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Question

I want to change plan, but can't go through from website, no button change click


I choose 34.99 cad plan, but website can’t go through, no button can click

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11 replies

Flo Koodo
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  • Official Rep
  • 5960 replies
  • March 10, 2025

Hi ​@judyzhai 

Just to confirm, are you following the steps here to change your plan https://www.koodomobile.com/en/help/changing-your-rate-plan?

If yes, can you please share a screenshot? Please mask any personal details as this is a public forum.


  • Author
  • Connector
  • 5 replies
  • March 10, 2025

Forum|alt.badge.img+4
  • Mobile Master
  • 29080 replies
  • March 10, 2025

Can you scroll down further to proceed?

What happens when you click the up arrow next to the perk and then try to scroll down?

 

Can you try to use a different browser?


  • Author
  • Connector
  • 5 replies
  • March 10, 2025

no space to scrool down. the scroll is full . I used chrom, it’s most popular browser.


  • Author
  • Connector
  • 5 replies
  • March 10, 2025

you can check the picture , on the right, the scrool is full.


Forum|alt.badge.img+4
  • Mobile Master
  • 29080 replies
  • March 10, 2025
Dennis wrote:

What happens when you click the up arrow next to the perk and then try to scroll down?

Can you try to use a different browser?

 


  • Author
  • Connector
  • 5 replies
  • March 10, 2025

I changed the brower, it’s same issue.


Forum|alt.badge.img+4
  • Mobile Master
  • 29080 replies
  • March 10, 2025
Dennis wrote:

 

What happens when you click the up arrow next to the perk and then try to scroll down?

 

 

 


  • Author
  • Connector
  • 5 replies
  • March 10, 2025

 It’s very easy acturely , I don’t understand what are you talking about.  


Forum|alt.badge.img+4
  • Mobile Master
  • 29080 replies
  • March 10, 2025
  1. Are you logged into to the community with your self serve account?
  2. What plan did you want to change to?
  3. What perk did you want to select for your plan?

 


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • 5960 replies
  • March 10, 2025

@judyzhai Can you please share a screenshot of the plan you want to switch to?


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