I Haven’t Been Anle Reach a Rep fir a Week

What issue are you experiencing? We may be able to assist you here in the Community.

hmm, have you tried re-visiting the page after clearing your cache and cookies or by using an incognito tab? Maybe that will clear the saved conversation from before.

In the meantime, what was it you were looking to get help from a rep for? Maybe we can help you here instead. If we can’t provide an answer for you, there is also reps on this platform who can assist.

Thanks for the suggestion Oliver. I gave it a go and got the same response. “

Let's get you back to the conversation

Just need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.”

I’ve tried on two other devices and still had no luck. I’m going g to keep trying for the rest of the day, and if I still can’t get through I think I will switch carriers. This is crazy that it’s been a week. Can’t tell you how much time I’ve wasted trying to connect. 

What is your question or issue?  Maybe we can direct you to a better path to get you your answer

If you are unable to schedule a callback through Koodo Assist, you can also send a message to a rep on Facebook Messenger or Twitter. https://m.me/Koodo 

Since you are not willing to explain your issue in the Community, I would suggest you to reach out to them directly for further assistance.

The issue is a plan change, but the rep I spoke with before offered one I can’t get online. I figure I’ll have to speak with a rep again to get the sane offer. It’s stressful because I’m taking care of plans for people other than myself 🤦‍♀️