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Shared account

  • December 9, 2024
  • 2 replies
  • 98 views
M

Hi, I have a shared account with my brother. He was unemployed for a couple months and hasn't paid his bill. My bill is paid up. If I make a payment for one of his late bills would it go as a credit to my bill or go to his? 

Thanks

Best answer by Georgia Koodo

Hi ​@Mbtp, if you have a shared account with multiple lines, there is one common bill issued for the whole account. Of course, bill details will show the charges per line, but the total reflects all the charges on the account. When you’re making a payment on the account it goes to the full total due, there is no distinction by line. 

You can download your bill as PDF from your online account to have a breakdown of charges, here is a guide https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills 

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    2 replies

    Georgia Koodo
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    • Georgia Koodo
    • Official Rep
    • Answer
    • December 10, 2024

    Hi ​@Mbtp, if you have a shared account with multiple lines, there is one common bill issued for the whole account. Of course, bill details will show the charges per line, but the total reflects all the charges on the account. When you’re making a payment on the account it goes to the full total due, there is no distinction by line. 

    You can download your bill as PDF from your online account to have a breakdown of charges, here is a guide https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills 

    Flo Koodo
    M
    • Mbtp
    • Author
    • Beginner
    • December 10, 2024

    Thank you!

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