Tips, Tricks & Troubleshooting

Hello Community I am having one heck of a time as a new Koodo prepaid customer.  Firstly, I could not  even login to this community to post with my account.  It just kept sending me in circles and asking me to login over and over and over so I had to use my Facebook login. My main beef, though, is with the supposed call forwarding.  Signed up for 365 prepaid  plan.  Said it included call forwarding.  As soon as I switched from Public Mobile, my number starts getting spammed with junk calls.  I immediately go into the phone and try to send them to a fax number like I had previous only to find out that I can’t do conditional call forward on prepaid!  Talk about false advertising!   So I’ve basically been duped, I’m locked in for a year, and here I am with a business phone getting spam calls constantly cluttering up my voicemail.  To say I am not impressed is the understatement of the year. Any solutions for this??  Surely, I cannot be the only

Is anyone else having a hard time reaching a rep? For a week now I’ve been directed to the chat, but keep getting the message “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” I’m not sure what to do now. I can’t reach Koodo by phone either. 

Almost a month ago after switching back from vacation mode, I found my number cannot be used to call or receive calls or texts anymore.  I arranged a call back from self-service, but never received a call. I assume it is because my number cannot be used. Is there anyway to reach Koodo other than your own number? Has anybody else experienced something like this after switching back from vacation mode?

I had previously put a phone into my shopping cart, but no longer want it. I see no way of emptying the shopping cart so that I am able to look at new phones. It won’t let me. Anyone know how to fix this? 

I like messing around with generic modems and I am wondering if koodo allows these modems to call after the 3g network shutdown?

We have been with Koodo for about 3 years. My phone is a Motorola. For some odd reason my network keeps switching from Koodo to Telus and it really buggers my phone up for texting. No one can seem to figure it out and it will randomly switch back. One of the weirdest things is that it won't even download any pictures from Koodo texts when they send deals.

I have swapped from Koodoo prepaid to postpaid via the online portal. everything seems to have gone through but I have no service, I am using an esim.I do have a voicemail from Koodo but no way to listen to it.Obviously want to get connected soon, don’t know if it just takes hours to properly change or there is an issue.Self serve portal says everything is fine.

I've been billed by busuu for a subscription that was not authorized.I've emailed them and they have not provided proper evidence of this subscription, and will not remove the $15 charge.Is there anything Koodo can do, seeing this is clearly a scam.

What can be done? Outside my apartment building in downtown Almonte ON K0A 1A0 I get no signal. Can’t use maps to plan my route until I drive around the block. Inside downtown restaurant “Joe’s Italian” no signal (not unexpected). Walk outside, walk 20 metres away, still no signal. Koodo customer service suggests changing SIM card (Google Pixel 6a) so I did it. No improvement whatsoever. Time to seek out a new provider?My wife the same with her iPhone 12 mini.

I am with Koodo but my Internt provider is Telus.Koodo does not seem to have a parental control app, but Telus does enable parental control via its Telus Connect mobile app.However, in order to login to the Telus Connect mobile app, I need a Telus account. I tried logging in using my Koodo email and password and that didn’t work. I tried registering a new Telus account, but it prompted me for my Telus account number, and providing my Koodo account number did not work.Any help is appreciated.

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also reading comments here that say people are being charged over and above the $60 paid for the pass. I also got an email and text saying I added more data that can be used before the end of my billing cycle (which is three days from now). Koodo makes it all sound so simple.  I tried the agent chat and the connection keeps disconnecting and I’m not getting an answer. Frustrating.  Is the pass I just bought actually going to work on June 15 when I land in Europe and am I going to be charged over and above the $60 I paid assuming I don’t go over my monthly data plan? I have loads of monthly data. Thanks!  

I've been billed by busuu for a subscription that was not authorized.I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

J'ai reçu mon matériel de connexion internet et je l'ai installé. Sur mon compte en libre service, on me dit que ma commande est encore en traitement. Quand pourrais-je retrouver ma connexion internet ?

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

Can’t add a perk for a new line. Requested a call back from CSR (twice) but no response. Getting ready to look for another service provider 

Im trying to set up wifi calling on my phone. My phone number is not recognized by the koodo site when I enter it. My device appears to be VoLTE compatible. 

Headed to Balkans, plan to get an esim. Can I receive texts to my Koodo number with Koodo data turned off and not risk Koodo roaming charges?

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data. 

I just bought a CPO Iphone 15 and from my understanding from the description it says they function like new. one of the first things I did when I got the phone was check the battery health and it is 85% and has been cycled 347 times with a first use in Dec 2023. Is this normal that the batteries arent replaced? The phones works fine just curious if this is normal or if the battery shouldve been replaced during the refurb process

Hello, trying to add a line to an account I already have. Also, I have the physical SIM sitting in front of me when I try to add, trying to add a line to an account I already have. Also I have the physical SIM sitting in front of me when I try to add a new account there’s no option to use a physical SIM that I currently 

I just purchased the Sonim XP3 plus 5g through Koodo. The phone was delivered 2 days ago. I took the Koodo sim from my iPhone 15pro and put it into the Sonim. We live rurally with no cell service, wifi calling is all we use at the house.When I go to toggle on the wifi calling where it says "off” it just bumps me back to the settings menu and doesn't change anything. I've tried this while connected to wifi and lte at the same time. Didn't work, went into the local Telus/koodo store today and she couldn't figure it out. She told me to call Koodo. After an hour on the phone I was told the Sonim XP3 plus 5g phone does not support wifi calling? Surely the agent was mistaken. I'd rather not send in this brand new phone if I've been ill advised. Can someone please advise whether this phone should support wifi calling? It does on other networks and the option is in the settings menu. Thanks for any help.  

Can I pause call control? 

I subscribed to Stream+ Premium and was able to set up Netflix and Prime but the activation link for Disney+ seems to be broken I just keep getting an error that says the activation page is unavilable and it redirects me to sign up and pay for Disney+ Anyone else have this issue and how do I fix it?

i have an iPhone 6 need to unlock someone please help me

Does this router allow you to access it’s settings? I would like to change the admin/wifi passwords and set up a guest mode network. Is that possible with this router?