Tips, Tricks & Troubleshooting
Learn about your phone and how to resolve common issues
- 778 Topics
- 2,825 Replies
Hi,I'm traveling for 3 weeks to the UK so I thought the easy thing to do was to get a sim card for the month but it's not working. I tried restarting the phone, reseting the APN data, toggling on/off airplane mode and data usage but nothing works. The phone is unlocked since I can do phone calls and text. We purchased a second sim to try in my girlfriend's phone and both sim card works on her phone and neither works on mine.My phone model is a Samsung galaxy s8. The rep here told me that most likely its on Koodos side or something is wrong with the phone. Any help appreciated.
I have been trying forever to talk to a customer service human. I have been a customer for ever and now found out that my 250mb / $35 plan is been offered 3gb for the same money but no one offered it to me and can't talk to someone that will upgrade my plan. I'm going to look to another provider that offers me better service as they don't treat their customers well
Out of 2 lines activated on Sunday, 1 number transfer remains stalled. I called the Porting dept. but the temporary number shows no active transfer request but the Self Serve page says it’s “In Progress”.Can someone at Koodo PLEASE reset the transfer so I can port the number?!
Hi,Does anyone have any idea how to speak with Koodo rep. I am trying now for more than one week with the virtual assistant but unfortunately I got only one reply “the customer service is too busy” it’s illogical that a customer not able to contact customer service.Thanks in advance
Hi,I am a new customer, got my SIM card last Friday and the card did not work. I went to get a new one in store. Now I need to activate my new SIM card. I started the procedure at “Change your SIM card” in Mobiles services, the problem is that after entering the new SIM card number, I need to get a verification code. I can’t get it by text because the old SIM card does not work and I don’t have any other phone number in my account, but I can’t have it by email because it says that “Your email address must be active for 48 hours”. My Koodo account with the specified email has been created more than 48 hours ago and I still get this message. What do I do? This is quite frustrating.Thank you
I have followed the advice of the various threads here and have had no luck. I had a callback scheduled for today to try and get some help but nobody called. I have lousy reception where I live (I stayed in the one area I get reception for over an hour waiting for the callback) so I depend on wifi calling. Can a rep enable VoLTE or something? I have a Pixel 6 Pro if that helps. Thanks
I signed up with Koodo over the weekend and received a temp #. I went onto self serve as was able to port in 3 of 4 numbers from Telus to Koodo.I spoke with a rep with Koodo today, who said that i need Telus to manually approve the port as the 4th number had an issue which i was unaware of when i did the port from self serve. i followed the steps like i did for the other 3, and all seemd good. i replied to the test “yes” to port out to Koodo, inserted the koodo sim, and threw out the Telus sim. found out a few hours later, that the port did not work, and i need to resubmit. i some how got koodo chat bot to schedule a call for today at 9am.. they resubmitted the request, and transfered my call to Telus to “manually approve the port out” ive not been transfered from one person to another person saying that the only way is to reply back to the test to port out..need some help from KOODO and TELUS together to complete this. the reps i keep getting transfered to at telus are no understan
Hi~Just joined Koodo over the weekend and realized that I can only receive texts and calls from those on the Koodo/Telus network, or from phones that are also Google Pixels. I can make phone calls out, but can’t receive calls nor can I send/receive texts from other providers. Phone calls to me go straight to voicemail.How do I fix this issue, so I can receive calls and texts from other providers?Thanks.
Hi,Recently transferred to Koodo, but text messages doesn’t work.Voice Is ok Data is ok iMessage works with email as identifier, but number fails to be activated I did all the community has posted - reset network, activate via wifi etc.. doesnt workmy issue is similar to this post - which asks for a reset and retransfer of number, how do I do that? scheduling a rep takes 2 days. thanksSteven
Recently signed up with Koodo with a BYOD. I am able to receive iMessages but not text (SMS) messages. I’ve looked through my settings but can’t find anything that looks helpful. I’ve restarted my phone, and that hasn’t worked either. Has anyone run into this issue? If so, how did you fix it?
I went to greenmobile store to port my Fido number to Koodo. I was told that Porting is done and I just need to put the koodo SIM once Fido SIM is inactive.I did the same , but Koodo didnt activate the SIM yet.. It has been more than 48 hours (Since Friday 4PM) .My number is still inactive.I went to store again yesterday, they raised another request and gave me temp number. Now when I called them today , I was asked to wait for another 48 to 72 hours.Everytime I call Koodo customer service , they either transfer the call which gets disconnected after sometime or says it will be activated within 2 hrs.Such a bad experience. Dont know when I will get my number back again.Can anyone help.
Hi,I can turn on wifi-calling on the Samsung Galaxy S21 on Koodo.However, it is defaulted to Mobile network preferred.How do I change it to “wifi network preferred”. There isn’t an option that I can find. I need it to be consistently on wifi network when the mobile signal is weak.Thanks.
I cannot schedule a callback using the Koodo Assistant. There is an overage charge on my bill for “Long Distance - Domestic phone” for a Canada Long Distance call when I have unlimited Canada-Wide on my plan! How can I speak to a representative when the callback scheduling is currently bugged?!
Hi I was wonder if it’s just my city that gets a maximum of 2 bars but usually only shows 1? Been with Koodo for around 15 years and never had this issue but I do now and have called and told them about it and was told they would get back to me in a few days and that was a few weeks ago and they never called. So now I’m most likely gonna switch carriers and see if I can find better service.Here’s my issue and it’s not just my phone is everyone in the household having same issues. The internet is all over the place to not working or super slow to ok and I’ve noticed usually only 1 bar of service in most of the city when having issues. Works fine at home on wifi. is anyone else having similar issues? Has anyone tried going to say bell and had any diff results I know they use same towers but was wondering if service showed the same? Trying to figure out if Rogers is my only choice or not thanks for any feedback related to this kind of problem.
I see others have had some success in getting a rep to enable VoLTE on their account so they can enable WiFi Calling. I switched to Koodo yesterday and don't see the VoLTE option on my account. I have a Pixel 7 Pro that I am trying to activate. Would it be possible to get a rep to enable VoLTE on my account? Thanks.
Hi,I ported my old Rogers number last night to my new Koodo account. I can send and receive phone calls using the ported number. I can also receive texts sent to my ported number.However, when I send a text, it shows up as being sent from my pre-ported number, not the number I’ve ported over and want to be used.How can I get this fixed? I not excited to wait 2 days for a callback via the chatbot.Thanks,Garrick
Been with Koodo many years, my plan originally had the unlimited International texts and pictures, it worked all the time.At sometime since October 2022, sending pictures does not work, the screen shows it keeps loading but never sent, which is not succesful.Just wonder why because my plan which was changed recently, still nclude texting and pictures, and I was just trying to send pictures via text to local numbers.I read some thread about it but do not quite understand the difference between MMS and picture texting. If MMS and picture text are different, then how am i supposed to picture text without MMS?Besides, where can I track my international minutes usage via self-serve? My friend with Fido does not have to deal with all these problems. Everyone from Koodo who got that unlimited or 1000 mins long distance add-on has to schedule a callback from Koodo or visit the store to get the sales rep to call Koodo to fix it (by adding the pay per use int. Long d mins add-on in order to use
Hello.I had issues porting my number from virgin mobile but after rep assistance it is now ok. My problem now is enabling the wofo calling. I already have the VoLTE option added in my ad-ons. But when I try to enable the option I get a message that the number doesn't match Koodo records. Any recommendations? Callback? I have S21. Thanks!!!
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