Tips, Tricks & Troubleshooting
Learn about your phone and how to resolve common issues
- 942 Topics
- 3,843 Replies
I was typing a comment to post about an earlier issue and this pop up showed up asking me a few questions. After being done, there was no way to get it to disappearUsually when a company wants feedback, they say to stay on the site and do the survey when done. This one seems to big for the page (whole image showing) and because of this, I had to shut the tab and start over with my previous inquiry..
I recently got a Koodo home phone plan but the service has been intermittent. Sometimes it works well but unexpectedly it will not let me receive or make phone calls. I have tried the “reset” of taking out the SIM card and battery but that doesn’t fix the problem. The hub is not close to any electronics that might interfere with the signal. I usually have one or two bars as the cellular signal.
So this has been happening with my Koodo service for...I dunno, a decade. I’m in New Brunswick, and often, when someone calls my iPhone from Ontario, it goes straight to voicemail, and doesn’t even show a notification until the ‘new voicemail’ notification comes up, then you can see the ‘missed call’. So far, it’s only been calls from Ontario that do this. And it’s inconsistent. It’s happened on 3 different iterations of iPhone. It is not due to them being blocked numbers….It’s super weird. Any ideas?
Hello,I recently changed my mobile phone plan to the new 5G plan offered from Koodo on my Koodo-bought "Samsung Galaxy S20 Ultra 5G" but it doesn't seem to give me the 5G option/signal network anywhere. That's literally the only reason I switched over the new plan since I had originally bought this 5G phone from Koodo for that specific purpose.I live in a 5G covered area. Tried to restart my phone, reset my Network settings, remove/re-insert my SIM card to no avail. I saw another post about someone with a S20 FE 5G having similar issues where multiple people with that same phone are having this issue too, but no one with my phone model specifically so I decided to see if someone else here has this issue.My partner has a Samsung S21 Ultra and she gets 5G network some times randomly without even being on the Koodo 5G plan (she still has her old 4G plan). She sees the "5G/LTE/WCDMA/GSM" mobile network option on her phone but I do not, I only see "LTE/WCDMA/GSM". Is there something I'm mis
My Koodo mobile reception is VERY poor (typically -118 dbm or worse) at my home inside my house. The people I'm talking with are always complaining that my voice is "choppy" with periods of missed phases or dead spells. I am constantly saying "can you hear me now".Sometimes the slightest movement on my part causes a dead spell. I can always hear them perfectly. This happens with many different people ... and it is ALWAYS my talking that is interrupted or dropped. Sometimes the call is dropped and has to be reinstated. I have WIFI calling enabled and when the call is via WIFI there is not an issue. However, it seldom uses WIFI even though it should always be invoked due to the pitiful cell reception inside my house. Is there a way that I can force it to use WIFI calling? How does the system "decide" which path to use for a call? The algorithm for this decision must be VERY inadequate.If a viable solution is not available I will have to look at other mobile providers since my current sit
I recently purchased a Koodo Simard and ported in my number from Freedom. However, the Koodo technical support person did something wrong, and the porting process was not done correctly. So, my previous number from Freedom is now canceled and I am stuck with a random phone number that Koodo gave me. Despite this, no one at Koodo customer service or technical support has been able to help me resolve the issue. To talk to a person at customer service I have to go through a nonsense bot loop to get a call back from them. And then when I get a callback, the rep puts me on hold for two hours and just hangs up after they cannot solve the issue. This is the worst provider that I have ever seen. Please stay away!By the way, I also cannot access the self-service portal and they are not even helping with that. It is truly a shame!
Hi :) Recently moved back to Canada and am in Alberta at the moment but moving to BC in a few weeks. Is it possible to get a SIM card with a BC number while in Alberta? Or do I need to get an Alberta number for the weeks here and then change it when I move? I have my own device. Thanks!!
Hi there.I just transferred my number to Koodo and I have limited signal at my home. Can I enable Wi-Fi Calling for use at home? I followed your https://www.koodomobile.com/en/help/wifi-calling page, but it says to contact Koodo to enable. Searching this forum others have had VoLTE added to their account and then they can enable Wi-Fi Calling. Thanks.
It has been 6hours applying porting out my koodo number to another carrier, but the status still pending…what can cause such long waiting? I have called the porting line and the rep just said it is in progress.i have just a bill issued yesterday and i have not yet settled, will this be an issue preventing me to port out the number? I just want to wait until koodo issue me the final bill to settle the outstanding.any one have any idea on this? Thanks
A few days ago my data ceased to be usable. I have over 10gb of data usage left on my account this month. I did a speed test and am receiving 2mbps. I have not changed my phone, my plan or my location. My phone is 2 years old, everything else still works just fine. I have restarted it and taken out and put back in the sim card.
Hi folx,I have a new phone and although I can send pictures through text, I cannot send longer texts.Things I've done so far:* Checked that MMS is switched on* Checked that my data is enabled* Checked that my data is working* Tried numerous times to hit resend* Turned power off* Cleared cache of my messaging app* Cleared memory of my messaging app* Cleared cache of all of my apps* Factory reset I've read just about two dozen articles in trying to fix this issue to no avail. Any new ideas would be appreciated.
This can't be normal! I've been having issues with my phone for a few days and these is my most recent speed test. I've restarted my phone with absolutely no difference. I believe that there is a way to restart the network itself but you know how easy it is to get a hold of anyone at Koodo to help 🙄
The basic messenger I've been using for years now won't display images or videos but instead offers a downloadable link, which I can never download. "Tap to download", then I get "Mobile data is turned off. Check your settings." when I tap it.I've never had data, I only use wifi. I'm not very knowledgeable when it comes to all this so a little advice would be appreciated. I'm using a Samsung A03s. Thanks.
Hello,In an ideal world, I’d like to use two SIM cards for the same account (1 in a phone, 1 in an LTE router).Question 1: is that an option? For the time being, I’d like to at least be able to try out my LTE router and see if it works as I expect. My phone currently has a nano SIM card and I managed to find a micro SIM card that came at the same time but that I had never used. Question 2: Can I use that micro SIM to try out my router without messing up the SIM that I use on my phone? Will trying out the Micro SIM deactivate my nano SIM somehow or get me to be charged twice?Thanks in advance!
I have a pixel 3xl and have been using it as a hotspot for over a year now. I have recently moved, and am less than 100 meters from a cell tower.Since moving I am encountering DNS issues when used as a hotspot. Most of the time the connectivity is great, however I am encountering situations where some urls will be reachable and others not. This happens for up to 10 minutes at a time.I have changed my DNS settings (from automatic to 126.96.36.199) in windows 11 to determine if that’s the issue, but that hasn’t alleviated the symptoms. Windows Diagnostics tool states that it’s a DNS issue, and the responses I am getting from failing browser-based requests are along the same lines (for example: ERR_NAME_NOT_RESOLVED).I have tried multiple different computers and am experiencing the same intermittent issue, although I haven’t noticed this issue on the phone itself… any help identifying the issue would be much appreciated!
Hi I'm a new Koodo customer and ported my number recently. Having this issue when enabling wifi calling. It says my entered phone number doesn't match records. Im postpaid customer. I read on here that VoLTE needs to be added on but I cant see that option under my self serve. Can somebody please assist me with this request. As without wifi calling I have no network where I live.
A number of years ago, I opted out of text message promos, and seeing some of the deals people are getting, my family included, I would like to opt back in. I already signed up for emails, but seeing things like people getting extra gigs has got me wanting the text offers as well. Is this possible?
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.