I am on my second full billing cycle of having pre-authed payments go through. The first month I received the $10 discount on each line, but no on Dec 1st bill, the discount isn’t being applied, and I’m being charged full price for the plan.
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Pre-Auth Payment Discount Not Going Through
Best answer by Darius Koodo
Hi there
You can check more details on our page here. As soon as the payment method changes, the autopay discount will start from your next bill cycle, after the change.
If your pre-authorized payment discount isn’t applying after the first billing cycle, it may be due to a payment processing or account setup issue. Confirm your pre-authorized payment is still active and linked correctly in Self Serve. If payments have been declined or removed due to returned payments, discounts may not apply. Since you had it working before, the best next step is to escalate for review. If you want, I can flag a rep for you to investigate this.
- Quote
If your pre-authorized payment discount isn’t applying after the first billing cycle, it may be due to a payment processing or account setup issue. Confirm your pre-authorized payment is still active and linked correctly in Self Serve. If payments have been declined or removed due to returned payments, discounts may not apply. Since you had it working before, the best next step is to escalate for review. If you want, I can flag a rep for you to investigate this.
I have confirmed that the pre-auth payment is still active and linked in my Self Serve. As far as I know, there have been no issues regarding payments. So if you wouldn’t mind escalating the case, I’d appreciate that very much :). Thanks Robert!
+4Hi there
You can check more details on our page here. As soon as the payment method changes, the autopay discount will start from your next bill cycle, after the change.
Ah, I see.
When I had signed up, the rep just told me that if I do pre-authorized payments, then I would get a $10 discount across all lines on the account. Nothing was mentioned about it having to be a bank payment. Even on the link you provided states that “ There’s no difference between the two concepts - they’re interchangeable terms! If you set up pre-authorized debit or pre-authorized credit payments, then you’ve enrolled for auto-pay.”
and even on my account it simply said “sign up for pre-authorized payments”, with no mention of it having be bank, nor credit.
+4
and even on my account it simply said “sign up for pre-authorized payments”, with no mention of it having be bank, nor credit.
Could you check your service agreement to see if it mentions about the “bank account” discount? You should also find the discount conditions listed in your plan details in self-serve. Here’s one example:
When I signed up, the rep told me I would receive the monthly $10 credit with pre-authorized payment. Does it work only for bank payment but not on credit card? I just received my first bill. Below is my plan. And I do have pre authorized payment setup. Does that I should see the monthly credit of $10 starting on my 2nd bill even though it’s not mentioned on my plan? And will the adjustment go through for my 1st bill?
The $10 auto-pay discount is only applicable through pre-authorised bank payment, so credit card does not work. You would have to setup the autopayment via bank account through self-serve. In doing so, you will discover that credit card is not an option you can choose.
Once setup correctly and you have an applicable plan, the discount begins on the next bill cycle. Adjustments are not made for your first bill as partial credit is not given for the discount. More information can be found below.
Thanks. I got the similar replies from another discussion forum and has changed to payments from my bank account. I don’t know if that’s enough to receive my 1st $10 credit as my 1st bill was already produced.
+4When I signed up, the rep told me I would receive the monthly $10 credit with pre-authorized payment. Does it work only for bank payment but not on credit card? I just received my first bill. Below is my plan. And I do have pre authorized payment setup. Does that I should see the monthly credit of $10 starting on my 2nd bill even though it’s not mentioned on my plan? And will the adjustment go through for my 1st bill?
I didn’t see a condition saying you would receive a discount with pre-authorized payment.
Given the price point of the plan, I believe your plan is unlikely to be eligible. Do you have any written confirmation that you will receive the discount?
Just got the payment out of my bank account. I have updated from credit card to bank before the payment. See my plan below. Now my bank shows $45.37 was withdrawn. How can I request to get the $10 credit back from my first bill?
+4Just got the payment out of my bank account. I have updated from credit card to bank before the payment. See my plan below. Now my bank shows $45.37 was withdrawn. How can I request to get the $10 credit back from my first bill?
If you change your payment method in the middle of a billing cycle, the discount will appear on your next bill. There is no change to the current cycle https://www.koodomobile.com/en/help/auto-pay-discount?
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