I've been trying to pay my bill on line for the last two days. First got an e-mail from Koodo saying my bill was ready, logged on, the bill was there but the account showed a $0.00 balance and that I was already paid up. The last payment displayed was for last month so that did not make sense. Logged off and came back a while later, could no get into the account, changed my password. E-mail said I was successful but could not loggon after multiple tries. The message displayed was just a “!” with no reason given. Decided to give it 24 hours. Logged on on successfully today, the balance owing was now correct. I followed the regular process to pay it but got a picture of an upside down melting ice cream cone with a message saying the system was “unaviable” and to try later. Yes that typo is what the system showed as a return message. Logged out and logged back in more than once today with the same result. Is there something wrong with the system today? Never had this problem before, using the same credit card I have been using for last few years and the card currently works with other merchants. Thanks.
Odd errors and can't pay bill
Hey there,
Sounds like you’ve hit a couple of different glitches. The balance display issue and login hiccup you already worked through, but the “unavailable” error on payment is the active problem.
Try these:
- Switch browsers (Safari can cause issues) or use incognito mode
- - Clear your browser cache
- - Try a different device
- - Double-check that your billing address on your Koodo account matches your card’s address exactly
If none of that works, there could be a temporary system issue on Koodo’s end. Try again in an hour or two. If it persists after that, I can flag a rep to dig into what’s blocking your payment.
If you call 611 are you able to hear your outstanding bill and are you able to pay over the phone?
+4Hi
We have looked into it and we can see that you manage to make the payment in the meantime.
Did you manage to do it in self serve or over the phone with the IVR?
Thanks for the feedback, yes, after I posted this I decided to keep trying through the self serve and it finally took the payment so I’m good for now but I’m left scratching my head at all of these problems. Hopefully I don’t have to go through these glitches in the future. For your consideration, someone in contact with the site programmers may want to ask them to correct the spelling in the failed payment system error message which says it is “unaviable” and to try back later. This might seem trivial but it through me for a loop and for a moment I was wondering if I was on a counterfeit site and concerned that I just gave my credit card info to a scammer.
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