Koodo Community
Community

Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 882 Topics
  • 3,695 Replies

882 Topics

C
caper26Beginner
asked in Tips, Tricks & Troubleshooting

Linking Stream+ services?

So I already have Netflix, Disney+, and Amazon prime. How do I link these to the Koodo stream+ so that I am billed only with Koodo? I signed up on the weekend and was billed for Disney+ today through Apple Pay. How do I “login” on my Roku in order to use the services? I’m already logged in with my individual accounts with each service.  EDIT: In my self serve profile, I linked my Netflix and Apple TV. There is no Disney + in the self serve area to link/activate 

1
Allan M
1 month ago
S
SandyPBeginner
asked in Tips, Tricks & Troubleshooting

Cannot Receive Picture sms text messages

All of a sudden my Samsung 5Neo phone will not receive sms picture messages.  I get an error that says Download of (no subject) from phone number failedMy data is on.Any suggestions 

1
Flo Koodo
1 month ago
T
Tony YanBeginner
asked in Tips, Tricks & Troubleshooting

SIM card does not fit Galaxy S7

The SIM card I received does not fit my Galaxy S7. Do I need a new SIM card or is my phone not compatible with Koodo sim cards? I do not need a new phone! If my S7 is not compatible, it would have been nice to know! I am already being billed for a service I may not be able to use!

2
T
1 month ago
J
Jom dBeginner
asked in Tips, Tricks & Troubleshooting

no service even after i paid

Hello, I have no service on my phone up until today even though i have paid my recent bills yesterday. I want to use easy roaming as its included to my account but nothing is working on my side. I am currently in abroad as well. Somebody help please? Thank you! 🙏 

1
Flo Koodo
1 month ago
P
poopBeginner
asked in Tips, Tricks & Troubleshooting

MMS not working - should i switch providers?

I’ve been having problems with MMS, and after searching now see that Koodo started effing up their MMS Feb 7 https://www.koodomobile.com/en/help/picturemessagingchanges, and the last time I receive a picture through MMS was Feb 9th. Since then not just pictures but also just text messages have not been going through if they are in an MMS chat, which I only realized recently after talking with people who’ve tried to send me messages.It’s completely non-functional, i’ve done a bunch of googling and have tried a bunch of fixes (switching to 3g, resetting the network, etc etc), none of them work. I have 2 older phones, a xiaomi mi a1 (from 2017) and a sony xperia Z3 (2014). There is absolutely nothing wrong with either of them…other than that they don’t work with Koodo.I am a relatively new Koodo customer, I signed up Nov 2023 during black Friday deals. My old provider of 17 years (Fido) was charging me close to $70 for the same thing they were charging new customers $34 for. They refused

3
Dinh
1 month ago
M
Mignola_FanRockstar
asked in Tips, Tricks & Troubleshooting

Lost MMS capabilities yet again!

Hello All,Been a Koodo customer for a while and to be honest have found it to be a great service barring one issue. If you are bringing a non-Koodo phone (one not sold by them) you are SOL for pretty much anything. To be more specific in my case MMS issues. Had a Oukitel K9 I brought over initially a few years back and all was well. Everything worked including Data, Internet and more importantly all MMS functions in texting.  One day MMS just stopped working, contacted Koodo support and they tried and tried and tried to get it back. Ended up with a Sorry but we don't support that phone officially.Bought a Samsung from them and then a Motorola and all is well, no glitches. Found a new phone I really wanted (Ulefone Armor 24), checked that it would work with the network and it looked good. Bought the phone, popped in my old SIM and it worked out of the box. Data, Internet and full MMS text functionality.FOR A MONTH! Last Saturday night, lost MMS functionality.Spoke to Koodo and it was sw

45
D
1 month ago
C
ConcernedKoalaBeginner
asked in Tips, Tricks & Troubleshooting

Cannot get inbound calls or texts

I recently switched providers, and kept my old cell number. I got the confirmation text from my old carrier and sent YES but never got a Koodo confirmation text. I am able to use the data on my phone immediately and call other people but no one is able to call or text me. I cannot get a sales rep because they *cannot call me*. Note the transfer was also initally done with a Koodo rep in person not online. Easy solutions Ive tried: I’ve removed the Koodo sim and cleaned the slot and put it back in. Ive turned off my phone. What do I do in this situation.

3
Darius Koodo
1 month ago
H
HapsRockstar
asked in Tips, Tricks & Troubleshooting

5G service has not worked for at least the last 2 days in Dundas (Hamilton area)

checked settings, rebooted, the usual stuff - LTE service only - anyone else experiencing the same in the Hamilton area?

10
H
1 month ago
D
dongmeiRockstar
asked in Tips, Tricks & Troubleshooting

voice mail not working

When I try to access my voicemail a screen pops up that says “error performing request” and when I dial 1 it says call fail. 

9
D
1 month ago
T
Tom_SilverwoodOrganizer
asked in Tips, Tricks & Troubleshooting

Cell phone signal strength

I understand that a signal strength of -80 dBm is considered good.This is what my wife receives on her android phone using Rogers SIMFrom the same location (my home office),  using a Koodo SIMmy signal strength is currently -115 dBm. I understand that this is considered to be very poor - and in fact, totally unacceptable, given that I live within the city limits of Fredericton!!As a consequence of this poor signal, many telephone calls on my Koodo phone either just fade away or completely drop outThis issue has been ongoing for many years and has been reported to Koodo Technical supportI understand that I can switch providers to receive an acceptable signal, but because I am currently locked in for the next 13 months, a switch would cost me close to $700!!While Koodo has been very sympathetic and apologetic, what I would really prefer is a technical solution.  Is a signal booster an option, and if so, can Koodo provide me with one at no charge?

8
T
1 month ago
B
basitwondaaBeginner
asked in Tips, Tricks & Troubleshooting

my phine is still on sos

just transferred from Telus to Koodo and I kept my phone number but it’s been almost 30 minutes now and my phone still says SOS. It is getting frustrating. I have reset network settings and some every single tip given. I saw another post that said the sim itself needs to be activated, because I got it from the store. Please can someone help. I’ve been unable to make calls and test since yesterday.

1
Flo Koodo
1 month ago
C
CAel2005Beginner
posted in Tips, Tricks & Troubleshooting

Did not get welcome text, SMS not working

Today I ported (through a kiosk at a Superstore with a sales associate) from PC Mobile to Koodoo. I received the transfer text from PC Mobile and answered ‘yes’After which I swapped sim cards and restarted my phone. I walked away assuming all was good (phone calls incoming/outgoing worked, as did data) but did not receive the welcome text, and cannot send or receive text messages.I’ve done a few device restarts. I’ve done a few sim resets (remove sim card for 1-2 minutes, cycle power) I’m working on clearing the data that I don’t want to loose off my device before doing a factory reset and carrier reset.  I was unable to get further assistance from the sales rep at the kiosk, said it was beyond his ability to help. Anything else I can do?

1
C
1 month ago
J
JimbostanRockstar
asked in Tips, Tricks & Troubleshooting

voicemail not working

Hi,   the system says that my message #1 is active but anyone who calls my number receives the system message…………...suggestions?………….thanks in advance.

2
J
1 month ago
H
Hannah Jade BennettAdvisor
asked in Tips, Tricks & Troubleshooting

LET and Wifi calling off

** LTE. I got a pop up that LTE calling was turned off on my phone. I have no idea what this means. Checked and my WIFI calling is off, when I try to turn it on it says to contact Koodo?? I’ve never had this issue before. I live rural and there’s already no cell service here. WIFI calling is the only way we can call anyone. Why is this happening and how can I fix it?!

4
Darius Koodo
1 month ago
C
Chris123321Beginner
asked in Tips, Tricks & Troubleshooting

MMS no longer working, how I fixed it on my phone

Apparently after Feb 7 Koodo changed some things that wouldn’t allow me to send MMS messages. I followed the steps listed below and it still didn’t work. No suggestions on the koodo forum worked either. https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneAs if a stroke of luck I figured it out for my phone (CAT S42) which is an android. If you haven’t been able to fix on your phone using these this is what I did.Reset network settings.Then follow steps on the link above… BUT instead of creating a new APN just go into the default one and change everything so it has the matching info from the link above. 

11
M
1 month ago
J
JS ClarkBeginner
asked in Tips, Tricks & Troubleshooting

New S24 Phone

Just got a new S24 and had Koodo transfer all my apps. However, for text messages, when I tap on the icon it goes to a screen that days google messages is your default messaging app every time and I have to tap open google messages. Why would it not go directly to the messages, how do I change google messages to the default properly?

2
D
1 month ago
R
ryry24Beginner
asked in Tips, Tricks & Troubleshooting

puk code help

I need help accessing my PUK code please. I have no alternative number to schedule a callback. I’m logged into my self serve as I see from other posts that’s needed to verify. Thanks very much !

4
Darius Koodo
1 month ago
T
TalanthalasConnector
asked in Tips, Tricks & Troubleshooting

Xiaomi Poco X6 Pro with Koodo?

Hello there y’all!Just hoping someone can confirm whether or not the Xiaomi POCO X6 Pro is compatible with Koodo’s network! I’m assuming so, given the wide range of bands it works on, but at $600, I wanna make sure before i purchase. Listed bands for the phone, according to GSMArena, are as follows:Technology GSM / HSPA / LTE / 5G 2G bands GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2 3G bands HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100 4G bands 1, 2, 3, 4, 5, 7, 8, 18, 19, 20, 28, 38, 40, 41, 48, 66 5G bands 1, 2, 3, 5, 7, 8, 20, 28, 38, 40, 41, 48, 77, 78 SA/NSA/Sub6 Speed HSPA, LTE-A, 5G   Thank you in advance!

8
R
1 month ago
M
MinouBeginner
asked in Tips, Tricks & Troubleshooting

3G gone? No MMS and no SMS group texts

I changed the settings on my phone to be able to still receive SMS group texts and MMS.Anyone know how long before my 3G phone will no longer work?

1
D
1 month ago
X
xrated77Organizer
asked in Tips, Tricks & Troubleshooting

Need help with router

Hi With the recent wind we lost power for a bit ,the power turned back on and the router again went to a red solid light.I had to again reset and put my info in.What is the cause of this .The router is a boost wifi 6 round router.There could be a hardware problem and i would need tech support.There is no firmware upgrade option in router settings either.This would be the third time doing a reset dince I had uplugged the router 2 other times because of moving it .Is it possible to get someone in tech?At the same time ,where can we all get support easier,or faster .Is there an app Koodo works with?I also this morning had a cell data problem ,still no connection ,I am using my wifi in the meantime.Thks

7
G
1 month ago
J
JaneMelBeginner
asked in Tips, Tricks & Troubleshooting

New Phone - Number transfer issue

I am new to Koodo.  Just received my new phone.   I need to transfer my old number from my old provider.  Koodo says I need to leave my old phone on so that I can say YES to the transfer request.  The problem is that my old phone is dead.  How do I proceed?

3
J
1 month ago
G
Gurj Bajwa
asked in Tips, Tricks & Troubleshooting

Upgraded to eSimm but my phone doesnt support? S20+ 5G

I ordered a new S24+ coming in few days, I went ahead and changed the sim to eSim as i have two sim cards (one from another company). It was only until after Agent set it up at store that my S20+ 5G doesnt support eSim? model: SM-986W, I purchased this phone used. So now my question is can I revert back to Physical sim for time being? Thank you

2
D
1 month ago
F
fast227Beginner
asked in Tips, Tricks & Troubleshooting

Asus Zenfone 10 - MMS not working

I own Asus Zenfone 10, MMS not working. Mobile network is own, I have tried resetting the phone, resetting mobile network settings, and adjusting APN settings. Recommendations would be appreciated. 

2
D
1 month ago
T
tbarber12Beginner
asked in Tips, Tricks & Troubleshooting

VOIP phone not working with Koodo Wireless Router

I have a VOIP service for my home phone through my previous internet provider. When I switched over to Koodo for internet I kept my previous wireless router and simply swapped the old modem with the modem Koodo provided. Yesterday my router stopped working and I setup the wireless router that Koodo provided me. I am able to connect all devices as expected but if if try and connected my VOIP hardware then the router will not work.The setup is suppose to be modem → VOIP hardware → wireless routerThis was the setup I had with my old wireless router and there were no issues. Is there a setting I need to make on the wireless router that Koodo provided in order to get this working?  

1
BobTheElectrician
1 month ago
J
J11ASMITHConnector
asked in Tips, Tricks & Troubleshooting

I am unable to Easily Roam in Senegal

I have added easy roam but I am unable to easily roam in Senegal.  No connection to the network.

10
Flo Koodo
1 month ago

Leaderboard

Terms & Conditions
Koodo Community