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Billing & Payments

All discussions about Koodo billing and payments.

1,934 Topics
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dffdl3Beginner

asked in Billing & Payments

Koodo can't find my address

Hi all,I’ve tried searching the forum but can’t find a post that relates to my situation exactly.I’m trying to update my billing info and my current address can’t be found. Searching by postcode or street yields no result. This is not a new street - the street is old and is located in an old town. There are 6 houses on this street and none of them are searchable. It’s like the street doesn’t exist. I am not making any typos! Any help? Thanks

14 days ago

Tao ZhuBeginner

asked in Billing & Payments

connection charge

When I opened my account, I was told that there was no connection charge, but unfortunately, I saw this charge in my bill. I also saw on the Internet that your online application does not have this fee, so why should I apply in the store? Please refund this connection charge to my account immediately.

14 days ago

JermarBeginner

asked in Billing & Payments

easy roam

I was charged for easy roam the whole 7 days I was camping on Lake Erie “in Canada”. I did not always have interception and had I known that I was being charged, I definitely would have tried to do something to avoid these extra charges!! This is the first time it’s ever happened to me so I’d really really appreciate it if you could flag a koodo rep for a refund. Thank you.

14 days ago

InterrogreatBeginner

asked in Billing & Payments

How to disable paper billing?

I keep getting paper bills to my house. I dont want any paper billing or any paper contact. How can I disable the paper and physical mail???

14 days ago

naragamBeginner

asked in Billing & Payments

ToneBeginner

asked in Billing & Payments

Identity theft

So, I’ve recently been victim of identity theft. The person is using my info to try to get loans with a bunch of different companies. Koodo is one of them. According to my TransUnion I took a 400$ loan with Koodo which, obviously, isn’t getting paid (it has now inflated to close to 700$) and it is ruining my credit score. The worst part is I’ve added a fraud alert to my file, so companies should technically contact my phone number before allowing any hard inquiries but looks like they haven’t. This is the best way I can contact the company because the online chat and phone number require me to have a koodo phone number or account number to get to talk to anyone (obviously don’t have those since I never did business with Koodo in my life). I was able to shut down the accounts with other companies and I’m hoping to be able to get in contact with someone to do the same here. I’ve started a dispute with TransUnion but they recommend contacting the creditor to get the account issue resolved

16 days ago

HCABeginner

posted in Billing & Payments

billing

I was 12years in Koodo Provider, requesting for a favor waive a charge and it was disapprove. Its very disappointed, by the decision of customer service (currea) dated Sept 7, 2023. Which she given me chance to I decide to move in other provider right away.

17 days ago

cadopotatoBeginner

asked in Billing & Payments

Charged overage on Unlimited Canada-wide minutes

I have a charge for minutes (overages) when I have Unlimited Canada-wide minutes. I recently changed my rate plan, however the Unlimited Canada-wide minutes stayed the same. The number I am being charged for is a Canadian number and I haven't left Canada.How do I dispute this charge when Koodo is impossible to get a hold of?Thanks :)

17 days ago

RileyBeckBeginner

asked in Billing & Payments

student discounts

I was just wondering if there are any student discounts offered

17 days ago

baowensConnector

asked in Billing & Payments

charged for roaming when I didn't leave canada

I was charged for roaming ($14/day) when I didn’t leave Canada, I was still on Vancouver Island this past weekend, near Port Renfrew, for 4 days from Sept 1 to Sept 4. This happened for both phones on my account.

17 days ago

KVRBeginner

asked in Billing & Payments

Charged 117 in Koodo Airtime but I have unlimited Canada-Wide Minutes

I was charged 117 overage for calling minutes, but I have the unlimited Canada wide-calling on my plan and I have not left the country since I started my plan. Why was I incorrectly charged this amount? I need this to be resolved asap!!!

18 days ago

Robert_KBeginner

asked in Billing & Payments

Need help reversing US data roaming charge on my bill

I drove through northern Ontario in July. On July 14, I was driving from Parry Sound to Terrace Bay and passed through Sault Ste. Marie ON, which is on the border with the United States. I did not cross the border or enter the US. I did have my phone on that day, and used it to check maps etc. I received a text warning that my phone was connecting to a US network, so I switched it to Airplane Mode.On my Koodo bill dated July 23, 2023 there is a charge “US 1X Data Roaming (Total used 0328 MB)” for $10.00. I never entered the US, and think that this charge should be reversed.I’ve tried using the Koodo Self Serve function on the web, but have had no luck finding out how to dispute the charge. Any advice you can provide would be appreciated!

18 days ago

kudoanunaBeginner

asked in Billing & Payments

Why am i being charged for messaging and minutes??

why am i being charged for messaging and minutes?? I have the unlimited plan

18 days ago

Darlene ABeginner

asked in Billing & Payments

roaming charge credit request

my husband was charging a roaming fee when arriving at Abbotsford airport on the Canada side of the border. This was on Jul 9/23 on our number ending in -2231. There were 2 other roaming charges on Jul 21/22 which are correct. can you credit the $14 for Jul 9 please? thank you

19 days ago

DarBarConnector

asked in Billing & Payments

I was charged for 'roaming' but had roaming turned off

I turned off roaming before crossing the border into the USA - but was charged a roaming fee. How do I have the charge reversed:

19 days ago

banosrBeginner

asked in Billing & Payments

Pay with international card for boarding Student

I have 2 lines for my daughters that are studying in Montreal and I returned to Mexico. Now I am unable to pay the bill because my credit cards are international. I understand that I might be able to register my card but I am unable to find where or to schedule a call back since they can't call international phones.I have read of many costumers with similar problems and no one has been able to give a usable answer.Is there a way to talk or chat with a Koodo representative?

19 days ago

JerichoMunConnector

asked in Billing & Payments

Airtime charge but I never used it, and also there's nothing about airtime used on my billing

Hello, Koodo charged $179.92 under Airtime_V, but I see nothing about airtime through usage details. Can anybody explain why they chargedd it?

19 days ago

KonradBeginner

asked in Billing & Payments

Wrongly charges for EasyRoam

Hi. On my August 10 bill I was wrongly charged $42 for EasyRoam. Same goes for July 10 bill. Another $42 which I should not have been charged. I did not go to the U.S. I was in southern BC around the Fernie area, but not in the US. Feel free to check this if you can. Please reimburse this amount or apply credit to the account.

19 days ago

Jannyo69Beginner

asked in Billing & Payments

Data Top Ups Not Working

I ran out of data this month so as per my text message, typed 25YES to add 1GB data. I got a message make that I purchased 1GB of additional data to be used until the end of my next billing cycle. The data did not work, so I messaged that it wasn’t working and got a message that my attempt to add data was unsuccessful because- an incorrect keyword was typed or -it doesn’t look like you can get this offer at this time. it said I could try again by typing 25YES so I did that again and still didn’t work. Typed that again and got same message that my attempt was unsuccessful. I got two emails though that I added $25 of data to my plan. I did not use any additional data as it would not work. How do I cancel these so I am not charged?

19 days ago

chrisychBeginner

asked in Billing & Payments

$60 connection fee

I joined Koodo in store a couple of days ago. At that moment, I asked the staff about the connection fee whether I need to pay for it when I shop online or not. He told me yes, if the connection fee can be waived, why do we set up some physical stores for customers (i.e. all customers will shop online)? I trusted him and joined Koodo. Yesterday, one of my friends told me the connection fee can be waived if I shop online. I just confirmed about it in the Koodo website……How can I complain to Koodo (about that staff)?One more question: How can I turn on the Shock-Free® Data?Thank you very much!

19 days ago

adeleeexysdfBeginner

asked in Billing & Payments

Need help please !!! Cancel plan

Hi, I really need help, I am very unsatisfied and if the call I have planned with Koodo Assistant for tomorrow is not concluant, I will contact the Office de la protection du consommateur of Quebec. I am desperate at this point. (See French below)This summer I had a $35/month Koodo plan, and I paid my balance in full for the period ending September 10 (I paid in August). I want to cancel this plan. The representative who called me on Wednesday (yesterday) as planned (this callback was scheduled during my call on 2023-08-31 with Mirela at 7:47 p.m.) to cancel this plan did not leave a number to call back and I cannot call back the number used by this representative. I WANT TO CANCEL THIS PLAN, I DO NOT WANT TO REPAY FOR THIS PLAN, I DO NOT WANT TO BE BILLED ANOTHER $35, I want this plan cancelled. On 2023-08-31, I had a scheduled call with a Koodo representative (thanks to Koodo Assistant). I spoke to François at 19h15, as I initially wanted to change my plan from $35/month to $15/month

19 days ago

LsambhiOrganizer

asked in Billing & Payments

Charges even before recieving my Sim

I was charged from the day i signed up for my service, recommended to activate online to save $60.Aug 28 - applied for new accountSept 3 - received my first invoice from Aug 28 - Aug 31, and for SeptSept 6 - received my Sim and used the self serve to port my number, because i asked someone to call methey texted me to tell me someone would be calling, no one called so i couldn't correct the billing issue and now i cant find a number so i need to use the Forum#kodoo please correct this asap as i have 30 days to cancel and i will not port my huspand line here either, this is a terrible first experience and time consuming for your customers

20 days ago

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