Samsung sim manager shows old temporary number after port in

Just to confirm, have you received a SMS from Koodo saying your number transfer is completed? can you reset network settings of the phone to see if that can help?

As well, from your description, is SMS and calling working normally? 

Yep, I tried everything. And all call and text is working. Just sim manager won't update to new number 

If so, the issue might be with the eSIM itself. Can you try to turn off the eSIM, wait for a few minutes and turn it on again to see if that can help? If that doesn’t work, you might need a rep to look into that.

Yeah, I tried that too, and it's been over 24 hours since I port my number, I'm hoping tech support can just give me a new esim QR code to scan

Let me flag a rep here to see if anything could be done over the forum. 

Hi ​@pixielark 

If the old number still shows up, we can try a refresh from our end and see if this helps. Please let us know if you can turn off your phone for 15 minutes.

I ported over yesterday and experiencing the same with a physical sim. Not sure if it has any consequence though? everything else seems to be working.

Sure, I can turn it off now ​@Flo Koodo, please let me know when you start so I can count 15 mins

Sure, please turn it off now if possible!

If you want assistance on the community, I suggest starting a new thread.

​@Flo Koodo done, thanks 

Thank you ​@pixielark 

When you turn your phone back on, please let us know if the number is updated. Thank you!

​@Flo Koodo unfortunately it's still the temp phone number in my sim manager 

​@Flo Koodo actually nevermind, I just toggled airplane mode and now my number updated and shows the correct one. Appreciate your help

Thank you for checking!

Unfortunately, in this case, a rep from the technical support team would need to look into it further

You can schedule a call back with the virtual assist and ask to speak with a rep from the technical support team for further investigation.