Billing & Payments

Last billing I set up automatic billing and it even confirmed it for me. Now this month, it didn’t take my payment so now I have a past due charge on my bill even though I took the steps to not have to worry about typing in all my banking information again. I want to pay my bill but not the additional charges since I’ve already set the authorized payments up but it didn’t go through on koodos end.

Hi. Kodoo shut off our family data. Which is pretty wild considering we had no texts or emails regarding data shut off and now our services are shut off. If you want your money I’m going to need you to switch out data back on, considering my boyfriend is trying to pay his portion of the phone bill but is at work with no data. Once the data is put on and he can access the internet you will have your over due balance. 

How do I change my credit card on file

Why doesn’t Koodo allow pre-authorized $10 discounts on credit card payments?

I tried many times but It says downloaded but each time I got nothing to see  

Hello,I changed my phone plan to one that qualifies for $10/month discount with auto-pay by bank account and setup pre-auth payment to my bank account last month.I checked my latest bill and noticed that the discount has not been applied.How can I get this rectified? Thank you.

Purchased 30 day travel pass for my husbands phone ending 8801 on April 11th.  We received an all done message upon purchase and my husband received a text saying additional data added.  We assumed we had the pass.  We checked our billing today,  April 21st, and we are being charged $18 per day since the start of our travel on April 12th.   We tried to add the pass again and got the same messages as above.   Can you please confirm that we have the travel pass.   Also, we expect the daily charges to be reversed.  Please advise asap.

Today Saturday 2nd May, instead of enjoying my weekend, I wasted 2 hours on the phone just to cancel the bad internet service, nobody answered. I scheduled a call back. They called after 2 hours and again they put me on hold for another one hour!!!!!And they call it a service?! KOODO CHOOSE HAPPY!!No I'm not happy at all. It took me 10 seconds to log in and cancel my fizz internet. Moving to koodo was a big mistake when a koodo agent knocked my door and provided me with an offer (same price double the speed). Actually, I had many disconnections while watching a channel so I decided to go back to fizz. It took me 10 seconds to reactivate my fizz service and never had any issue with their internet. Now I wasted a day just to cancel this bad service.This is absolutely ridiculous, I'm gonna call the CRTC to find a solution. No more wasting time with those scammers. 

I am writing regarding my recent bill. I noticed that the pre-authorized payment discount was applied only once, even though it should have been applied to both billing periods.Based on my understanding:The partial period (Apr 04 to Apr 13) should also be eligible for the discount.The current billing period (Apr 14 to May 13) should have the discount applied as well.However, I only see one $10 discount applied on my bill.Could you please review this and apply the discount to both periods accordingly?

How do I find my Home Internet Account Number?Home Internet is the only product I have. It’s not listed under my Self Serve dropdown menu.Thanks

My account is no longer in service, but I have credit balance, I need help to get my refund,

Hi,I ported one of my phone out in Feb 2026 before my billing cycle date,in my March bill, they Charged me $10 pre-auth pay disc. fee, and $10 monthly credit fee.does any one has any clue? also, how can i talk to billing dept.?since my phone # already ported out, whenever i enter my #, the bot keep telling me can’t find my account.it is a dead loop.

How can I set up alert/notification via text or email when my monthly statement is ready to be viewed?

Does anyone know what a Busuu Subscription is?

How do I find a summary of the total bill charges for 2025? I need this for annual tax expenses… 

Elderly mother in law accidentally paid her Koodo account that is set up for auto pay. What happened in a case like this? We don’t need a refund, just carry it over to next month.

I signed up for a Mexico Travel Pass $60 7days. I received a confirmation email from Koodo for this plan. However I have also received a text from Koodo informing me I will be charged for $18 a day Easy Roam when I arrived in Mexico. Has anyone else had this problem? How do I make sure I am not over charged.

My account has my husband on it as a second line.Is it possible to take my husband off my account and set up his own account and bring his own number?We want to take advantage of the autopay discount and that only applies to my line.Thanks

I currently have two plans on one account. Both plans offer a $10 discount if auto-pay is set up.Now, since I have both of these plans on one account, does that mean a $20 discount total? Or is it only a total of a $10 discount?

Hi,I  transferred $xxx to Koodo Mobile Account Number: xxxxxxxx This was done by mistake,Instead, I wanted to transfer this amount to my Acanac Account Number: xxxxxxx  Please help me  how I can get this money back Best,

I have had a Stream + Basic subscription for over a year and just realized I have also been billed by Amazon. So now my Amazon account says I am paid up until 2029 but since I am still paying monthly for the Koodo streaming service I will never be able to catch up. I want to get a refund from Amazon or at least a credit to be used for other purchases but I can’t find anywhere to contact them about this. In the My Account section it just says that since I am being billed by a third party I have to contact the third party with questions about my account!?

I am trying to cancel Prime. However I keep getting shunted back and forth between Koodo and Amazon with each saying to go to the other site to cancel. Amazon can't cancel it because it is third-party billed and tell me to go to Koodo  ut there is nowhere on the Koodo site to do it and there is no help or support that is remotely related if you use the AI function on the site.

je ne reçois plus mes factures par email ‘ mon email est bien inscrit dans mon profil ******@hotmail.com Merci

Is there a way to change what day our bill comes out of our account?

I have a credit on my account and would like to know how it will be refunded?