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line not activated

  • March 28, 2026
  • 2 replies
  • 24 views

First line - port from Rogers, no problem, done and got a welcome text in 30 mins. 
 

second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though. 
 

But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data.
 

Best answer by Tmcs

I have resolved the issue scanning a QR code to find the esim that wasn't installed

2 replies

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  • Mobile Master
  • March 28, 2026

Hi there,

to confirm, since porting the line with Telus, have you inserted the koodo sim card or still have the Telus sim card in the device?


  • Author
  • Rockstar
  • Answer
  • March 28, 2026

I have resolved the issue scanning a QR code to find the esim that wasn't installed