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My phone is fully paid now, why is my bill the same

  • October 27, 2024
  • 1 reply
  • 127 views

Ivan Ivanov

My tab shows 0 remaining. My next bill is still the same.

Best answer by Flo Koodo

 Hi @Ivan Ivanov 

If you are referring to the last bill, this includes the final monthly tab charge for your last agreement.

Starting with your next bill, the monthly tab will no longer appear on the bill unlesss you upgrade to a new phone on a new 2 year agreement.

For more info we recommend checking the Koodo tab page in self serve and this article 

 

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1 reply

Flo Koodo
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  • Official Rep
  • Answer
  • October 27, 2024

 Hi @Ivan Ivanov 

If you are referring to the last bill, this includes the final monthly tab charge for your last agreement.

Starting with your next bill, the monthly tab will no longer appear on the bill unlesss you upgrade to a new phone on a new 2 year agreement.

For more info we recommend checking the Koodo tab page in self serve and this article