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Question

unauthorised third party billing

  • May 7, 2026
  • 2 replies
  • 21 views

I've been billed by busuu for a subscription that was not authorized.

I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

2 replies

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  • Mobile Master
  • May 7, 2026

You will likely need to reach out to their email address at team@busuu.com or fill out the contact form here to cancel your subscription. https://help.busuu.com/hc/en-gb/articles/16466204976785-How-do-I-cancel-my-subscription


Koodo
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  • Official Rep
  • May 7, 2026

Hi ​@Elcondorpasa, we’ve blocked third party purchases for your lines. If you need to contact Busuu, you can reach them at 1-437-536-9235 or via email at client-ca@busuupromotions.com.