I am on my second full billing cycle of having pre-authed payments go through. The first month I received the $10 discount on each line, but no on Dec 1st bill, the discount isn’t being applied, and I’m being charged full price for the plan.
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Pre-Auth Payment Discount Not Going Through
Best answer by Darius Koodo
Hi there
You can check more details on our page here. As soon as the payment method changes, the autopay discount will start from your next bill cycle, after the change.
If your pre-authorized payment discount isn’t applying after the first billing cycle, it may be due to a payment processing or account setup issue. Confirm your pre-authorized payment is still active and linked correctly in Self Serve. If payments have been declined or removed due to returned payments, discounts may not apply. Since you had it working before, the best next step is to escalate for review. If you want, I can flag a rep for you to investigate this.
- Quote
If your pre-authorized payment discount isn’t applying after the first billing cycle, it may be due to a payment processing or account setup issue. Confirm your pre-authorized payment is still active and linked correctly in Self Serve. If payments have been declined or removed due to returned payments, discounts may not apply. Since you had it working before, the best next step is to escalate for review. If you want, I can flag a rep for you to investigate this.
I have confirmed that the pre-auth payment is still active and linked in my Self Serve. As far as I know, there have been no issues regarding payments. So if you wouldn’t mind escalating the case, I’d appreciate that very much :). Thanks Robert!
+4Hi there
You can check more details on our page here. As soon as the payment method changes, the autopay discount will start from your next bill cycle, after the change.
Ah, I see.
When I had signed up, the rep just told me that if I do pre-authorized payments, then I would get a $10 discount across all lines on the account. Nothing was mentioned about it having to be a bank payment. Even on the link you provided states that “ There’s no difference between the two concepts - they’re interchangeable terms! If you set up pre-authorized debit or pre-authorized credit payments, then you’ve enrolled for auto-pay.”
and even on my account it simply said “sign up for pre-authorized payments”, with no mention of it having be bank, nor credit.
+4
and even on my account it simply said “sign up for pre-authorized payments”, with no mention of it having be bank, nor credit.
Could you check your service agreement to see if it mentions about the “bank account” discount? You should also find the discount conditions listed in your plan details in self-serve. Here’s one example:
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