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unauthorised third party billing

  • May 7, 2026
  • 2 replies
  • 61 views
E

I've been billed by busuu for a subscription that was not authorized.

I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

Best answer by Koodo

Hi ​@Elcondorpasa, we’ve blocked third party purchases for your lines. If you need to contact Busuu, you can reach them at 1-437-536-9235 or via email at client-ca@busuupromotions.com.

This topic has been closed for replies.

2 replies

M
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  • MilkyWay
  • Mobile Master
  • May 7, 2026

You will likely need to reach out to their email address at team@busuu.com or fill out the contact form here to cancel your subscription. https://help.busuu.com/hc/en-gb/articles/16466204976785-How-do-I-cancel-my-subscription

Koodo
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  • Koodo
  • Official Rep
  • Answer
  • May 7, 2026

Hi ​@Elcondorpasa, we’ve blocked third party purchases for your lines. If you need to contact Busuu, you can reach them at 1-437-536-9235 or via email at client-ca@busuupromotions.com.

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