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My message number did not changed after port-in

Hi, I have got a new Koodo SIM card and I transferred  my old number to it 

The mobile number is good, However, the message number did not change to my old one. 

My number is *********9 

The message number is *********4

 

Thank you

Best answer by Georgia Koodo

Hi ​@Egyptredsea, welcome to Koodo! We’ve edited your post to hide sensitive information as this is a public forum.

The port in was successfully completed with no issues on your account. If you’re still seeing the temporary number for messages, please check your messaging settings and toggle the RCS option off then back on. The new number should register and activate. 

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    3 replies

    Forum|alt.badge.img+4
    • MilkyWay
    • Mobile Master
    • January 22, 2025

    Did you restart your phone after the port transfer?

    Georgia Koodo
    Forum|alt.badge.img+4

    Hi ​@Egyptredsea, welcome to Koodo! We’ve edited your post to hide sensitive information as this is a public forum.

    The port in was successfully completed with no issues on your account. If you’re still seeing the temporary number for messages, please check your messaging settings and toggle the RCS option off then back on. The new number should register and activate. 

      Thank you Georgia Koodo , it has been fixed

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