Tips, Tricks & Troubleshooting

I recently signed up for Koodo. The sim number is temporary in my esim settings and I cannot update the sim via the website. I keep getting this error message:“This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.”I am getting frustrated and want to move out to another company. This process should be easy and without problems.Please fix it. 

In the main floor of my house, I have intermittent call quality issues- sound cutting out, jumbled robotic sounding audio, the other person saying they can’t hear me.  This is the most consistent area this occurs in but not the only time or place I have had it happen. I have tried troubleshooting before for these issues and usually don’t get much buy-in or follow up from Koodo aside from asking me to reset my network settings again. I have tried changing the SIM card, updating the phone, resetting the phone, resetting network settings, turning wifi calling on, turning wifi calling off. The issue doesn’t seem to be affected by doing any of these things. How do I get Koodo to seriously assess whether this is a network issue at my location when I just go through the same steps year after year with no change? I really don’t want to continue resetting all my Bluetooth and wifi connections from scratch every time I need to prove to them this issue is still occurrin

Someone, anyone, respond. How does someone get in touch with ANYONE from koodo? I am infuriated.

I’m trying to switch my daughters old phone number to Koodo and the self serve portal won’t recognize the old account number or the IMEI number I’m transferring from.i tried calling the phone number for help and it says a transfer request doesn’t exist for the number. I’m not sure what else I’m supposed to do to start the transfer.anyone have some ideas?

I just switched the code on I can't enable Wi-Fi calling on my two devices. The message I keep getting is this The number entered doesn't match our records. Please re-enter your number."Can anyone tell me how to fix this or enable it? It was quite easy with Telus and Rogers.Thanks 

Does this router allow you to access it’s settings? I would like to change the admin/wifi passwords and set up a guest mode network. Is that possible with this router?

I ported my number to Koodo yesterday, via eSIM method.  I am not able to make any outgoing calls although I can receive incoming calls.  May I know how to resolve it?

I enabled 5G in my Pixel 6 PRO Mobile phone, but still it is showing LTE onlyrestared Phone and SIM multple times, can see 5G option on Phone but  No change Contacted Koodo - Asks to contact Phone company (Google)Contacted Google - Asks to connect Service Provider ( Koodo) Ultimatly none able to solve the problem and as a customer struggling and paying extra for unused 5G connectionKindly helpThanksKrishnaC : **00

How do I stop koodo from sending me text in the middle of the night 

My Merku-0515 works but will not allow me to connect to Alexa or Hotbox. Please provide a clear solution or call **967.  Try 4:30 pm on Sunday, December 28th. 

A month ago, I bought a new dumb phone and   prepaid Koodoo a yearly sum for 400 minutes talk and 400 texts.  I do not have a data plan.I have  roaming turned off. and mobile data turned off in my phone.  I just looked  at my data usage for the first time since getting the service a month ago. I noticed that every evening between 9 and 9:30pm there is an entry for .02Mb of data usage. Upon further investigation, I found that the System OS is responsible for this data usage. Is this normal? Why is it doing this?   

I locked my eSIM by entering the sim pin incorrectly 3 times (I assumed it was the same as the physical card) and it now requires an 8-digit Puk code to be unlocked. I don't have access to any other phones and I have no means of calling a Koodo rep.

My wife and I have not had service since midnight last night or so. We cannot resolve this issue as there is no way to contact you folks other than by phone. You see there is a slight problem with needing to talk with you over the phone in order to restore our phone service as it requires our phone service to be active. So it’s a chicken egg situation because you have no email available so I’m stuck screaming into the void on twitter and here in order to have access to the service I paid for. 

I have subscribed to TELUS Films & Series on December 13, 2025.  I received an email this evening telling me I have not activated it.     How do I activate it?  

My wife and I each received our new Motorola Edge 2025 phones from Koodo. We installed our Credit Union banking apps on our phones. When you go to login a wheel spins for a second and then stops. There is no way to get the login screen to launch. I have researched online, even with AI help, to find a solution but so far I haven't been successful. It is apparently an issue with this model of phone since both phones have the same problem. Provincial Credit Union is the app. Anyone have a fix?PEI snowguy

Hello I have a SIM card. I want to check to see if it is valid to set up a new account. Also, if I already have the SIM card what is the process of setting up on your account

Hello, I am currently unable to access the internet on my phone. I checked my data usage and I have plenty left, I am also fully up to date on billing.  I tried to schedule a rep to call me, but I need to access internet to do so, and I have no access to wifi.  Please advise.  Thanks! 

On Thursday last week I went to the Koodo store and purchased a home internet plan. As far as I understand I was told that by today Tuesday I will receive a modem/router and an email with instructions how to setup the home internet myself. The modem/router arrived the next day on Friday. There was a sticker on the package with a web link where to get the instructions. The link took me to Koodo phone app download and upon opening it started with installation steps. I followed the steps and reached to a point where the lights on the modem should be DS: Solid Green; US: Solid Green; Online: solid Green; LAN: Flashing amber. but i got only the SD and LAN lights flashing and the US and Online lights are off. On that step I chose the options “I need Help” and “My modem has some lights flashing” which showed a message with troubleshooting steps starting with “Check activation statuscheck your email to make sure ISP has activated your internet service for your address. ...”The

Hello Community, I just got this Motorola Moto G54 5G Power Edition Model Number XT2343-6 on Walmart.ca and want to know if it works 100% with Koodo Mobile in terms of VoLTE and 5GThank You 

I am trying to make a long distance call from Canada to the Phillipines (I know it will be expensive).    When I dial, I keep getting a message that the call cannot be completed as dialed.  The number I am trying to dial is 63 2 8886 4674 (it’s a government number).   I have tried dialing it two different ways011 63 2 8886 4674+63 2 8886 4674Am I missing something?, like maybe a 1 or something.  The above is per A.I.I so have the International Long Distance Addon.    

people see me Texting from OLD OLD number, I get texts to my new number... but send text from old old number I had.

I got an email from Koodo regarding improve security and talking about enabling MFA or 2FA, but Koodo doesn’t allow to enable that setting, at least for me I don’t have the option.

Just purchased a replacement IPhone14 for my daughter. Transferred the SIM to the new IPhone 14. The cellular settings shows my daughter’s phone number, and shows the correct apn address, but it does not connect to the cellular network. Why? How do I fix this? 

Will a OnePlus 13 Global Edition will work smoothly with Koodo? Does 5G plans will work? Thanks. 

Hello everyone, I am away from any towns at work in a forest. I have cell boosters around me and I have four bars of cell service on my phone. I have enabled wi-fi calling. But I can’t get any calls or call anybody. I have strong wi-fi at my location. I was not able to call through regular calling at all since I came here. How can I enable wi-fi calling if I have no service from koodo?Thank you in advance!