I pay for 2 accounts, mine and my sons. Both were charged a $75 reconnection fee but neither phone was disconnected and I just sent $200 and now they have shot down my Internet and say I ow another $200!!! This is so crazy!
Question
Reconnection fee
Log into Self Serve > Billing & Payments to see if the $200 payment applied correctly. If balances still show owing, when did you make the payment?
Gather all payment and account details, then contact #227 to dispute the reconnection fees and clarify the account status.
By internet do you mean Koodo internet or your data for your phone plan?
If you mean koodo internet, it is a seperate subscription from your phone plan. If there was insufficient funds in the account when the payment was due, then like any subscription, it gets cut off.
If its for data, even if you paid $200 you normally have to pay the full past due balance in full. If the $200 didnt cover the amount, then you will still be cut off come the due date.
Can you check and see how much the total overdue balance was if this is the case?
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