Pre-Auth Payment Discount Not Going Through

If your pre-authorized payment discount isn’t applying after the first billing cycle, it may be due to a payment processing or account setup issue. Confirm your pre-authorized payment is still active and linked correctly in Self Serve. If payments have been declined or removed due to returned payments, discounts may not apply. Since you had it working before, the best next step is to escalate for review. If you want, I can flag a rep for you to investigate this. 

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  If your pre-authorized payment discount isn’t applying after the first billing cycle, it may be due to a payment processing or account setup issue. Confirm your pre-authorized payment is still active and linked correctly in Self Serve. If payments have been declined or removed due to returned payments, discounts may not apply. Since you had it working before, the best next step is to escalate for review. If you want, I can flag a rep for you to investigate this. 

  I have confirmed that the pre-auth payment is still active and linked in my Self Serve. As far as I know, there have been no issues regarding payments. So if you wouldn’t mind escalating the case, I’d appreciate that very much :). Thanks Robert!

I have flagged a rep for you.

Ah, I see. 
When I had signed up, the rep just told me that if I do pre-authorized payments, then I would get a $10 discount across all lines on the account. Nothing was mentioned about it having to be a bank payment. Even on the link you provided states that “ There’s no difference between the two concepts - they’re interchangeable terms! If you set up pre-authorized debit or pre-authorized credit payments, then you’ve enrolled for auto-pay.”

and even on my account it simply said “sign up for pre-authorized payments”, with no mention of it having be bank, nor credit.

Could you check your service agreement to see if it mentions about the “bank account” discount? You should also find the discount conditions listed in your plan details in self-serve. Here’s one example:

When I signed up, the rep told me I would receive the monthly $10 credit with pre-authorized payment. Does it work only for bank payment but not on credit card? I just received my first bill.  Below is my plan. And I do have pre authorized payment setup.  Does that I should see the monthly credit of $10 starting on my 2nd bill even though it’s not mentioned on my plan? And will the adjustment go through for my 1st bill?

The $10 auto-pay discount is only applicable through pre-authorised bank payment, so credit card does not work. You would have to setup the autopayment via bank account through self-serve. In doing so, you will discover that credit card is not an option you can choose.

Once setup correctly and you have an applicable plan, the discount begins on the next bill cycle. Adjustments are not made for your first bill as partial credit is not given for the discount. More information can be found below.

Auto-pay discount | Koodo Mobile

Thanks. I got the similar replies from another discussion forum and has changed to payments from my bank account. I don’t know if that’s enough to receive my 1st $10 credit as my 1st bill was already produced.

When I signed up, the rep told me I would receive the monthly $10 credit with pre-authorized payment. Does it work only for bank payment but not on credit card? I just received my first bill.  Below is my plan. And I do have pre authorized payment setup.  Does that I should see the monthly credit of $10 starting on my 2nd bill even though it’s not mentioned on my plan? And will the adjustment go through for my 1st bill?

 

I didn’t see a condition saying you would receive a discount with pre-authorized payment.

Given the price point of the plan, I believe your plan is unlikely to be eligible. Do you have any written confirmation that you will receive the discount?

Just got the payment out of my bank account. I have updated from credit card to bank before the payment. See my plan below. Now my bank shows $45.37 was withdrawn. How can I request to get the $10 credit back from my first bill?

If you change your payment method in the middle of a billing cycle, the discount will appear on your next bill. There is no change to the current cycle https://www.koodomobile.com/en/help/auto-pay-discount?

Thanks.  Will keep an eye on the 2nd bill in Jan 2026.

Hi. Just received my 2nd bill. It does not have the $10 credit for my previous bill. The only $10 credit is for Jan to Feb. Still missing the $10 credit for Dec-Jan. Is there anywhere I can ask for help?

Can any Koodo official rep help on my billing issue? Or should I raise a new discussion thread to get help?

You don't need to create a new post.

If you paid the December-January bill with a credit card, you won't get a credit.

You could set up a callback to speak to a rep if you wish. There is no guarantee they'll accept it since the payment method was nade by credit card on your first bill.  But you can try.

No, my Dec-Jan bill came out from my bank. The bill was produced on Dec 10. However, I changed the payment to my bank and the funds came out from my bank, not credit card. I was told the Dec bill $10 credit should show on my Jan bill as I changed half way through. But I never got the $10 credit on my Jan bill. So frustrating….

Hello ​@bcounter  We noticed that you already spoke with a representative in regards to the situation and your inquiry was addressed.

Hi Darius. Yes, I was able to chat with a rep to help me out on my request. But it’s disappointed that the rep could only help with a $5 credit instead of the full $10 credit even the payment came out from my bank. The rep that signed me up failed to mention about different payment options will affect the billing credit I was told. And the system is extremely inflexible to retro correct the error. This surely leaves me poor impression about the whole system and process.

Well, you have 30-day of trial. If you are not happy, there is always another option.

From what I saw, their rep just followed current rule. $5 is likely a courtesy gesture. Koodo has moved away from credit card payment discount for several months already.

That’s another issue - the rep signing me up never mentioned about the 30 day trial. If I knew, I would definitely look for other Boxing Day promo with another carrier. 

It is in the contract that you signed. You can download it here in self-service https://www.koodomobile.com/en/help/viewing-and-downloading-your-customer-service-agreements-csa?

All carriers allow you to have a trial period. If you activated at a store, I believe the period is only for 15 days. But don't port your number in during the trial period..