I have swapped from Koodoo prepaid to postpaid via the online portal. everything seems to have gone through but I have no service, I am using an esim.
I do have a voicemail from Koodo but no way to listen to it.
Obviously want to get connected soon, don’t know if it just takes hours to properly change or there is an issue.
Self serve portal says everything is fine.
Best answer by auser123456
All sorted, just takes a few hours before they send you an email with the new esim, something they don’t tell you when you try to swap, and it takes a lot less time when you get a brand new number
+4Hi
We have looked into it and the migration to postpaid was completed.
Can you please check your email inbox and let us know if you are able to activate the esim using the steps we shared there?
All sorted, just takes a few hours before they send you an email with the new esim, something they don’t tell you when you try to swap, and it takes a lot less time when you get a brand new number
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