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Billing & Payments

All discussions about Koodo billing and payments.

1,109 Topics
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DoyourcrosswordBeginner

asked in Billing & Payments

Incorrect invoice to what was agreed on

Hi,Since opening my account two months ago, both invoices have been incorrect to what was agreed upon. Two iPhone 16 plans that should have been totalled as for the first line $55.38 ($29 service + $26.38 tab) and $49.38 ($29 service + $26.38 tab - $5 credit) for the second line have had invoices that exceed this by a significant amount. I am over paying close to $20 dollars for each iPhone 16 line for two invoices now. Could this please be addressed?Thank you

545

1 hour ago

marieheleneBeginner

asked in Billing & Payments

Wrong plan price

Hi! I signed up for the $27 prepaid base plan with unlimited calls & texts and 20 GB, with promotions for an extra 5 GB and the third month free (see pic). However, in my account it says that I’m signed up for that exact plan, but at $29 per month (see pic). I was also charged $29 (see pic). The website doesn’t even offer a plan at $29 per month (see pic). How can I correct this and be charged for the plan I selected at $27 per month? I don’t want to change plans in the Self-Serve on my own because I’m worried I’ll lose the promotions. Can you help?

724

5 hours ago

zackyBeginner

asked in Billing & Payments

outstanding balance

I was missing a few payments due to some reason，right now I try to log in to self service and pay up the balance，somehow and I just can’t log in to my account，is there any solution for that？

284

11 hours ago

maychercnConnector

asked in Billing & Payments

Long distance fee over charged

Hi Koodo reps, I was charged $55.80 for long-distance calls on my bill. However, my plan included 1,000 mins international LD, and the destinations I called are listed as eligible for free usage. Could you please explain why I was charged this amount?Also, I scheduled a callback, but after following all the steps, no one responded. I waited for 20 minutes, and then the call was disconnected. Thank you.

557

18 hours ago

VutangBeginner

asked in Billing & Payments

Incorrect Roaming Charges

Hi, I got charged a roaming charge on my current bill Dec 3th roaming charge, but there is no call or data activity for that period of a week. Can someone please reverse this charge? I have tried using the Koodo facebook messager but would get an authentication error. This is frustrating to not able to talk to a real agent.

253

20 hours ago

Robyn1998Coach

asked in Billing & Payments

Double Charged and Koodo Assist SUCKS

Koodo doubled charged me a bill I know I already paid and have proof I already paid but Koodo Assist is useless and I cannot talk to a human agent. Anyone else getting screwed over like this? Any ideas?

17418

22 hours ago

ilaudanBeginner

asked in Billing & Payments

charged for wrong number

74.80 was charged to our account for wrong number

152

23 hours ago

SeehiiRockstar

asked in Billing & Payments

Incorrect charges

Hello, I have received recently bill with 2 times Equipment Exchange $10.00Equipment Exchange $10.00I bought esim in a mall kiosk (paid 10$) a few weeks ago. And today I have received the bill which is 20$ more than supposed to be. Could someone help me to remove those charges?

526

1 day ago

Ziming PangAdvisor

asked in Billing & Payments

international calling

In "my add-on", it says "International Voice Roaming $0". So I supposed international long distance calls didn't cost extra, but the bill showed a shocking $241.2 for Long Distance - US/International Voice Usage. What's going on?

11217

1 day ago

JstevensBeginner

asked in Billing & Payments

2 tab charges on bill

I’ve tried to schedule a Koodo callback over the last few days, but it’s not working so I’m hoping to get an answer here. I just got a new phone. I was in the middle of a 2 year plan, so I had to pay my remaining tab balance and tab bonus on my latest bill.My old tab was $33/month. I had just under a year left, so the lumpsum tab payment remaining was $330.I just received my bill with this amount on it, plus my new tab of $62/month, AND an additional $33 on it from the old tab. I’m not sure why this additional $33 is on here - everything should be in the lumpsum for my old one or so I thought? If anyone has any insight, please let me know. Thank you!

352

1 day ago

BarecatBeginner

asked in Billing & Payments

new phone payment ending

My new phone was payed for in dec. but going back in my billing as far s sept. I can’t find any reduction in payment

131

1 day ago

Karen3697Beginner

posted in Billing & Payments

wrong us roaming charges

Please remove the roaming charges on ourDecember bill as we live on a border city and it constantly picks up US roaming. Thanks.

405

1 day ago

MelisaBeginner

asked in Billing & Payments

switching phones before tab or tab bonus reaches $0

So I have a tab and a tab bonus when I got my phone in the fall. But I still owe month on both tab and tab bonus. I'm bored of my phone and want to switch back to an iPhone. I understand I'm able to pay off my tab if I want to but I don't see an option to pay off my tab bonus. Am I even able to switch phones? What happens if I do?

254

1 day ago

D.LAdvocate

asked in Billing & Payments

$3000+ First Bill!

I was charged with a $3000+ first bill! I did everything Koodo asked and followed everything the reps asked me to do (returned phones on time canceled my lines afterwards etc….)I am frankly outraged by the “service” of Koodo and their incompetency in handling basic requests! Could someone from Koodo PLEASE take a look at this? I do not have the funds to pay for this and frankly would appreciate if Koodo took care not to completely destroy my credit score!

673

1 day ago

HelpmeescapethisscamcompanyBeginner

asked in Billing & Payments

cancel my plan

I can’t cancel this plan. I was told it’s going to be $35 a month and it’s actually double that. I should have been able to transfer my number but it comes up with error messages anytime I try. I can’t talk to any customer service and when I request a call back on the chat it asks my name then won’t give me a call back. There’s no other way to cancel? How is this legal? Help me be free of these scammers!!

242

1 day ago

AshleybrownBeginner

asked in Billing & Payments

billing issue nsf

Hello,I was charged an nsf fee, however, i changed my banking information a couple days prior, and there is money in that account. In fact, there is money in both accounts. I have now deleted my banking info because i feel this is not fair.Please fix this or provide me a phone number to call. thanks

232

3 days ago

ClapperxxxBeginner

asked in Billing & Payments

auto pay

I set up my sons phone for autto pay so I would get the discount fir his phone. The holiday special. And now koodo you took the whole bill out of his account when there was already a payment plan active for the passed due amount.niw my so who is only 18!! Is out his 197$ that he was saving. Of which you were not supose to take that money as the due date was not till the 8th or 9th of January!! It's only the 3rd and you took it out on the 1!well bright abd early on the 2nd of January. This is wrong. I had arrangements that I had kept to. You need to refund my son. I can prove it's his account si you can not say I'm trying to get out if paying the bill! Funny how I can not get a call back as your robot won't put me through to a rep. You get paid to have a computer do all the work.. when I ask for a live representative the computer shouldn't give me the run around. Ugh. This is the number 1 reason I never do auto pays but you had the special only if you auto pay. Very frustrating. Taking

303

3 days ago

joshwangBeginner

asked in Billing & Payments

Switching previous Streaming plans to Koodoo

I’ve just subscribed to the Koodo streaming services. I’ve used the activation info to link my current Netflix account.I’ve done the same for Amazon Prime however we previously pay $99 for the year (this billing happens in Feb). If Koodo is now taking over this will we have the same cheaper benefit as is advertised in the bundle deal? Should I change our amazon to monthly?

101

3 days ago

H2OueBeginner

asked in Billing & Payments

Missing $5 Autopay credit from Black Friday Special

Hello, I took advantage of the Black Friday Special for a free Samsung S24 FE phone which included 70 gb data plan for $45/mth less $5 if with autopay. I was already utilizing the autopay option at the time I took the promotion so I didn’t understand why I didn’t get the $5 discount and was still billed $45. Can you please investigate correct my billing going forward and credit back any portion of my missed discount? Thanks

251

3 days ago

Annoyed22

asked in Billing & Payments

auto pay

I set up auto pay but I have no idea when the payments will be coming out each month. Can it be set up to a Mastercard instead of bank account?

151

3 days ago

Sangeo SkBeginner

posted in Billing & Payments

Dealer 50% Discount

Hi Its been 10 days I have emailed the team with the signed employee form for the 50% discount. I have received the bill and the discount was not applied. Is there anything else should we do?

131

3 days ago

joshwangBeginner

asked in Billing & Payments

Being charged full price for first 3 days

I just transferred our service from another provider. We signed up end of December for a $39 plan. I’m being charged a full $49 (after tax and fees) for just Dec 27-30. There aren’t supposed to be activation fees. We just set the phone up today (Jan 3) Can you explain and how to I get support for this?

433

4 days ago

Chandrika8903Beginner

asked in Billing & Payments

bill paid but still isn't showing in self service

paid my bill on Jan 2 through my bank app because every time I try to add my credit card info into my self serve account there’s an error, so paying through my bank app was my best option. I'm a student. I cannot go out to my work without data.

251

4 days ago

wrh37000Beginner

asked in Billing & Payments

I would like to use an international credit card to pay my bills. How can I register these credit cards?

I am an international student who just arrived in Canada. I found that none of my credit cards work for payments. After reviewing the payment rules, it says I can contact customer service to register these credit cards. However, I can't find the way to do so. What should I do?

281

4 days ago

Al-wajudBeginner

asked in Billing & Payments

billing issue

Hello, I applied for Koodo online and I was told the SIM card will be sent to my home address which was correct and this was 5 months ago now am getting charges sent to my email for a service I never used or received every month.I keep sending replies back to them anytime they send me the charges every time no reply from them I even tried the live chat it’s not even helping. Pls what can I do about it again

304

4 days ago

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