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people see me Texting from OLD OLD number

  • Nov 19, 2025 8:10 PM UTC
  • 5 replies
  • 165 views

SuperHelpME

people see me Texting from OLD OLD number, I get texts to my new number... but send text from old old number I had.

Best answer by Oliver C

In your device settings, have you tried clearing the app data and cache for RCS chat? Try this and restart the device, it can sometimes fix the issue. It is a common problem with the app when a different number is used from what it had before.

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5 replies

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  • Mobile Master
  • Nov 19, 2025 8:15 PM UTC

Which device are you currently using? Did you recently port over to Koodo? Have you restarted your phone after the port transfer?


SuperHelpME
  • Author
  • Coach
  • Nov 19, 2025 8:24 PM UTC

S24U, Same SIM card from the dawn of time.

PS: under RCS chats its showing the number they see, 

 


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  • Mobile Master
  • Answer
  • Nov 19, 2025 8:34 PM UTC

In your device settings, have you tried clearing the app data and cache for RCS chat? Try this and restart the device, it can sometimes fix the issue. It is a common problem with the app when a different number is used from what it had before.


SuperHelpME
  • Author
  • Coach
  • Nov 19, 2025 8:55 PM UTC

s/koodo support was a big help,... clearing the app data and cache, that worked! thank you 🤗


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  • Mobile Master
  • Nov 19, 2025 9:07 PM UTC

No problem! Happy to help 🙂