no signal in koodo after porting

Are you a prepaid or postpaid customer?

As well, is the Koodo temporary number still working in your phone? Have you tried to reset network settings of the phone?

Hello dinh

thanks for you input no my temp no is not working although i have swapped it online it says successful. I haven’t reset network settings yet is it possible for you to guide me to reset my network? Thanks. 

Regarding the network reset, Which phone are you using?

So just to confirm, did the Koodo SIM work before in your current location? That is wierd to hear that you didn't have signal. Typically you should still receive signal either on the temporary or transfered number. Are you currently residing in Canada?

To reset network settings : 

For Apple (iPhone) devices:

1. From the Home screen, tap Settings

2. Tap General

3. Scroll to Transfer or Reset iPhone

4. Tap Transfer or Reset iPhone

5. Tap Reset

6. Tap Reset Network Settings

7. Tap Reset Network Settings again

For Android devices:

1. From the Settings screen, scroll to General management

2. Tap General management

3. Tap Reset

4. Tap Reset network settings

5. Tap Reset settings

6. Tap Reset

Note that resetting will wipe your Wi-Fi, cellular, and VPN settings back to factory defaults, but it won't delete your personal data like photos or apps. You'll need to reconnect to Wi-Fi networks and re-pair Bluetooth devices afterward

Also check if the porting process is fully completed on Koodo’s network. Porting can take up to 24-48 hours to finalize even after you replied “YES” to the confirmation text. If it’s been over 24 hours and you still have no signal, the port may be stuck or not fully activated yet. You’ll want to wait a bit longer, and if after 48 hours the problem persists, you’ll need to contact Koodo to check the port status or request a port restart. 

I have tried it but it didn’t work im using iphone 14 pro max location in Ontario. Trying to call koodos customer support but no answer. 

Call Koodo’s porting department at 1-844-232-7678 from another phone to verify port status and request manual activation or troubleshooting. If calls route to Koodo Assist without help, use the Koodo Assist chatbot to schedule a callback to a different number to reach a rep who can refresh or complete the porting process.

Just wonder there is an update on your line. What was the status on the top right of your phone screen? If it is SOS (or Emergency use only) I would recommend you visit a Koodo kiosk and ask. There is a chance that the SIM was deleted or wasn't activated properly in your device.