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Need replacement SIM card


Hello,

my phone broke and the Sim card got broken in 2. How can I get a replacement Sim card ?

Thank you.

Best answer by Oliver C

Hi there,

So the quickest way is to simply pop into a koodo kiosk or Telus store and purchase a new sim. They usually cost about $10. Once you have the sim, simply follow the steps in the link below to register it to your account and then it will be good to use 🙂

Alternatively, you can order a replacement online through your self serve account however it can take from 3-5 business days for it to arrive. So I recommend just popping by a store as it will be much faster 👍

https://www.koodomobile.com/en/help/koodo-sim-support

 

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2 replies

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  • Mobile Master
  • 1586 replies
  • Answer
  • March 12, 2025

Hi there,

So the quickest way is to simply pop into a koodo kiosk or Telus store and purchase a new sim. They usually cost about $10. Once you have the sim, simply follow the steps in the link below to register it to your account and then it will be good to use 🙂

Alternatively, you can order a replacement online through your self serve account however it can take from 3-5 business days for it to arrive. So I recommend just popping by a store as it will be much faster 👍

https://www.koodomobile.com/en/help/koodo-sim-support

 


Forum|alt.badge.img+4
  • Mobile Master
  • 13562 replies
  • March 12, 2025

You can buy one online or at any Koodo retailer, and then you can follow the steps in the following link to complete the sim swap online:

https://www.koodomobile.com/en/help/koodo-sim-support?srsltid=AfmBOoq_5wbwR9oJPLNj1JNvHp4bx2WBI-r8vpHCC90NpPBC7chSjw_d