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My phone number is considered a VOIP number by some apps

  • December 4, 2024
  • 3 replies
  • 239 views
M

Years ago I transferred a Voice Over IP (VOIP) number to make it my permanent cell phone number.  It worked great except on rare occasions,  I encounter apps that still consider my number to be a VOIP number and refuse to accept the number. It happened with UBER and SnapChat in the past but they now accept VOIP number.  Today it happened again with ticketmaster. I can’t create an account as it said that my phone number is not supported.  There must be something the telco (Koodo) can do to mark my number as not a VOIP number but a cell number.   I am not sure where to go for help on this one. 

Best answer by Georgia Koodo

Hi ​@mariobourassa, we’ve consulted both our Number Administration Center and our Tech Support team and, unfortunately, there’s nothing else we can do to flag the number as postpaid. The transfer is complete, the number is accurately labelled as Koodo Postpaid on our end.

Each company/service uses different data bases for their number detection and their lists may not be accurate or up to date.

You may have already reached out to Ticketmaster, if not here is their contact page https://help.ticketmaster.ca/hc/en-us/articles/9410973500817-How-to-Contact-Us 

 

This topic has been closed for replies.

3 replies

Allan M
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  • Allan M
  • Mobile Master
  • December 5, 2024

I did some digging in to this issue for you and unfortunately it appears that it’s all based on how these companies are doing their checks. Some companies will actively check numbers to see what it comes back to, where others will use outdated lists, or blanket-ly block all numbers from a certain number prefix that belongs to a voip provider.

Your options would be to get a new number, or contact the individual companies that you’re having issues with and letting them whitelist your number, or give you a different means to verify yourself on their site.

M
  • mariobourassa
  • Author
  • Beginner
  • December 5, 2024

Thanks for the insights. Unfortunately, it appears white listing my number is not an offered option from them at this point. I will try again but their answer from support was , “You need to contact the company that issued you the sim card on your phone.” I tend to think like you, it probably is not something Koodo can do something about.

Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • Answer
  • December 5, 2024

Hi ​@mariobourassa, we’ve consulted both our Number Administration Center and our Tech Support team and, unfortunately, there’s nothing else we can do to flag the number as postpaid. The transfer is complete, the number is accurately labelled as Koodo Postpaid on our end.

Each company/service uses different data bases for their number detection and their lists may not be accurate or up to date.

You may have already reached out to Ticketmaster, if not here is their contact page https://help.ticketmaster.ca/hc/en-us/articles/9410973500817-How-to-Contact-Us 

 

Flo Koodo
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