
asked in Tips, Tricks & Troubleshooting
how I block my sim card and stop billing?

I am not in Canada since the 18th of May. most probably I am not coming back again. so stop my sim card stop making a bill. if I come back then I will inform. 

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Sophia
Laura Whitelaw
Laura WhitelawMember
asked in Tips, Tricks & Troubleshooting
My phone has dialed emergency services twice in the last couple of months

Of course the police called me back to ask if I needed assistance and gave me crap for tying up a 911 line but...I never dialed them.  My phone says that I rapidly pressed the side button 5 times but I did not.  Also Siri frequently gets activated for no reason.  I’ve had my phone for 2.5 years and have only started having these issues the last couple of months.  

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Laura Whitelaw
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SML65Beginner
asked in Tips, Tricks & Troubleshooting
All circuits busy message or fast dial tone -- cannot connect via Koodoo

How come I cannot call my Healthcare provider 1 833 Lumenus (586 3687) from my Koodoo phone, but can from Bell Mobility and  any landline

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nh905gBeginner
asked in Tips, Tricks & Troubleshooting
Unable to Activate Visual Voicemail in the Android Phone App

I migrated a Pixel 4a and a Pixel 7 to Koodo on May 8th.  I added Premium Voicemnail as a feature following https://www.koodomobile.com/en/help/visual-voicemail and successfully tested it - I get voicemails delivered as audio files via MMS.  However, I cannot  access the list of voicemails that should be available via the Android Phone app under Voicemail On both devices, I get “Can’t activate visual voicemail”.   If I click on “Retry”, I get "Activating visual voicemail" with something about Syncing and then get “Can’t activate ...” again.  Under Phone / Settings / Voicemail,  “Change PIN” is greyed out because “Visual voicemail is not activated yet, please try again later.”  I have tried clearing the Phone cache without success.  Are there special requirements for this Android Phone feature?    I can clear the messages by calling the Voicemail number but it would be great to manage voicemails via the Android Phone app.

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AshleighoflynnBeginner
asked in Tips, Tricks & Troubleshooting
Why Is My Koodo Internet "Updating" Every Day?

Every single day, my koodo internet "updates" for countless hours. According to the troubleshooting page, when the LAN is blinking green, that means the internet is updating, why does it take so long? It says not to touch it so I don't but then it takes forever and hours later I end up unplugging it and plugging it back in when I get frustrated. I'm tired of not having internet all night/morning and I'm genuinely considering switching providers because of this. Does it have to update every night? Can it not just work after its done? I don't understand. And why don't they have a number we can call? Just ridiculous  

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Dinh
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Newuser811Beginner
asked in Tips, Tricks & Troubleshooting
VPN for Koodo Router

Does anyone have instructions on how to use NordVPN (or any other VPN) with the Telus router?

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Allan M
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Neal RourkMember
asked in Tips, Tricks & Troubleshooting
Koodo home phone hub call forwarding to my primary Koodo cell number

How do I set this up or is it even possible? Note: my home hub handset doesn’t seem to be functioning. Currently I cannot call out but can retrieve voicemail by calling my home hub number from my cell and entering my passcode.TIA,Neal

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twelvepenceNew Member
asked in Tips, Tricks & Troubleshooting
600MB usage on first day...

...and all I did was install whatsapp and make one phone call. 

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Dinh
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Gabriola HeatherNew Member
asked in Tips, Tricks & Troubleshooting
Block number that goes direct to voicemail

Is there a way to stop a nuisance call that goes direct to voicemail? I suspect I may have blocked the caller, and now I have to clear a message from the same number on a daily basis. So frustrating.

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Sophia
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alyjeanConnector
asked in Tips, Tricks & Troubleshooting
(I think) I have wifi but no internet

I just got the Koodo wifi with the modem and wifi router 6 and set it all up according to the setup email I got from koodo. I waited till the activation date (today, May 20) but once everything was connected the light on the router turned red. I’ve tried plugging out and in a few times (waiting the 30 sec in between as recommended) and it still doesn’t work. I’ve factory reset both the modem and router but still a red light. But when I go to my wifi settings on my phone I see my wifi and I get connected but it says no internet connection. I’ve looked online and it seems none has ever had this problem and I’ve tried the ai chat on koodo but nothing and I can’t get someone to call me from koodo because it’s a holiday today. I don’t know what to do or what is wrong with it. Does anyone know anything I don’t lol? 

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BuBauBeginner
asked in Tips, Tricks & Troubleshooting
low signal coverage inside of a house

Signal coverage is significantly different outside and inside of my house. The coverage is average outside of the house, 2-3 signal bars, normal data speed connection. The moment I step inside of the house get sudenly 1 signal bar and data speed conection drasticaly drop that it is imposible to browser even basic websites. Any idea hos to solve this?

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Dinh
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ShyoneBeginner
asked in Tips, Tricks & Troubleshooting
charged for roaming

I have contacted Koodo many times in the past 6 months.   I live along the border and having roaming off.  Also have only connect to koodo network set in settings.  What else can I do?  I am tired of arguing with the people on the other end.  I have not and never will be going to the states.  

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Allan M
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BettysueConnector
asked in Tips, Tricks & Troubleshooting
Connecting to Koodo network on new phone

Just received a new iphone 15 pro. Data transfer went smoothly but it is not connecting to the Koodo network. What do I need to do?

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Allan M
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KMTUBABeginner
asked in Tips, Tricks & Troubleshooting
Stream+ Activation Email doesn't work

I just subscribed to Stream+  When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account.  I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

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Dinh
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ArtieleblancConnector
asked in Tips, Tricks & Troubleshooting
code 11b1 - can’t make any calls

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

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Dinh
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LottinvilleMember
asked in Tips, Tricks & Troubleshooting
need help with my internet .

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

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whyisitsodifficultBeginner
asked in Tips, Tricks & Troubleshooting
My koodo home phone does not ring.

My koodo home phone does not ring for incoming calls.This is a recent occurrence.I can call out. If I pick up the home phone while someone is actively calling it, I get a dial tone.  

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