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Hi There,
My work involves helping homeless men.
A little over a week ago, I had a 89 year old man who got his Iphone with Koodo SIM card stolen. The thief is using the phone without even removing the SIM card. It rang when I called abt 30 mins ago. He got access to the old man’s Facebook and Whatsapp. Unfortunately he is unable to sign in to Icloud and therefore he is not able to track the device.

I know it is a long shot but Is there anything Koodo can do in retrieving the device from the thief?

Nothing Koodo can do unforunately.


You can report the phone as lost or stolen so that the sim card doesn’t work anymore, and the phone won’t work for cellular services.
https://www.koodomobile.com/en/help/reporting-your-lost-or-stolen-phone

You can also try tracking it through Find my iPhone:
https://www.icloud.com/find/

If the phone is logged into Google maps and they are sharing their location you maybe able the location that way. 

Is the phone at least password locked so the thief is not about to access the phone? 

The phone does have a pw that the thieve has figured it out.

Will ask abt google maps

If the phone is not trackable, that's when you need to report it stolen and have the line suspended (this way it can't receive texts for any 2FA.

Then he needs to change passwords for everything the thief has access to on the phone. But make sure they change their email password first since passwords can be reset via email getting the temp password. 

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