Tips, Tricks & Troubleshooting

Crossed into U.S. and system connected automatically. Connection dropped some time later and have now been 4 days without phone or message capability. Have U.S. / Canada coverage and a Samsung Galaxy AO 5s phone which I’ve used down here as recently as Feb. WTH(eck) is going on? 

My internet has been out for days and reach a human being. Just cycles between an ineffective app and hangs up phone on me. Where is tech support. I’m about to cancel 

I have been travelling, and Koodo Does NOT work here.  I had a prepaid account with an eSIM.   I got someone in Canada to purchase a couple Vouchers for me, but I cannot log into the Self Serve because it needs to send an authorization code to my phone number that DOES NOT work here.  I was able to sign up for a new eSIM monthly account with a $10 monthly rebate AND a perk.  I want my old number back as ALL of my security, accounts, emails and contracts use that number.  When we were able to log in, the account information does not reflect the $10 off I was supposed to get AND it charged me for a Sim card when I specifically requested an eSim.  I am travelling back tomorrow and need my old number.  Who can help?

I have just switched from Altima to Telus. On the Telus modem, LAN light is blinking amber other lights are green. I have internet. Should I be concern? What could blinking amber light on LAN means?

I switched to Koodo so as to use wifi calling as we have starlink because our cell booster has trouble this time of year due to tree growth and spring foliage. I had been a Public Movile user up to now.  But I am disappointed because when I activate wifi calling with koodo the phone call still breaks up. Why.  Our starlink internet service works well. 

Why is it that two weeks ago I had zero problems with my network service, and now I am constantly receiving the notification that says Network (koodo) unavailable? I have tried all the steps to troubleshoot and to get this to stop happening. It is extremely frustrating because it happens constantly while I'm in my own home. I do live near the border, but it doesn't make sense why my service has been great for years until a few weeks ago.

Voice memo speaker isn't working properly on my IPhone 16. I pay for warranty every month, who do I contact to get this fixed ? 

Only the first green light will turn solid. I have tried resetting the modem. Any ideas welcome!

What can be done? Outside my apartment building in downtown Almonte ON K0A 1A0 I get no signal. Can’t use maps to plan my route until I drive around the block. Inside downtown restaurant “Joe’s Italian” no signal (not unexpected). Walk outside, walk 20 metres away, still no signal. Koodo customer service suggests changing SIM card (Google Pixel 6a) so I did it. No improvement whatsoever. Time to seek out a new provider?My wife the same with her iPhone 12 mini.

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also reading comments here that say people are being charged over and above the $60 paid for the pass. I also got an email and text saying I added more data that can be used before the end of my billing cycle (which is three days from now). Koodo makes it all sound so simple.  I tried the agent chat and the connection keeps disconnecting and I’m not getting an answer. Frustrating.  Is the pass I just bought actually going to work on June 15 when I land in Europe and am I going to be charged over and above the $60 I paid assuming I don’t go over my monthly data plan? I have loads of monthly data. Thanks!  

I've been billed by busuu for a subscription that was not authorized.I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

Can’t add a perk for a new line. Requested a call back from CSR (twice) but no response. Getting ready to look for another service provider 

Im trying to set up wifi calling on my phone. My phone number is not recognized by the koodo site when I enter it. My device appears to be VoLTE compatible. 

Headed to Balkans, plan to get an esim. Can I receive texts to my Koodo number with Koodo data turned off and not risk Koodo roaming charges?

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data. 

I just bought a CPO Iphone 15 and from my understanding from the description it says they function like new. one of the first things I did when I got the phone was check the battery health and it is 85% and has been cycled 347 times with a first use in Dec 2023. Is this normal that the batteries arent replaced? The phones works fine just curious if this is normal or if the battery shouldve been replaced during the refurb process

Hello, trying to add a line to an account I already have. Also, I have the physical SIM sitting in front of me when I try to add, trying to add a line to an account I already have. Also I have the physical SIM sitting in front of me when I try to add a new account there’s no option to use a physical SIM that I currently 

I just purchased the Sonim XP3 plus 5g through Koodo. The phone was delivered 2 days ago. I took the Koodo sim from my iPhone 15pro and put it into the Sonim. We live rurally with no cell service, wifi calling is all we use at the house.When I go to toggle on the wifi calling where it says "off” it just bumps me back to the settings menu and doesn't change anything. I've tried this while connected to wifi and lte at the same time. Didn't work, went into the local Telus/koodo store today and she couldn't figure it out. She told me to call Koodo. After an hour on the phone I was told the Sonim XP3 plus 5g phone does not support wifi calling? Surely the agent was mistaken. I'd rather not send in this brand new phone if I've been ill advised. Can someone please advise whether this phone should support wifi calling? It does on other networks and the option is in the settings menu. Thanks for any help.  

Can I pause call control? 

I subscribed to Stream+ Premium and was able to set up Netflix and Prime but the activation link for Disney+ seems to be broken I just keep getting an error that says the activation page is unavilable and it redirects me to sign up and pay for Disney+ Anyone else have this issue and how do I fix it?

i have an iPhone 6 need to unlock someone please help me

Does this router allow you to access it’s settings? I would like to change the admin/wifi passwords and set up a guest mode network. Is that possible with this router?

Hello Community, I just got this Motorola Moto G54 5G Power Edition Model Number XT2343-6 on Walmart.ca and want to know if it works 100% with Koodo Mobile in terms of VoLTE and 5GThank You 

I am trying to make a long distance call from Canada to the Phillipines (I know it will be expensive).    When I dial, I keep getting a message that the call cannot be completed as dialed.  The number I am trying to dial is 63 2 8886 4674 (it’s a government number).   I have tried dialing it two different ways011 63 2 8886 4674+63 2 8886 4674Am I missing something?, like maybe a 1 or something.  The above is per A.I.I so have the International Long Distance Addon.