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New Edge 2025 - No Login on banking app

  • December 13, 2025
  • 4 replies
  • 69 views
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My wife and I each received our new Motorola Edge 2025 phones from Koodo. We installed our Credit Union banking apps on our phones. When you go to login a wheel spins for a second and then stops. There is no way to get the login screen to launch. I have researched online, even with AI help, to find a solution but so far I haven't been successful. It is apparently an issue with this model of phone since both phones have the same problem. Provincial Credit Union is the app. Anyone have a fix?

PEI snowguy

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    4 replies

    R
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    • Robert T
    • Mobile Master
    • December 13, 2025

    Try starting with the basics that often fix this:

    1. Clear app cache/data: Go to Settings > Apps > Provincial Credit Union > Storage > Clear cache, then Clear data (you’ll need to log in fresh after). Force stop the app too.
    2. Update everything: Check Play Store for app updates (search Provincial Credit Union). 

    Let me know if it works.

    Mobile Masters are NOT Koodo employees, we're just friendly customers tryiing to help
    Dinh
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    • Dinh
    • Mobile Master
    • December 13, 2025

    Can you open Chrome on the phone and try to log into the bank with it? If you can log into it normally, the issue wasn’t from the phone (or wifi network) but the app itself.

    A Koodo customer, opinions are my own.
      P
      • Peisnowguy
      • Author
      • Beginner
      • December 18, 2025

      Robert I had already done the steps you mentioned and others. Still no go. The web version does work but not as convenient. I contacted the developer of the app and they have an open ticket regarding my model of phone. I guess I'll have to wait till they have a fix.

      M
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      • MilkyWay
      • Mobile Master
      • December 18, 2025

      Could it be possible that you installed a VPN on your phone, which may have affected your settings? Is there any way to disable it to see if it works?

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