Tips, Tricks & Troubleshooting

About 3 months ago I stopped receiving 2fa codes from a financial services supplier of mine in the US.  I engaged with their support and went through my setup with them and couldn’t find any problems.  Their support suggested talking to Koodo.I updated my 2fa profile entry with my supplier to use my wife’s Koodo mobile number and I received 2fa codes every time.  What’s going on?  Does Koodo block certain 2fa codes?Thanks for any experience of ideas you can share. 

So we bought the ad free stream package, everything seems to work and validate except Amazon prime.  when I go to validate the link; it says it doesn't exist, did I just get scammed?

I upgraded my phone and added a new line to the old phone for my mother. I set the eSIM and the phone worked. I then did a factory reset to give it to her fresh and the eSIM was not saved. I tried to add it again. No notification after multiple tries over multiple days. I was never given a QR code and none showa in self help. I am not really sure what to do. I've tried everything Google searching and AI can find.

I got a new iPhone through Koodo and I’m trying to transfer the eSIM but it doesn’t work 

First of all. I have received an e-mail to have an offer about the IPhone 15 Pro max for 16$/month. I try to get to the offer, it refers to me to the 15 pro. I contact Koodo chat, they tell me no, it’s an error. Whether it is or not,  if it appeared one my screen as is, I’ve sent you multiple e-mails personally with proof of it, I spend 4 days being called by customer service for them to say we can’t find the e-mail THEY SENT ME in the system and do anything is ridiculous. The Consumer Protection Act is applicable here. Why send me an offer that you can’t even apply or give me. To seem like you care about your cutomers? I am deeply disappointed in koodo’s repeated behavior, after being a 10+ year client, knowing this is a general issue for many customers at koodo.

I just changed my Koodoo mobile plan and now my unanswered calls aren’t going to my voicemail. When I call the voicemail it is still set up.

I borrowed a friend’s older Samsung device (Galaxy S23-FE) to test an app. It hadn’t been wiped so he could sell it, so it still has his accounts on it.  I took the Koodo SIM out of my iPhone and put it in the Samsung.  It sees a cell signal but doesn’t connect to Koodo, so I can’t do anything.  The phone isn’t blacklisted (check device.ca) and being Canadian I don’t think it can be locked to a carrier.  How can I confirm that?  Anyone know what step I’m missing?  Thanks

I have a Pixel 8a, which supposed to have a 5G capability. Unfortunately, the only network available is LTE+. I tried the network reset and phone restarts. Unfortunately, nothing worked. 

My phone will not allow me to make phone calls or receive phone calls.   iPhone.   Phone is not hooking up to Koodo- says no service.

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number."  Please help! I need to be able to use my phone for work and can't figure out how to get it working. 

I am Koodo phone user.  I recently received a tablet that has  wifi and 5G connection as a present.  Can I get a data only plan thru Koodo for a tablet I didn't buy thru them?   If so, How do I go about activating it??

How do I get rid of getting Amr for voicemails without getting rid of the preuim voicemail?  

I just activated and ported my phone number to a new activation on Koodo. I didn't receive a push notification or email with QR code which means I can't receive call/text. 

So I came back to Koodo after everything on my account fixed now my call display plus doesn’t work anytime anyone who’s a rogers customer has there name customized always used to show there. Now it’s just say the province and the phone number why does Koodo have so many problems like ugh. i miss when Koodo was just a simple easy to use company now it’s just difficult. all my friends have caller id setup to show there names but this crap is annoying man Telus seriously fix it I have already missed like 3 calls from a bylaw officer. now I don’t know the persons name who is calling most of the time.

Don’t know why the past 3 months only my data is getting all used up and phone paused 

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

Do I need a cable from the wall to connect to the router in order for the wifi to work?

What can be done? Outside my apartment building in downtown Almonte ON K0A 1A0 I get no signal. Can’t use maps to plan my route until I drive around the block. Inside downtown restaurant “Joe’s Italian” no signal (not unexpected). Walk outside, walk 20 metres away, still no signal. Koodo customer service suggests changing SIM card (Google Pixel 6a) so I did it. No improvement whatsoever. Time to seek out a new provider?My wife the same with her iPhone 12 mini.

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also reading comments here that say people are being charged over and above the $60 paid for the pass. I also got an email and text saying I added more data that can be used before the end of my billing cycle (which is three days from now). Koodo makes it all sound so simple.  I tried the agent chat and the connection keeps disconnecting and I’m not getting an answer. Frustrating.  Is the pass I just bought actually going to work on June 15 when I land in Europe and am I going to be charged over and above the $60 I paid assuming I don’t go over my monthly data plan? I have loads of monthly data. Thanks!  

I've been billed by busuu for a subscription that was not authorized.I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

Can’t add a perk for a new line. Requested a call back from CSR (twice) but no response. Getting ready to look for another service provider 

Im trying to set up wifi calling on my phone. My phone number is not recognized by the koodo site when I enter it. My device appears to be VoLTE compatible. 

Headed to Balkans, plan to get an esim. Can I receive texts to my Koodo number with Koodo data turned off and not risk Koodo roaming charges?

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data.